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Added 6 mins ago
Client Support Specialist
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Full-time
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RBC

Client Advisor Intern – Mandarin/Cantonese

Ottawa, ON, Canada

Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Respond to client-initiated contact, assisting them with a full range of financial transactions
Actively listen and engage clients in conversation to further understand their individual needs
Proactively take ownership of resolving and preventing client banking problems
Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

Fluency in Mandarin and/or Cantonese (verbal and written)

Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Must be able to work all business hours

Nice-to-have

Track record in building rapport and maintaining client relationships within the financial or service industry
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

· A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

· Continued opportunities for career advancement

· World-class sales training, coaching, and development opportunities

· Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

· Opportunity to achieve great success and grow your career with RBC

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address:

360 MARCH RD:OTTAWA

City:

Ottawa

Country:

Canada

Work hours/week:

Employment Type:

Part time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

2026-10-01

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The role involves proactively engaging with clients to identify banking needs, provide advice, and facilitate financial transactions. You will also collaborate with partners to drive sales and ensure a high-quality, memorable client experience.

Requirements

Candidates must be fluent in Mandarin and/or Cantonese and possess strong interpersonal and problem-solving skills. A passion for sales and digital literacy across various devices is essential for success in this client-focused environment.

Skills

Mandarin
Cantonese
Sales
Problem-solving
Client relations
Digital literacy
Financial transactions
Communication
Customer service
Relationship management
Banking
Adaptability
Advice based solutions
Client centricity
Data analysis
Curious mindset

Benefits

Competitive compensation
Bonuses
Flexible benefits
Career advancement opportunities
Sales training
Coaching and development

Visa sponsorship

Not detected in the job text

Keywords

Banking
Sales
Client Advisor
Mandarin
Cantonese
Financial Services
Customer Experience
Digital Banking
Referrals
Mutual Funds
Investment Funds in Canada
Canadian Securities Course
Relationship Management
Problem Solving
Communication
Digital Literacy
Branch Banking
Client Education
Target-driven
Personal Ethics

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