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Added 14 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 14 mins ago
CO
Nutritional Aide
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 14 mins ago
LH
Occupational Therapist - LTD
Lifemark Health Group
Squamish, BC
- Contract
You will provide both individual and program-based treatments and assessments for individuals in Long Term Disability, and support veterans, Canadian Armed Forces members, first responders,…
Added 14 mins ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
Experience with Microsoft Azure, Intune, Autopilot, Microsoft Endpoint Manager, and Exchange Online
Added 14 mins ago
AS
JP2239 - IT Project Manager - Senior
Apex Systems
Toronto, ON
- $71 to $76 USD / hour
- Contract
Senior IT Project Manager (Payments Technology)
Added 14 mins ago
PA
BDC Service Representative (Performance Toyota)
Performance Auto Group
St. Catharines, ON
- Full-time
Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Added 14 mins ago
C
Finance Lead, Operations Support-EN
CAE
Montreal, QC
- Full-time
Serve as the right hand to the Manager, Finance Operations, supporting strategic priorities and organizational objectives.
Added 15 mins ago
L
HS&E Manager
Ledcor
Calgary, AB · Edmonton, AB
- Full-time
You are an established Health & Safety Manager with experience in the mining, oil & gas industry.
Added 15 mins ago
FC
Finance Manager
Fidelity Canada
Toronto, ON
- Full-time
The Finance Manager will be responsible for providing Finance support on larger projects of strategic business importance by providing consulting, planning, and end-to-end business case…
Added 30 mins ago
F
Marketing & Business Development Specialist (Marketing Department)
Fasken
AB · Calgary, AB
- Full-time
Added 30 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…The successful candidate will report to the Clinical Services…
Added 30 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…The successful candidate will report to the Clinical Services…
Added 42 mins ago
AS
EVENT AND PROGRAM COORDINATOR - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
A self-driven high achiever events and program manager who will effectively engage with community centers/mosques, schools, churches, shopping malls etc in the GTA.
Added 42 mins ago
FR
Assistant Condominium Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
…modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering,…
Added 42 mins ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
…consisting of Supportive Housing Workers and a dedicated Case Manager. The program is staffed 24/7 with a ratio of three staff to five clients to ensure the provision of intensive support.…
Added 44 mins ago
R
Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 44 mins ago
T
Manager Governance and Control (ATHN464)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Governance and Control supporting Commercial Banking, you will lead and manage a team of risk professionals in various governance activities to ensure…
Added 44 mins ago
MU
Office Assistant A (Manager/Librarian - McGill Wind Orchestra)
McGill University
BC · Strathcona Music
- Part-time
Added 44 mins ago
MU
Office Assistant A (Manager/Librarian - Concert Choir)
McGill University
Vancouver, BC · Strathcona Music
- Part-time
Added 44 mins ago
MU
Office Assistant A (Manager/Librarian - University Chorus)
McGill University
Vancouver, BC · Strathcona Music
- Part-time
Added 44 mins ago
TS
Client support worker
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Wiseman Centre
- Part-time
In consultation with the Shelter Manager, refer clients to appropriate community resources in order meet client needs and foster independence (e.g. referrals to AA meetings, Adult Central…
Added 44 mins ago
TS
Christmas Worker
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Ches Penney Centre of Hope
- Full-time
Provide daily activity reports to the Programs Manager.
Added 1 hour ago
SI
Marketing & Administrative Coordinator (SqDC)
Seabird Island Band
BC · Agassiz, British Columbia
- Full-time
…Development Corporation. Reporting to the Communications & Marketing Manager, you will contribute to marketing campaigns, social media, content creation, events, and community engagement…
Added 1 hour ago
SH
Public Health Nurse - Generalist
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Reporting to the Director Health Services or Manager Health Services, the Public Health Nurse applies public health science and nursing theory to promote, protect and preserve the health of…
Added 1 hour ago
S
Enterprise Project Manager
Staffbase
Canada
- $138,000 to $160,000 CAD / year
…agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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