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Added 23 mins ago
TT
10. SEO Client Success Advocate
Top4 Technology
Success, SK
- Full-time
Since 1997 Online Marketing Team and Website Marketing Experts Global & Local Digital Marketing Services Website Design + Web Development Company
Added 23 mins ago
HT
HR Officer – Community Support Services (CSS) – Halifax
Hollybank Trust
Halifax, NS
- Full-time
Support with recruitment, onboarding, and training and development tasks as and when required.
Added 23 mins ago
GO
Land Stewardship Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…
Added 23 mins ago
M
Manager, National Tax Services
MNP
Langley (District), BC · City of Langley, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 23 mins ago
V
Maintenance Manager
Verrus
ON · Ontario, Canada
- Full-time
…technical team, the operation is entering an exciting stage of development, creating an opportunity for a Maintenance & Asset Manager to play a key role in building and leading its…
Added 23 mins ago
P-
Project Manager
PTI - Packaging Technologies & Inspection
Burlington, ON
- Full-time
Reports to: Senior Project Manager Job Location: PTI Headquarters Hawthorne, New York
Added 23 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL
- Full-time
Contribute to the firm's growth and business development efforts;
Added 38 mins ago
PU
Deals Tax | M&A Manager
Pwc UK
London, ON
- Full-time
Be actively involved in business development activities, helping to identify and research opportunities with new and existing client
Added 52 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Contribute to the firm's growth and business development efforts;
Added 1 hour ago
CO
Job ID #32267: Manager, Provincial Offences
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Customer Service, POA & Financial Integration, the Manager, Provincial Offences provides strategic leadership and operational oversight for the Provincial…
Added 1 hour ago
B
Senior Estimator – Vancouver
Buttcon
Vancouver, BC
- Full-time
…dedication, and passion of our people - and we invest in their development every step of the…
Added 1 hour ago
CC
ESTIMATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works closely with Estimators, Superintendents, Project Managers, Equipment Manager, and others as part of a collaborative team-based culture to prepare estimates and proposals.
Added 1 hour ago
NB
Senior Manager Commercial Banking and Real Estate
National Bank of Canada
Brossard, QC
- Full-time
As a Senior Account Manager commercial Banking at National Bank, you will be responsible for growing the portfolio of business clients entrusted to you. Your complex and varied tasks will…
Added 2 hours ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 2 hours ago
GD
DYNAMITE - Sales Associate PT - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
- Part-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 2 hours ago
GD
DYNAMITE - Co-Manager - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 2 hours ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…
Added 2 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified - Peace Arch Hospital
Fraser Health
White Rock, BC
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 2 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified, Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 2 hours ago
FH
Registered Nurse, Medicine - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 2 hours ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health
Surrey, BC
- Temporary
Participates in the development, implementation, maintenance and evaluation of the PQI program and policies, in collaboration with the Manager, PQI; implements a communication plan which…
Added 2 hours ago
K
Manager, People & Change
KPMG
Vancouver, BC
- Full-time
Strong relationship-building, business development, and client management capabilities.
Added 2 hours ago
K
Manager, International Corporate Tax
KPMG
Montreal, QC
- Full-time
…leadership to deliver practical tax solutions, support the development of junior team members, and contribute to the continued growth of the…
Added 2 hours ago
WI
Project Manager - Mining Consulting
WSP in Canada
Mississauga, ON
- Full-time
This opportunity is well suited for a developing Project Manager who is strengthening their delivery, financial, and client management capabilities within a structured project governance…
Added 2 hours ago
WI
Project Manager - Mining Consulting
WSP in Canada
Toronto, ON
- Full-time
This opportunity is well suited for a developing Project Manager who is strengthening their delivery, financial, and client management capabilities within a structured project governance…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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