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Added 17 mins ago
TH
Pro Account Sales Associate : Part Time - CHINOOK
The Home Depot
Canada
- Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 17 mins ago
TH
Pro Account Sales Associate: Part-time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 17 mins ago
TH
PRO Account Sales Associate: Part Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 17 mins ago
TH
Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot
Canada
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 1 hour ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 4 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)
Added 5 hours ago
LF
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
- Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 10 hours ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both…
Added 12 hours ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Ltd
Milton, ON
- Full-time
Working closely with Sales, Product Management, Engineering, Technical Support, and Partner Ecosystem teams, you will develop customer-centric messaging, execute Account-Based Marketing…
Added 14 hours ago
IW
Manager Compliance Tier 1
IG Wealth Management
Quebec, QC
- Full-time
We are currently looking for a Manager, Compliance, to join our Compliance department located across Canada. The mandate of the Compliance Department is to ensure compliance with relevant…
Added 15 hours ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead…
Added 15 hours ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
The Inside Sales Expert is responsible for driving inside sales activities while working closely with Field Sales, Marketing, Client Relations, and Distribution Partners to support business…
Added 16 hours ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 16 hours ago
BC
Marketing Manager
Boast Capital LP
Vancouver, BC · Toronto, ON
- $110,000 to $130,000 CAD / year
Boast is looking for a Marketing Manager to lead demand generation, content and event marketing while managing and developing a team of three.
Added 16 hours ago
NS
Inside Sales Account Manager - Kitchener/Waterloo Area
Next Supply
Vaughan, ON
- Full-time
The Inside Sales - Account Manager enhances customer and co-worker experiences by being the key point of contact between Next and plumbing Contractors to grow the customer base and increase…
Added 16 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty,…
Added 17 hours ago
CC
National Account Manager
Cogent Communications
Toronto, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 17 hours ago
A
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
AbbVie
Quebec, QC
- Contract
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover Québec City and surrounding…
Added 18 hours ago
GS
Customer Success Manager
Good Standing AI
Toronto, ON
- Full-time
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary…
Added 19 hours ago
C
Associate Director, Institutional Sales
Clarity
Vancouver, BC
- $300,000 to $700,000 CAD / year
- Full-time
As an Associate Director, Institutional Sales at Clarity, you will help drive growth by building and expanding relationships with venture capital investors, institutions, and…
Added 20 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)
Added 20 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)
Added 21 hours ago
F
Strategic Account Manager - Rentals
Finning
Calgary, AB · Edmonton, AB
- Full-time
Proven success in Strategic Account Management, Business Development, Key Account Management, or Sales.
Added 22 hours ago
Key Account Manager (Builder Markets)
Reliance Home Comfort
Burlington, ON
By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 23 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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