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Added 13 mins ago
GO
Primary Health Care Nurse
Government of Yukon
Carcross/Tagish First Nation, YT · Carcross, YT
- Part-time
…constantly strives to improve health services to the community. Reporting to the Primary Health Care Nurse-in-Charge, the incumbent provides both community health and primary health care…
Added 13 mins ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
…partners while building professional relationships with SickKids. Reporting to the Senior Manager, Pediatric Business Operations, you will work closely with colleagues across the broader…
Added 13 mins ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Coordinate with both internal and external stakeholders to ensure all necessary data is captured and migrated for client reporting and calculation models.
Added 13 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 13 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 13 mins ago
C
Mainframe Test Lead
Cognizant
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Lead batch cycle validation, financial reconciliation, and downstream/upstream integration testing.
Added 13 mins ago
YO
Financial Analyst, Funded Programs
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Reporting to the Controller, the Financial Analyst, Funded Programs is responsible for the financial administration, analysis, and reporting of contracts and contribution agreements funded…
Added 44 mins ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
Reporting to senior leadership, this position responsible for overseeing enterprise GIS platforms, spatial data governance, system integration and emerging technologies, while leading a…
Added 58 mins ago
CP
Territory Account Manager, Exposure Management - Toronto Canada
Check Point Software Technologies
Toronto, ON
- Full-time
Identifying key customers feedback / requirements and reporting back to product/marketing
Added 58 mins ago
MT
Senior Financial Analyst, Business Insights
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…work, lead, and grow - every day.We are recruiting for a Senior Financial Analyst, Business Insights to join our team in our Toronto office. The successful candidate must have a minimum of…
Added 1 hour ago
RM
Investment Analyst
Rocky Mountaineer
Toronto, ON
- Full-time
…the Major Rock investment strategy through rigorous research, financial modelling, and transaction execution. This role requires strong analytical capability, sound judgment, and a…
Added 1 hour ago
AC
Investment Analyst
Armstrong Collective
Toronto, ON
- Full-time
…the Major Rock investment strategy through rigorous research, financial modelling, and transaction execution. This role requires strong analytical capability, sound judgment, and a…
Added 1 hour ago
HP
Accountant
HyLand Properties
Abbotsford, BC
- Full-time
…requirements. Additionally, the Accountant will assist with our Group financial consolidation process, Board reporting packages, use of AI to streamline processes and become an expert in…
Added 2 hours ago
ME
Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
Manage and control project budgets by enforcing cost control measures and proactively addressing potential financial impacts.
Added 2 hours ago
M
Senior Cost Analyst
MegaFood
Delta, BC
- Full-time
…costing, inventory valuation, manufacturing variance analysis, and financial insights across the end-to-end supply chain. This role partners closely with Procurement, Planning,…
Added 2 hours ago
HF
Director of Finance & Administration
Hungry For Life International
Chilliwack, BC
- Full-time
The Director of Finance and Administration provides strategic leadership and oversight for all financial, administrative, compliance, and human resource functions of the organization.…
Added 2 hours ago
AH
Director
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Provincial Community Care Services Information & Technology Team. Reporting to the Executive Director, Provincial Community Care Services Information & Technology (IT), the Program Director…
Added 2 hours ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…and rewards of diverse, tertiary rehabilitation environment? Reporting to the Older Adult Rehabilitation Director at Glenrose Rehabilitation Hospital, you would be responsible for the…
Added 2 hours ago
B
Design Team Project Administrator
Boardwalk
Calgary, AB
- Full-time
Experience working with budgets, cost tracking, invoice processing, or financial reporting.
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
PL
Director of Sales and Marketing
Pomeroy Lodging
Calgary, AB
- Full-time
…highest standards in guest service while delivering against key financial goals and performance…
Added 3 hours ago
SL
Student, Analytics & Technology Systems (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 3 hours ago
CA
senior accountant
Cooke Aquaculture Inc.
St. George, NB
- $25 to $71.43 CAD / hour
- Full-time
- On-site
…professionals. This role will be based in our St. George, NB office. Reporting to the Divisional Controller, you will bring your experience in preparation of financial statements for the…
Added 3 hours ago
KR
Senior Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
Reporting to a senior finance leader, you will serve as a trusted partner to one of the organization's key business areas, providing financial insights that support strategic planning and…
Added 3 hours ago
KR
Senior Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
A leading global organization in the financial services sector is seeking a Senior Financial Analyst to join its corporate finance team. This role offers broad exposure to financial…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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