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Added 58 mins ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
- Full-time
Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program…
Added 1 hour ago
D
Senior Product Manager – Data Services
DNV
Montreal, QC
- Full-time
The Senior Product Manager will own the backlog for defined application areas, write clear specifications, and drive delivery through two-week cycles in close partnership with UX design and…
Added 1 hour ago
MN
Cultural Connections Supervisor
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
Oversee the delivery of the Cultural Connections Program through ongoing analysis, evaluation, and performance monitoring to ensure consistency, compliance, accountability, and achievement…
Added 1 hour ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
…applications and next steps. Our partner is looking for a Senior Program Manager, Enterprise Imaging Implementations based in…
Added 1 hour ago
D
Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
The Digital Product Manager - Intelligent Workflows is a strategic role within the Product organization, reporting to the Head of Section. This role is responsible for supporting product…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Crisis Clinician (N3) - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 1 hour ago
Crisis Clinician (N3) - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
SC
marketing manager
SP Consulting
Vancouver, BC
- Full-time
Added 1 hour ago
W
Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
This role leads the design, development, delivery, and continuous improvement of learning programs, content, and facilitation practices. The role may oversee training initiatives, support…
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Wainwright, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
Part time pharmacy assistant
Walmart
Calgary, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
Pharmacy Assistant
Walmart
St. Catharines, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Westbank, BC
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
W
Manager, Program Management (People Analytics)
Walmart
Mississauga, ON
- Full-time
The Manager, Program Management (People Analytics) leads the development and execution of approaches to manage and optimize business operations within the People Analytics domain. This…
Added 1 hour ago
B
Restaurant Manager
BOOMburger
Charlottetown, PE
- Full-time
The BOOMburger Inc. Restaurant Manager leads the operation of the restaurant. The Restaurant Manager has overall responsibility for directing daily operations, ensuring compliance with…
Added 1 hour ago
Land Stewardship Manager
Natural Resources and Indigenous Futures
Winnipeg, MB
Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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