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RBC

Client Care Advisor, Private Banking

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Experience: Minimum of 1-2 years of banking experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

What is the opportunity?

As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You will fulfil on incoming servicing requests in person, via email, and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

What will you do?

You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
As part of the Private Banking Support team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients.
Manage conference room booking
Manage stationary and display of marketing materials

Manage branch traffic, informing management team of opportunities to improve sales and service availability.

Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

What do you need to succeed?

Must-have

Minimum of 1-2 years of banking experience
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
Fluency in Mandarin and/or Cantonese

Nice-to-have

Completion of IFC or CSC
Post-secondary education in Commerce or Business Administration

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address:

260 EAST BEAVER CREEK RD:RICHMOND HILL

City:

Richmond Hill

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-09

Application Deadline:

2026-11-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Client Care Advisor is responsible for providing a tailored welcome experience and high-level banking support to Private Banking clients. They will manage daily servicing requests, champion digital education, and identify client needs through professional interactions.

Requirements

Candidates must have 1-2 years of banking experience and strong proficiency in the Microsoft Office Suite. Fluency in Mandarin and/or Cantonese is required, while completion of IFC or CSC certifications is considered an asset.

Skills

Banking
Client service
Microsoft Office Suite
Organizational skills
Mandarin
Cantonese
Digital education
Transaction excellence
Hospitality standards
Communication
Problem solving

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Private Banking
Client Care
Banking
Microsoft Office Suite
Mandarin
Cantonese
IFC
CSC
Commerce
Business Administration
Digital Education
Customer Service
Transaction Excellence
Hospitality
Marketing Materials
Branch Operations
Financial Services
Relationship Management

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