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Added 19 mins ago
CO
Building Servicer 2 - Aquatics (Under Review)
City of Winnipeg
Winnipeg, MB
- Full-time
Added 20 mins ago
LC
Viande Commis temps partiel jour
Loblaw Companies Limited
Montreal, QC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…
Added 35 mins ago
LO
Licensed Optician Part Time-Edmonton, AB Clearly by ForEyes
Luxottica of America, Inc.
Edmonton, AB
- Part-time
Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
Added 49 mins ago
SM
Warehouse Associate
Swish Maintenance Limited
Winnipeg, MB
- Full-time
Added 49 mins ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions…
Added 50 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified, Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
Added 50 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…transition is to support continuity of employment; however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing…
Added 1 hour ago
WI
Project Manager - Mining Consulting
WSP in Canada
Mississauga, ON
- Full-time
…business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 1 hour ago
WI
Project Manager - Mining Consulting
WSP in Canada
Toronto, ON
- Full-time
…business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.
Added 1 hour ago
NF
Grocery Clerk Part Time Day
No Frills
Trail, BC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
NF
Grocery Clerk Part Time Day
No Frills
Burlington, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
NF
Grocery Clerk Part Time Evening
No Frills
Mississauga, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
F
Partenaire d'affaires aux ressources humaines (Couverture de maternité) | HR Business Partner (Maternity Cover)
Framestore
Montreal, QC
- Full-time
Responsible for the leaver process including exit interviews, providing leaver details to payroll, and completing all documentation
Added 1 hour ago
NF
Associate Full Time Day
No Frills
Paradise, NL
- Full-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Claresholm, AB
- Part-time
This job opportunity available is for a certified Therapy Assistant with the Willow Creek Continuing Care Centre Recreation department. The department is looking for a qualified individual…
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Two Hills, AB
- Part-time
…Rehabilitation Unit Primary Location: Two Hills Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 19-OCT-2026 Employee Class:…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Tofield, AB
- Part-time
The job opportunity available is for a certified Therapy Assistant within the Tofield Health Centre, Recreation department. The department is looking for a qualified individual that is able…
Added 1 hour ago
AH
Pharmacist I
Alberta Health Services
Red Deer, AB
- Temporary
…career growth, and continuing education. This is more than a job; it’s a chance to grow, lead, and make a meaningful difference every…
Added 1 hour ago
AH
Pharmacist I
Alberta Health Services
Red Deer, AB
- Part-time
…career growth, and continuing education. This is more than a job; it’s a chance to grow, lead, and make a meaningful difference every…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
Three Hills, AB
- Temporary
…Care Primary Location: Three Hills Comm/Pub Health Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.64 Posting End Date: 19-OCT-2026 Temporary Employee Class: Temporary…
Added 1 hour ago
AH
Pharmacist I
Alberta Health Services
Red Deer, AB
- Part-time
…career growth, and continuing education. This is more than a job; it’s a chance to grow, lead, and make a meaningful difference every…
Added 1 hour ago
AH
Pharmacist I
Alberta Health Services
Red Deer, AB
- Full-time
…career growth, and continuing education. This is more than a job; it’s a chance to grow, lead, and make a meaningful difference every…
Added 1 hour ago
TU
Teacher - Temporary - Torrance Meridian Academy - ONLINE/HYBRID PROGRAM
Torrance Unified School District
Torrance, ON
- Temporary
Due to the high volume of applications received, only candidates selected for interviews will be contacted by the hiring administrators with details regarding interviews.
Added 2 hours ago
BE
Senior Civil/Structural Engineer
Bluestar Engineering Ltd.
Calgary, AB
- Full-time
Job Posting – Senior Civil/Structural Engineer

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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