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Added 5 mins ago
DT
Store Manager
Dollar Tree
Burlington, ON
- $20 to $77 CAD / hour
- Full-time
- On-site
…service and value with every shopping experience.As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager,…
Added 10 mins ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
Added 19 mins ago
BC
Consultant, ICT Systems Architecture, Epic
Bell Canada
Winnipeg, MB
- $28.85 to $68.68 CAD / hour
- Full-time
- Contract
- On-site
…Boulevard. Winnipeg, MBROLE ACCOUNTABILITIESReporting to the Manager, Professional Services, the Consultant is responsible for designing and implementing secure, scalable ICT infrastructure…
Added 20 mins ago
BC
Senior Product Manager, Strategic Pricing
Bell Canada
Bedford, NS
- $20.5 to $57.44 CAD / hour
- Full-time
- On-site
…to businesses and governments. Summary As the Senior Product Manager in Strategic Pricing, you will architect and execute competitive pricing frameworks across Bell's suite of products,…
Added 22 mins ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
We’re looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that’s committed to delivering outstanding service, developing people, and driving…
Added 24 mins ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
…and next steps. Our partner is looking for a Senior Program Manager, Enterprise Imaging Implementations based in…
Added 24 mins ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
As Regional Sales Leader, you will lead the commercial strategy and sales execution for Schneider Electric's Industrial Automation portfolio across Western Canada, helping customers…
Added 24 mins ago
BR
Cafe Manager
Back Road Coffee Roasters
Mississauga, ON
- Full-time
Keep and eye on sales, labour and performance
Added 30 mins ago
VP
Artistic Manager
Victoria Playhouse
Victoria, PE
- Other
The Victoria Playhouse is seeking a versatile, visionary, and community-minded Artistic Manager to lead creative programming and to take part in day-to-day operations. In a small rural…
Added 33 mins ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…have what it takes to grow with us? We are seeking a dynamic Sales person to join our team. This unique individual must possess excellent communication skills in customer relations, be…
Added 34 mins ago
BB
Seasonal Retail Sales Associate, Jackson Square
Best Buy Express
Hamilton, ON
- $17.95 to $28.85 CAD / hour
- Full-time
- Temporary
- On-site
Added 36 mins ago
PC
Senior Account Manager
Provincial Credit Union
O'Leary, PE
- Full-time
We’re looking for a Senior Account Manager to join our Business Services team and manage a complex portfolio of commercial members. This is an opportunity for an experienced business lender…
Added 47 mins ago
U
Sales Support Coordinator
UNFI
Concord, ON
- Full-time
- On-site
Job Overview:The Jr. Sales Support Coordinator provides administrative and analytical support for Customer Business Team which includes Key Account Managers and Director of Sales regarding…
Added 48 mins ago
RH
General Manager
Rodd Hotels and Resorts
Charlottetown, PE
- Full-time
Job Summary: Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince…
Added 53 mins ago
W
(CAN) Cosmetics Associate (Part Time - Temporary)
Walmart
London, ON
- Part-time
…supporting the smooth flow of merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and…
Added 53 mins ago
W
(CAN) Relief Pharmacist, Full Time
Walmart
North Battleford, SK · Prince Albert, SK · Saskatoon, SK
- Full-time
The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 53 mins ago
W
(CAN) Pharmacy Manager
Walmart
Bridgewater, NS
- Full-time
…during the posted business hours. Supervise and support the OTC manager in their everyday duties and responsibilities. Ensure excellent patient experience, locate merchandise on the sales…
Added 53 mins ago
W
Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 53 mins ago
W
(CAN) Cosmetics Associate
Walmart
Waterloo, ON
- Part-time
…supporting the smooth flow of merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and…
Added 53 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Halifax, NS
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 53 mins ago
W
Staff Pharmacist
Walmart
Waterloo, ON
- Part-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 53 mins ago
W
Staff Pharmacist
Walmart
Amherstburg, ON
- Part-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 53 mins ago
W
(CAN) Over-the-Counter Associate
Walmart
Pickering, ON
- Part-time
2. Maximizing department sales and profit with direction from the Pharmacy Manager.
Added 53 mins ago
W
Optician, Dual Licensed
Walmart
London, ON
- Part-time
The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with expertise on the ordering and dispensing of quality eyewear while maximizing sales and profit,…
Added 53 mins ago
W
Staff Pharmacist
Walmart
Hamilton, ON
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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