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Added 27 mins ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
The Segment Specialist, Commercial Mid-Market is responsible for working closely with the Director, Underwriting Operations, Commercial Mid-Market to drive Wawanesa’s strategy, performance,…
Added 41 mins ago
Senior Manager, Tax (Northeastern Ontario)
ACCA Careers
Sudbury, ON · Greater Sudbury, ON
Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 1 hour ago
Legal Operations Specialist / Human Services Program Specialist 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Human Services Program Specialist 1
Added 2 hours ago
Manager, Enterprise Applications Solutions
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Lead the planning, execution, monitoring and successful delivery of IT projects and programs in alignment with business objectives and strategic priorities.
Added 2 hours ago
Brand and Marketing - Senior Specialist, Financial Services
EY
Toronto, ON
As a Senior Marketing Specialist in our Industry Group team, you will support the planning and execution of integrated marketing initiatives that advance EY's growth priorities across our…
Added 2 hours ago
Executive Business Coach
Business Execution Summit
Calgary, AB
Full-time
Executive Business Coach - but not your typical one. At Results, the title you’ll carry is Business Execution Specialist, because the work goes further than coaching from the sidelines.…
Added 3 hours ago
Senior Specialist Trade Centre
IG Wealth Management
Quebec, QC
Full-time
…billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 4 hours ago
R&D Specialist
Puratos
Mississauga, ON
Full-time
…ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new…
Added 5 hours ago
Reservoir Engineer Specialist
Suncor Energy
Calgary, AB
Full-time
Are you an experienced SAGD Reservoir Engineer Specialist looking to play a key role in one of the world’s leading in situ thermal assets? As a Calgary-based Reservoir Engineer Specialist…
Added 5 hours ago
Manager, Engagement & Change Enablement, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
This new role will work in close partnership with the existing Manager, Business Readiness & Change, who leads the Change Analyst team and is accountable for assessing and managing business…
Added 6 hours ago
Portfolio Management Application Support Specialist (PMASS)
RBC
Toronto, ON
Full-time
The Portfolio Management Application Support Specialist (PMASS) will support front office users across Canada by providing portfolio management application support for Client Reporting…
Added 6 hours ago
Client Account Platform Support Specialist (CAPSS)
RBC
Toronto, ON
Full-time
Client Account Application Support Specialist will support front office users across Canada by providing portfolio management application support for Client Account Maintenance software…
Added 6 hours ago
Intermediate Specialist, Industry Engagement and Development
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
Student Affairs, CO-OP, Employer & Business Development
Added 6 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch Family of Companies
Markham, ON
Typically oversees performance management, career planning, recognition, learning and develop
Added 6 hours ago
Sales Representative
Prime Communications Canada Inc
Bowmanville, ON
Up to $17.6 CAD / hour
Part-time
…continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great solution focused experience for our customers every…
Added 6 hours ago
Portfolio Management Application Support Specialist (PMASS)
Royal Bank of Canada
Toronto, ON
Full-time
The Portfolio Management Application Support Specialist (PMASS) will support front office users across Canada by providing portfolio management application support for Client Reporting…
Added 6 hours ago
Client Account Platform Support Specialist (CAPSS)
Royal Bank of Canada
Toronto, ON
Full-time
Client Account Application Support Specialist will support front office users across Canada by providing portfolio management application support for Client Account Maintenance software…
Added 6 hours ago
Registered Project Electrical Engineer - Power Generation
Black & Veatch
Calgary, AB
Full-time
…and develops approaches to accommodate these concerns in the performance of the work on low to moderately complex projects. Provides support to business development or pursuit activities…
Added 6 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
Function as a Technical Specialist or Project Lead role, providing guidance and expertise over project teams.
Added 6 hours ago
HR Specialist
First Nations Financial Management Board
Halifax, NS
Support performance management, employee development, and succession planning initiatives.
Added 6 hours ago
HR Specialist
First Nations Financial Management Board
Winnipeg, MB
Support performance management, employee development, and succession planning initiatives.
Added 6 hours ago
HR Specialist
First Nations Financial Management Board
Ottawa, ON
Support performance management, employee development, and succession planning initiatives.
Added 6 hours ago
HR Specialist
First Nations Financial Management Board
Moncton, NB
Support performance management, employee development, and succession planning initiatives.
Added 7 hours ago
Senior Advisor, Management information
Desjardins
Montreal, QC · Levis, QC
Full-time
…knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive…
Added 7 hours ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Complexe Desjardins Montréal
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…

