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RBC

Business Manager, Director - COO Group

Toronto, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on driving operational excellence, digital innovation, and product development initiatives across our Capital Markets business. You will partner with senior leadership to streamline processes, enable technology adoption, and deliver solutions that enhance client experience and competitive advantage. This role offers the opportunity to shape the future of our operations while working at the intersection of business strategy, technology, and product development.

What will you do?

Lead the development and execution of digital transformation roadmaps and strategic initiatives aligned with Capital Markets business objectives
Establish and maintain prioritization frameworks to evaluate trade-offs across parallel initiatives, ensuring optimal business impact and resource efficiency
Partner with product development teams to define requirements, prioritize initiatives, and ensure successful delivery of solutions that drive operational efficiency
Manage cross-functional stakeholder relationships across business units, technology, and operations to align priorities and resolve complex challenges
Define and own the team’s OKR (Objectives and Key Results) framework, establishing clear, measurable goals across quarterly and annual horizons. Develop KPI hierarchies that cascade from enterprise objectives through team-level and initiative-level metrics, ensuring alignment and accountability at all levels
Establish governance reporting cadences and formats for Digital Transformation & Product Development performance, including monthly leadership scorecards, quarterly business reviews, and executive-level reporting packages. Translate complex performance data into executive-ready insights with clear narrative, trends analysis, and recommended actions
Champion data-driven decision making through development of advanced analytics capabilities, KPI frameworks, and real-time operational dashboards that provide actionable insights to leadership
Own P&L accountability for transformation portfolio, including capital allocation, resource planning, and comprehensive value realization tracking
Develop and manage business cases and financial models to support investment decisions and demonstrate ROI on transformation initiatives, ensuring rigorous financial governance throughout the initiative lifecycle
Identify, assess, and mitigate operational and technology risks across transformation initiatives, ensuring appropriate controls and business continuity measures are embedded in all solutions
Lead vendor evaluation, selection, and relationship management processes for technology and service providers, ensuring optimal value delivery and risk mitigation
Oversee process improvement and optimization efforts, identifying opportunities to enhance efficiency, reduce costs, and improve client outcomes
Lead change management efforts to drive adoption of new digital tools, platforms, and ways of working across the organization
Monitor industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and competitive differentiation
Own communications strategy and delivery, including narrative development, briefings and progress updates, messaging frameworks, and tailored communications cadences across stakeholder audiences
Foster a team culture that reinforces collaboration, innovation, and operational excellence
Lead planning and execution of team engagement initiatives, town halls, and cross-functional forums that strengthen relationships across Digital Transformation and CM COO

What do you need to succeed?

Must-have

12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives
Strong financial acumen with proven ability to develop business cases, manage budgets, and demonstrate financial impact
Excellent stakeholder management and cross-functional leadership skills with ability to influence and collaborate across all organizational levels
Deep understanding of capital markets operations, processes, and client needs within investment banking, trading, or related divisions
Advanced proficiency in data analysis and project management tools, with ability to synthesize complex information and communicate insights effectively

Nice-to-have

Experience with digital transformation programs, technology implementation, or process automation in financial services
Knowledge of emerging technologies such as cloud computing, AI/ML, or automation platforms and their application to capital markets operations
Familiarity with Agile or other modern project management methodologies
CFA, CPA, or other relevant professional certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-23

Application Deadline:

2026-11-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Lead digital transformation and product development initiatives across Capital Markets, including roadmap execution, prioritization, stakeholder alignment, and change adoption. Own performance frameworks, executive reporting, portfolio financial management, risk mitigation, vendor relationships, and communications for the transformation portfolio.

Requirements

Requires 12 or more years of experience in capital markets operations, business management, or management consulting, with a record of delivering transformation initiatives. Candidates must bring strong financial acumen, capital markets knowledge, stakeholder leadership, and advanced data analysis and project management capabilities; digital transformation experience, emerging technology knowledge, Agile familiarity, and relevant certifications are preferred.

Skills

Digital Transformation
Strategic Planning
Capital Markets Operations
Financial Modeling
Budget Management
Stakeholder Management
Cross-Functional Leadership
Data Analysis
Project Management
Product Development
KPI Frameworks
OKR Frameworks
Change Management
Risk Management
Process Improvement
Vendor Management

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Coaching and Development Opportunities
Flexible Work-Life Balance Options

Visa sponsorship

Not detected in the job text

Keywords

Capital Markets
Digital Transformation
Product Development
Operational Excellence
Transformation Roadmaps
Prioritization Frameworks
OKRs
KPIs
Governance Reporting
Executive Scorecards
Quarterly Business Reviews
Advanced Analytics
Operational Dashboards
P&L Management
Capital Allocation
Resource Planning
Value Realization
Business Cases
Financial Modeling
ROI Analysis
Operational Risk
Technology Risk
Business Continuity
Vendor Management
Process Automation
Change Management
Cloud Computing
AI/ML
Agile
Investment Banking

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