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Added 1 min ago
Total Rewards Specialist
TVO
Toronto, ON
Full-time
TVO is seeking a Total Rewards Specialist to join our People & Culture team. This position will be responsible for supporting various processes and programs within Compensation, Benefits…
Added 1 min ago
Technical Specialist, Antibody Investigation
Canadian Blood Services
Brampton, ON
Canadian Blood Services is looking for a Regular full-time Technical Specialist, Antibody Investigation to join our dynamic Testing team in ON-Brampton.
Added 16 mins ago
Obstetrician/Gynecologist - EPAC - PRA-applicants may apply
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Current or eligibility for licensure with the College of Physicians and Surgeons of Manitoba specialist registry as a generalist Obstetrician Gynecologist
Added 16 mins ago
Enterprise Integration Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Position: Senior Integration Specialist, Full Stack Software Developer
Added 31 mins ago
Operations Data Analyst
49North
Richmond, BC
Full-time
…processing and visualization. This role also includes Process Specialist responsibilities, you will work with process stakeholders to define, realize (implement), deploy and maintain…
Added 31 mins ago
Insurance Advisor Life, Health & Wealth
RBC
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 46 mins ago
Senior .NET Developer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Information Technology Specialist 5
Added 46 mins ago
Eligibility Specialist - State Program Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…join our Account Information Management team as an Eligibility Specialist. In this role, you'll be at the center of ensuring retirement plan eligibility and reporting accuracy by…
Added 46 mins ago
Nursing Recruitment and Retention Specialist
Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
Temporary
Added 46 mins ago
Recruiter
Acara Solutions, An Aleron Company
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Contract
The recruitment specialist supports in personnel recruitment, using various supply channels: the company's own candidate database, company careers, social networks (LinkedIn), Hiring…
Added 46 mins ago
Human Resources Specialist
HR Solutions
St. Catharines, ON
Full-time
Maintains electronic records for employees in HRIS as well as updates and maintains the employee self service tool within the application.
Added 46 mins ago
Product Owner II - Everyday Advice Journey Delivery
TD
Toronto, ON
Full-time
Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
Added 46 mins ago
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
Full-time
This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes…
Added 46 mins ago
Spécialiste de la sécurité des occupants / Occupant Safety Certification Specialist
Airbus
Mirabel, QC · Montreal, QC
Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 46 mins ago
Senior Specialist Compliance Assurance
Independent Electricity System Operator
Canada
Added 46 mins ago
Enterprise Learning Specialist
Aecon
Toronto, ON
Reporting to the Team Lead, Learning, the Learning Specialist, Enterprise is accountable for the quality, design, development, and delivery of enterprise-wide and role-based learning…
Added 1 hour ago
WMS specialist
REXEL
Delta, BC
Full-time
We are currently looking for a WMS specialist for our Delta, BC branch. The WMS specialist will provide training and support to warehouse staff on the effective use of the WMS, including…
Added 1 hour ago
Controls Integration Specialist – Afternoon Shift
CenterLine (Windsor) Limited
Lasalle, ON
Full-time
…Department as we are actively recruiting for a Controls Integration Specialist. This position reports to the Controls Integration…
Added 1 hour ago
Executive Meeting Specialist
Marriott
Toronto, ON
Part-time
Added 1 hour ago
Controls Specialist (QA/QC) - Building Automation Systems (QAQC003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our Client is seeking an experienced Controls Specialist – QA/QC to support the technical assessment and quality review of Building Automation System (BAS) infrastructure as part of a…
Added 1 hour ago
Business Application Specialist - SQILLS
Siemens
Oakville, ON
As a Business Application Specialist, you will be our first point of contact for all our American live customers with regards to our industry-leading Software as a Service (SaaS) product:…
Added 2 hours ago
Claims Specialist
Cowan Insurance Group
Hamilton, ON
Full-time
Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!
Added 2 hours ago
Claims Specialist
Cowan Insurance Group
Brantford, ON
Full-time
Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!
Added 2 hours ago
Claims Specialist
Cowan Insurance Group
Cambridge, ON
Full-time
Cowan Insurance Group is looking for a Claims Specialist to join our Claims team!
Added 2 hours ago
Procurement Specialist
Aston Carter
Saint-Hilarion, QC
$46 to $75 CAD / hour
Contract
As a Project Procurement Specialist, you will be responsible for leading and executing procurement activities for a major shipbuilding and defense project. This role focuses on complex…

