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Added 14 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…2026, has an exciting opportunity for a the Team Lead, HRIS & Technology that serves as the system owner for the organization’s HRIS and peripheral technology ecosystem and subject matter…
Added 14 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…and performance. By spotting early risks in architecture or implementation, you help prevent issues before they affect delivery or user experience. Leveraging data analysis, code reviews,…
Added 14 mins ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new…
Added 14 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
Key point of contact for clients on behalf of assigned Relationship Manager
Added 14 mins ago
Director, Engineering
Scotiabank
Toronto, ON
The director will work across technology engineering, operations, product, and compliance teams to define strategy, manager execution, and lead the change from legacy systems to our…
Added 14 mins ago
L
Service Delivery Manager, DWS Delivery - Montreal
Lenovo
Montreal, QC
- $92,000 to $140,990 CAD / year
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision…
Added 14 mins ago
M
Lead - AI Strategic Initiatives
Manulife
Toronto, ON
- Full-time
…programs, ensuring successful execution from ideation through implementation and benefits realization. The successful candidate will drive project governance, planning, stakeholder…
Added 14 mins ago
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Customer Engineering and Reliability
GoFleet
Mississauga, ON
- Full-time
ZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span GPS tracking, driver safety, AI dash cameras,…
Added 14 mins ago
VC
Project Manager, Professional Services
Valsoft Corporation
Remote, Canada
- $90,000 to $105,000 CAD / year
- Remote
Thatcher Technology Group (TTG) provides direct selling solutions to companies around the world. TTG is seeking a driven and detail-oriented Intermediate Project Manager to join its…
Added 29 mins ago
D(
Gestionnaire, Opérations
Dynacare (French)
Canada
- Full-time
Added 29 mins ago
R
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
RTX
Longueuil, QC
- Full-time
Added 41 mins ago
CN
Inventory Clerk
Community Natural Foods
Calgary, AB
- Part-time
Proper utilization of technology and apps including CRS, adjustment app, shelf-tag printer, product lookup
Added 58 mins ago
T
Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
Building a World-Class, Diverse and Inclusive Technology Team
Added 58 mins ago
R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational…
Added 58 mins ago
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Network Engineer
Nutrien
Calgary, AB
- Full-time
…data center, shared services, and Cisco Unified Communications Manager (CUCM) environments, to deliver secure, resilient, and high-performing connectivity across the…
Added 58 mins ago
Z
Implementation Project Manager
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…that optimize complex processes. Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our…
Added 58 mins ago
BK
Restaurant manager
Burger King
Greater Napanee, ON · Napanee, ON
- Full-time
Participate in marketing plans and implementation
Added 58 mins ago
O
Senior Backend Developer
Off2Class
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…tracking learner progress, and teacher training to support varied implementation models. Its solutions are designed to be practical, user-friendly, and impactful, empowering teachers in…
Added 58 mins ago
O
Restaurant manager
ONroute
Odessa, ON
- Full-time
Participate in marketing plans and implementation
Added 59 mins ago
Technology Project Manager
R W Tomlinson
Ottawa, ON
The Technology Project Manager is responsible for the planning and delivery of technology projects across the Tomlinson Group of Companies. Reporting to the Senior Technology Project…
Added 59 mins ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling, patient…
Added 1 hour ago
C
Chapter Lead, Data Engineering
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Serve as the direct line manager for a chapter of Data Engineering Specialists, fostering their professional growth and expertise through continuous coaching, mentorship, and on-the-job…
Added 1 hour ago
L
Manager, Digital Transformation
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $160,000 CAD / year
- Full-time
Experience supporting a system implementation, migration or new tool rollout.
Added 1 hour ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Saskatoon, SK
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions. A significant focus will be using…
Added 1 hour ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
As a Business Analytics Manager on the Commercial Analytics team, you will serve as a key analytics translator and technical leader driving data-driven strategies across the Hill’s Canada…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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