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Added 1 month ago
E
Senior Software Engineer, AI Platform
eBay
Toronto, ON
- Full-time
…building a next-generation AI-powered platform that transforms how software is designed, developed, and delivered at scale. Our Platform Engineering team builds and operates backend…
Added 1 month ago
J
Senior Product Manager, Voice
Jobber
Remote, Canada
- Full-time
- Remote
Added 1 month ago
RB
Principal Data Science and AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the Design and Development of Platform Services for Autonomous AI Agents
Added 1 month ago
EN
Senior Full Stack Developer – Generative AI & Autonomous Agents - Toronto, Canada - Hybrid (10038)
Extreme Networks
Toronto, ON
- Full-time
We are seeking an experienced Senior Full Stack Developer with deep expertise in backend systems (Java, Python, microservices) and modern UI frameworks (Angular, React) to join our…
Added 1 month ago
R
Principal Data Science and AI Engineer
RBC
Toronto, ON
- Full-time
Lead the Design and Development of Platform Services for Autonomous AI Agents
Added 1 month ago
A
Director of AI
APPLY
Toronto, ON
- Full-time
…engagements. This senior, client-facing role combines AI and software engineering expertise with consulting judgment, product thinking, and technical…
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Senior Data Platform Engineer
LawZero
Montreal, QC
…the latest advancements in large-scale data processing and software…
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RB
Data Scientist and AI Engineer Autonomous AI Agents (LLMs and Deep Learning)
Royal Bank of Canada
Toronto, ON
- Full-time
Experience in software development with proficiency in Python, Java, or C++.
Added 1 month ago
Security Engineer, AWS Security
Amazon
Vancouver, BC
…experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security…
Added 1 month ago
Security Engineer, AWS Security
Amazon
Vancouver, BC
…experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security…
Added 1 month ago
FC
Technical Architect Sr
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
Follow defined processes for software development, integration, and deployment
Added 1 month ago
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Advanced Packaging & Integration Co-op Student
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
This is an excellent opportunity to work in a truly multi-disciplinary environment and to learn about the product development process at Lumentum. In this position, students will be engaged…
Added 1 month ago
GD
Co-op Winter 2027 – System of Systems Integration, Verification and Validation – 4-8 months
General Dynamics Missions System International
Ottawa, ON
- Internship
Collaborate closely with engineers, software developers, and multidisciplinary teams across the organization.
Added 1 month ago
RB
Director, Conversational Banking
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the delivery and development team of Conversational Architects, designers, and developers in building complex, high-quality conversational AI solution.
Added 1 month ago
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Director, Conversational Banking
RBC
Toronto, ON
- Full-time
Lead the delivery and development team of Conversational Architects, designers, and developers in building complex, high-quality conversational AI solution.
Added 1 month ago
R
Generative AI Data Scientist & ML Engineer
RBC
Toronto, ON
- Full-time
Algorithm Development: Research and implement novel algorithms and techniques to improve model efficiency, scalability, and robustness.
Added 1 month ago
R
Data Scientist and AI Engineer Autonomous AI Agents (LLMs and Deep Learning)
RBC
Toronto, ON
- Full-time
Experience in software development with proficiency in Python, Java, or C++.
Added 3 months ago
GD
Systems Engineer, Air & Naval Sonar, Intermediate/Working Level
General Dynamics Missions System International
Ottawa, Ontario
- Full-time
Understanding of Software Engineering principles
Added 3 months ago
AI Engineering Intern, Voice & LLM Systems
Presto
Ontario
You'll gain direct exposure to the full AI development lifecycle, from prototyping new capabilities to supporting production deployments.
Added 5 months ago
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Product Lead
BusPas
Montreal, Quebec
- Full-time
…and roadmap for BusPas’s core offerings. You will drive the development and evolution of our smart urban infrastructure solutions, focusing on integrating edge AI, IoT sensors, and…
Added 1 month ago
UT
Senior DevOps Engineer
Unity Technologies
Montreal, QC
- Full-time
…empowers Unity’s engineering teams to create groundbreaking software utilized by millions of developers worldwide. You will be part of a high-performing, multi-region team dedicated to…
Added 4 months ago
PS
ML Scientist, All Levels
Perceptive Space
Remote, Canada
- Full-time
- Remote
Use AI-assisted coding tools, automation, and modern development workflows to move faster, debug faster, test better, and accelerate experimentation.
Added 2 months ago
ML Engineer Manager, AI Conversation Platform
Stripe
Toronto, ON
Added 1 month ago
Staff Full stack Engineer [CONSUMER]
HelloFresh
Toronto, ON
journey and making it easier for our customers to buy amazing food. Other times, this means creating stable software solutions that keep our distribution centers running.
Added 4 months ago
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QNX Senior Security Researcher
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- Full-time
QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in…

