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Added 6 mins ago
Assistant Store Manager
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Added 20 mins ago
DB
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- $16 to $22.32 CAD / hour
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…sold by them and taking care of them with one of the highest customer service scores in…
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Part Time Bridal Sales
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- $16 to $25.8 CAD / hour
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Asset Protection Representative
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Added 50 mins ago
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Added 50 mins ago
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Field Representative - Alcoholic Beverages
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Toronto, ON · Etobicoke, ON
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Added 50 mins ago
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Customer Service Representative
Congebec Inc.
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- $22 to $24 CAD / hour
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Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers…
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…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for…
Added 1 hour ago
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Customer Service Rep (Bilingual French / English) On-Site
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- Full-time
Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions…
Added 1 hour ago
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Seasonal Customer Experience Representative
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- $18.25 to $20.95 CAD / hour
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Added 1 hour ago
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Inside Sales Representative
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We are currently seeking an Inside Sales Representative for our Newmarket branch.
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Representative, Homeowner Care (Maintenance & Repairs) (Vancouver, BC)
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Facility Solutions Manager, full time
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Facility Solutions Manager, full time
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Account Representative / Account Manager / Project Manager
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- $55,000 to $80,000 CAD / year
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Added 1 hour ago
TH
Merchandising Execution Associate Part-Time - 7052 Regina
The Home Depot
Regina, SK
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Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 2 hours ago
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Financial Service Representative II
CIBC
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- Full-time
Added 2 hours ago
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Part Time Sales Representative | Royal City Centre
TELUS
New Westminster, BC
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 3 hours ago
C
Financial Services Representative ll
CIBC
BC
- Full-time

RBC

Customer Service Representative - Creditor Insurance

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.

What will you do?

Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Excellent communication skills in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle inbound calls to provide insurance advice, process requests, and offer value-added solutions for credit insurance products. They are responsible for meeting sales and retention goals while ensuring accurate documentation and high-quality service for all client interactions.

Requirements

Candidates must possess strong listening, problem-solving, and system navigation skills with the flexibility to work shifts between 8:00 am and 8:00 pm. Previous sales experience in a contact center environment is considered an asset, along with excellent communication skills in English and French.

Skills

Customer service
Insurance advice
Communication
Problem resolution
Sales
Retention
Attention to detail
Active listening
Rapport building
System navigation
Claims knowledge
Settlement negotiations
Coverage analysis
Decision making
Insurance operations

Benefits

Flexible benefits
Competitive compensation
Stock options
Work/life balance options
Professional development coaching

Visa sponsorship

Not detected in the job text

Keywords

Creditor Insurance
Customer Service
Inbound Calls
Insurance Advice
Sales Targets
Retention
Loans
Mortgages
Lines of Credit
Contact Centre
RBC Insurance
Client Focused
Problem Resolution
Documentation
Accountability
Shift Work
Financial Services
Insurance Coverage

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