RBC

Client Account Platform Support Specialist (CAPSS)

Toronto, ON, Canada

Pay: $55,000.00 - $90,000.00
Job type: Full-time
Apply by: Oct 19, 2026
Experience: Minimum 3 - 5 years of experience in application support or a related field
Posting language: English
Posted: Oct 1, 2026

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Original job description

Job Description

What is the opportunity?

Client Account Application Support Specialist will support front office users across Canada by providing portfolio management application support for Client Account Maintenance software (COB Account Opening, Approval Workflows, eSIGN, ServiceLink and ServiceLink+). This role within the Business Operating Solutions & Effectiveness (BOSE) team involves close collaboration with various departments, including Business Application Solution Specialist (BASS) Team and Wealth Management Technology Production Support. The Specialist will be the Product expert for portfolio management applications, ensuring their effective use and troubleshooting any issues.

Please note that this is a portfolio management application support role with a technical focus, not a financial planning position.

What will you do?

Assist the front office users on portfolio management applications and respond to client queries.
Product Enhancements – Report trends to Product owners/Journey leads for enhancements/fixes/backlog for roadmap.
Coaching – Provide ongoing coaching to users directly or refer them to job aids and other resources.
Testing – Conduct Quality Assurance (QA), User Acceptance Testing (UAT) and Post Implementation Verification (PIV) of updated or newly created portfolio management applications developed internally or acquired from external vendors.
Participate in various working groups & cross-departmental projects.
Collaborate with Training & Development, BASS, WM Technology Production Support, Operations to contribute to developing and updating training programs and supporting material.

What do you need to succeed?

Must have:

Working knowledge of WMC software: Client Reporting (FlexPak), Portfolio Data (ClientLink), and Custody Statements, Client Account Maintenance software (COB Account Opening, Approval Workflows, and eSIGN).
Minimum 3 - 5 years of experience in application support or a related field
Excellent verbal and written communication and interpersonal skills
Strong research skills, analytical and problem-solving skills with ability to analyze data
Able to manage and prioritize workload with competing deadlines
Able to work independently and collaboratively within a team

Nice-to-have:

Bilingual (French / English), both oral and written
An interest in working with portfolio management application development.
Natural curiosity towards learning and broadening the personal knowledge base
Knowledge of agile project management, and MS Office skills (Outlook, PowerPoint, Excel, Word)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Account Openings, Agile Methodology, Business, Business Data Analysis, Business Process Modeling, Communication, Group Problem Solving, Interpersonal Relationship Management, Verbal Communications, Working Independently, Written Communication

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-01

Application Deadline:

2026-10-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The specialist will provide technical support for portfolio management applications and assist front office users with account maintenance software. They will also conduct quality assurance testing, report product enhancements, and collaborate with cross-departmental teams to update training materials.

Requirements

Candidates must have 3-5 years of experience in application support and a working knowledge of specific wealth management software. Strong analytical, communication, and problem-solving skills are essential for managing competing deadlines and supporting internal users.

Skills

Application support
Portfolio management
Account maintenance
Quality assurance
User acceptance testing
Analytical skills
Problem-solving
Communication
Interpersonal skills
Agile project management
Data analysis
Coaching
Research skills
MS Office

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Portfolio Management
Wealth Management
Client Account Maintenance
COB Account Opening
eSIGN
ServiceLink
Quality Assurance
User Acceptance Testing
Agile
Data Analysis
FlexPak
ClientLink
MS Office
Technical Support
Workflow Management
Product Roadmap
Business Operating Solutions

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