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Added 13 mins ago
CC
Member Service Representative II
Conexus Credit Union
Emerald Park, SK
- Full-time
We’re looking for a motivated team-player who is member-service focused to come on board as a permanent full-time Member Service Representative II (MSR II) at our Emerald Park Branch. As…
Added 14 mins ago
CF
Customer Service Representative
Canadian Fiber Optics Corp
Grande Prairie, AB
- Full-time
We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer…
Added 28 mins ago
SH
Registered Nurse - Emergency - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 29 mins ago
RV
IT System Support Worker I (Junior)
Renfrew Victoria Hospital
Renfrew, ON
- Full-time
We are people who provide excellent care for patients and their families, who support each other and our teams, keep each other safe, and are committed to our reputation as a model of…
Added 29 mins ago
GO
Employment and Income Assistance Counsellor
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 29 mins ago
NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 29 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 29 mins ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 29 mins ago
GO
Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 29 mins ago
SH
Community Mental Health Worker - Youth Huddle
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…accessible, recovery-oriented mental health and addictions support to youth and young adults (12-29 years) experiencing mild to moderate mental health and/or substance use concerns. Working…
Added 29 mins ago
PO
Analyste d’affaires (FICO) - Business Analyst (FICO)
Port of Montreal
Montreal, QC
- Full-time
Serve as a Level 1 or Level 2 support representative for SAP support requests related to the FICO module or any other requests where their expertise is required.
Added 29 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Etobicoke, ON
- Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 44 mins ago
LH
2600002691 - Registered Nurse
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
…Emergency Department team you will participate in daily huddles, support program goals and objectives in addition to supporting patient related care activities as assigned in the Emergency…
Added 44 mins ago
R
Projects Land Representative
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Projects Land Representative on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 44 mins ago
RB
Bilingual (French/English) Customer Service Representative
Royal Bank of Canada
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 44 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Brighton, ON
- Other
As a Harvest company, we give Members complete financial support for the road ahead: tax, bookkeeping, payroll and planning. Growing your future is what we do for our Members, and it’s…
Added 44 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Trenton, ON
- Other
As a Harvest company, we give Members complete financial support for the road ahead: tax, bookkeeping, payroll and planning. Growing your future is what we do for our Members, and it’s…
Added 58 mins ago
FL
Freight and Logistics Business Development Representative / Account Executive
Falco Logistics
Toronto, ON
- Full-time
…while working closely with internal teams to ensure exceptional service…
Added 58 mins ago
SR
Dealing Representative
STRIVE Recruitment Inc.
Vancouver, BC
- $60,000 to $90,000 CAD / year
- Full-time
…investments to recruit an entrepreneurial and results-driven Dealing…
Added 58 mins ago
BM
Dispatcher Level 4 (12-month contract)
BC Maritime Employers Association
Vancouver, BC
- Contract
Provide direction, support and guidance to member companies including education on dispatch guidelines and collective agreement/black book requirements/interpretations
Added 58 mins ago
N(
Program Assistant (Temporary), School of Manufacturing and Automation
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…Instructors, Technicians/Technologists as well as with cross campus support and service areas such as Student Advising, and the Registrar’s…
Added 58 mins ago
FT - Cook (Granville Gates)
Connective
Vancouver, BC
An understanding of support and service provision to people with diverse needs
Added 58 mins ago
Crisis Intervention Worker (RW) - Lurana Shelter
Catholic Social Services
Edmonton, AB
Provide shelter orientation, support and crisis intervention from an empathic and non-judgmental stance to all individuals seeking service from the shelter inclusive of walk-in clients
Added 1 hour ago
GO
Sport and Recreation Development Officer
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
…societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will…
Added 1 hour ago
GO
Community Services Librarian
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
The Community Services Librarian provides support in the form of resources, advice and training to all community Librarians in the Nunavut Public Library Services system to ensure that…

RBC

Customer Service Representative - Creditor Insurance

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.

What will you do?

Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Excellent communication skills in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle inbound calls to provide insurance advice, process requests, and offer value-added solutions for credit insurance products. They are responsible for meeting sales and retention goals while ensuring accurate documentation and high-quality service for all client interactions.

Requirements

Candidates must possess strong listening, problem-solving, and system navigation skills with the flexibility to work shifts between 8:00 am and 8:00 pm. Previous sales experience in a contact center environment is considered an asset, along with excellent communication skills in English and French.

Skills

Customer service
Insurance advice
Communication
Problem resolution
Sales
Retention
Attention to detail
Active listening
Rapport building
System navigation
Claims knowledge
Settlement negotiations
Coverage analysis
Decision making
Insurance operations

Benefits

Flexible benefits
Competitive compensation
Stock options
Work/life balance options
Professional development coaching

Visa sponsorship

Not detected in the job text

Keywords

Creditor Insurance
Customer Service
Inbound Calls
Insurance Advice
Sales Targets
Retention
Loans
Mortgages
Lines of Credit
Contact Centre
RBC Insurance
Client Focused
Problem Resolution
Documentation
Accountability
Shift Work
Financial Services
Insurance Coverage

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