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Added 3 mins ago
FS
Director of Operations
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
…also develop processes that will maximize stewardship, safety, quality, and…
Added 3 mins ago
H
Speech Language Pathologist Masters
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting directly to the manager, primary health, the Speech Language Pathologist is responsible for providing diagnostic, therapeutic and consultative services to…
Added 3 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.
Added 3 mins ago
I
Sort Supervisor
Intelcom
Vernon, BC
- Full-time
Conduct quality checkups and sorted freight and inbound and outbound process.
Added 6 mins ago
MM
Construction senior project manager
M.V. Mark Inc.
Pointe-Claire, QC
- From $155,000 CAD / year
- Full-time
- On-site
Establish and implement policies and procedures for quality control
Added 7 mins ago
AI
Project manager, construction
Atwal Industries Inc.
Delta, BC
- From $50 CAD / hour
- Full-time
- On-site
Establish and implement policies and procedures for quality control
Added 18 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 18 mins ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
Directing our external execution agency - setting the specs, standards, and quality bar they build to - and mentoring the team as we grow.
Added 18 mins ago
TO
Personal Support Worker- Regular Part Time (Long Term Care)
THE ONEILL CENTRE
Hamilton, ON
- Part-time
…and bathing options, which meet their needs and add to their quality of life. Works closely with the Nursing Restorative…
Added 18 mins ago
AI
Accounts Payable Supervisor
Acuren Inspection, Inc.
Sherwood Park, AB
- Full-time
Reporting to the Shared Services Finance Manager, this position plays a key role in ensuring the accurate and timely processing of financial transactions. The successful candidate will…
Added 32 mins ago
NH
PHYSIOTHERAPIST
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position is responsible for assessing, planning, implementing, educating and evaluating…
Added 32 mins ago
NH
PHYSIOTHERAPIST
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position is responsible for assessing, planning, implementing, educating and evaluating…
Added 32 mins ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
As Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll hold…
Added 32 mins ago
WR
Registered Nurse
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Operations Manager, CCU the registered nurse is responsible and accountable for the provision of safe, effective, patient focused nursing care to patients and families. In…
Added 33 mins ago
B
Senior Naval Architect - Team Lead
BMT
Victoria, BC
- $105,000 to $150,000 CAD / year
- Full-time
The Team Lead Naval Architecture (NA) is responsible for assisting the NA Capability Manager by leading a portion of the NA Team in either Halifax/Ottawa/Victoria.
Added 33 mins ago
B
Senior Naval Architect - Team Lead
BMT
Ottawa, ON
- $105,000 to $150,000 CAD / year
- Full-time
The Team Lead Naval Architecture (NA) is responsible for assisting the NA Capability Manager by leading a portion of the NA Team in either Halifax/Ottawa/Victoria.
Added 33 mins ago
B
Senior Naval Architect - Team Lead
BMT
Ottawa, ON
- $105,000 to $150,000 CAD / year
- Full-time
The Team Lead Naval Architecture (NA) is responsible for assisting the NA Capability Manager by leading a portion of the NA Team in either Halifax/Ottawa/Victoria.
Added 33 mins ago
B
Senior Naval Architect - Team Lead
BMT
Dartmouth, NS
- $105,000 to $150,000 CAD / year
- Full-time
The Team Lead Naval Architecture (NA) is responsible for assisting the NA Capability Manager by leading a portion of the NA Team in either Halifax/Ottawa/Victoria.
Added 40 mins ago
A
Shift manager - fast food restaurant
A&W
Maskinongé, QC
- From $18.75 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 49 mins ago
RM
Shift manager - fast food restaurant
Restaurants McDonald's
Québec, QC
- $19.1 to $21.1 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 50 mins ago
GD
Renovation manager
Groupe de ressources techniques Bâtir son quartier
Montréal, QC
- $65,520 to $70,000 CAD / year
- Full-time
- Hybrid
Inspect subcontractors work to ensure quality and conformity with plans and specifications
Added 51 mins ago
MS
Kitchen manager
MILESTONES SOUTHCENTRE
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
We are a well-equipped practice who is looking for a committed Family Practitioner. We have a dedicated MOA and manager. This position offers an excellent opportunity to provide…
Added 1 hour ago
AH
Speech Language Pathologist II
Alberta Health Services
Red Deer, AB
- Part-time
…difficulties. Under the supervision of the Allied Health Area Manager and the SLP Clinical Lead, you will work closely with the SLP Outpatient Team and interdisciplinary colleagues on the…
Added 1 hour ago
CH
CATERING SALES MANAGER - MATERNITY LEAVE COVERAGE
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Previous hotel Catering and Sales manager experience (5 years preferred)

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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