RBC

Client Account Platform Support Specialist (CAPSS)

Toronto, ON, Canada

Pay: $55,000.00 - $90,000.00
Job type: Full-time
Apply by: Oct 19, 2026
Experience: Minimum 3 - 5 years of experience in application support or a related field
Posting language: English
Posted: Oct 1, 2026

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Original job description

Job Description

What is the opportunity?

Client Account Application Support Specialist will support front office users across Canada by providing portfolio management application support for Client Account Maintenance software (COB Account Opening, Approval Workflows, eSIGN, ServiceLink and ServiceLink+). This role within the Business Operating Solutions & Effectiveness (BOSE) team involves close collaboration with various departments, including Business Application Solution Specialist (BASS) Team and Wealth Management Technology Production Support. The Specialist will be the Product expert for portfolio management applications, ensuring their effective use and troubleshooting any issues.

Please note that this is a portfolio management application support role with a technical focus, not a financial planning position.

What will you do?

Assist the front office users on portfolio management applications and respond to client queries.
Product Enhancements – Report trends to Product owners/Journey leads for enhancements/fixes/backlog for roadmap.
Coaching – Provide ongoing coaching to users directly or refer them to job aids and other resources.
Testing – Conduct Quality Assurance (QA), User Acceptance Testing (UAT) and Post Implementation Verification (PIV) of updated or newly created portfolio management applications developed internally or acquired from external vendors.
Participate in various working groups & cross-departmental projects.
Collaborate with Training & Development, BASS, WM Technology Production Support, Operations to contribute to developing and updating training programs and supporting material.

What do you need to succeed?

Must have:

Working knowledge of WMC software: Client Reporting (FlexPak), Portfolio Data (ClientLink), and Custody Statements, Client Account Maintenance software (COB Account Opening, Approval Workflows, and eSIGN).
Minimum 3 - 5 years of experience in application support or a related field
Excellent verbal and written communication and interpersonal skills
Strong research skills, analytical and problem-solving skills with ability to analyze data
Able to manage and prioritize workload with competing deadlines
Able to work independently and collaboratively within a team

Nice-to-have:

Bilingual (French / English), both oral and written
An interest in working with portfolio management application development.
Natural curiosity towards learning and broadening the personal knowledge base
Knowledge of agile project management, and MS Office skills (Outlook, PowerPoint, Excel, Word)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Account Openings, Agile Methodology, Business, Business Data Analysis, Business Process Modeling, Communication, Group Problem Solving, Interpersonal Relationship Management, Verbal Communications, Working Independently, Written Communication

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-01

Application Deadline:

2026-10-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The specialist will provide technical support for portfolio management applications and assist front office users with account maintenance software. They will also conduct quality assurance testing, report product enhancements, and collaborate with cross-departmental teams to update training materials.

Requirements

Candidates must have 3-5 years of experience in application support and a working knowledge of specific wealth management software. Strong analytical, communication, and problem-solving skills are essential for managing competing deadlines and supporting internal users.

Skills

Application support
Portfolio management
Account maintenance
Quality assurance
User acceptance testing
Analytical skills
Problem-solving
Communication
Interpersonal skills
Agile project management
Data analysis
Coaching
Research skills
MS Office

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Portfolio Management
Wealth Management
Client Account Maintenance
COB Account Opening
eSIGN
ServiceLink
Quality Assurance
User Acceptance Testing
Agile
Data Analysis
FlexPak
ClientLink
MS Office
Technical Support
Workflow Management
Product Roadmap
Business Operating Solutions

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