RBC

Director, Conversational Banking

Toronto, ON, Canada

Full-time

This date has passed. Check with the employer before applying.

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Job details

Job type: Full-time
Listed closing date: Oct 28, 2026
Posting language: English
Posted: Sep 9, 2026

Original job description

Job Description

What is the Opportunity?

We are looking for a visionary and results driven Director of Conversational Banking with a passion for building intelligent conversational AI systems for customer experience across web and mobile platforms. You will be developing and creating innovative technology solutions powering growth and improving client experience leading a team of talented full stack developers and conversational AI engineers. This role requires a blend of strategic thinking, deep technical understanding of conversational AI platforms, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

WHAT WILL YOU DO?

Develop and execute the technology roadmap for conversational banking practice within Advice Center, Branch Technology and Martech, driving significant growth in revenue, market share, and client adoption across various industries.
Lead the delivery and development team of Conversational Architects, designers, and developers in building complex, high-quality conversational AI solution.
Identify new business opportunities and cultivate strong relationships with key partners, stakeholders, and within client organizations to expand our footprint.
Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support, focusing on platform-agnostic best practices.
Establish and manage key performance indicators (KPIs) for the practice and the delivered solutions, regularly reporting on progress and demonstrating tangible business value.
Stay updated of the latest advancements in conversational AI platforms, generative AI and broader customer engagement technologies, integrating new capabilities into our offerings.
Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
Develop and implement training programs to ensure the team possesses the necessary skills in conversational AI design, architecture, and development.
Manage resource allocation, project prioritization, and operational efficiency within the practice.
Act as a trusted advisor to business partners, understanding their business challenges and translating them into effective Conversational AI solutions.

WHAT DO YOU NEED TO SUCCEED?

Must Haves:

10+ years of progressive experience in technology implementation, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
5+ years of leadership experience leading and mentoring a development and delivery team of Conversational AI developers.
Proven expertise and hands-on experience in leading the design, development, and delivery of large-scale, enterprise-level conversational AI solutions (e.g., chatbots, voicebots, virtual assistants).
Deep knowledge of conversational AI best practices, including natural language processing (NLP), intent recognition, entity extraction, conversational flow design, LLMs, MCP, AI agents etc
Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
Ability to pivot under business pressures in a rapidly changing landscape
Hands on experience delivering/deploying/hardening applications and/or platforms
Thorough understanding of operations and SRE principles at scale
Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
Excellent business acumen with the ability to identify client needs, develop compelling value propositions to drive revenue growth.
Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
Proven ability to influence and collaborate across diverse internal and external stakeholders.
Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

Nice to have:

Experience of implementing NLU/LLM solutions for multi-modal platforms.

Job Skills

Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-29

Application Deadline:

2026-10-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director of Conversational Banking will lead a team of developers and architects to build and scale intelligent conversational AI solutions across web and mobile platforms. They are responsible for developing the technology roadmap, managing KPIs, and fostering innovation to drive revenue growth and improve client experience.

Requirements

Candidates must have over 10 years of experience in technology implementation or digital transformation with a strong focus on AI/ML solutions. A minimum of 5 years in a leadership role managing development teams and deep expertise in conversational AI best practices are required.

Skills

Conversational AI
Leadership
Natural Language Processing
AI/ML Solutions
Digital Transformation
Strategic Planning
Stakeholder Management
Chatbots
Voicebots
Virtual Assistants
Intent Recognition
Entity Extraction
Generative AI
SRE Principles
Customer Journey Mapping
Business Acumen

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
Artificial Intelligence
Machine Learning
NLP
LLMs
Generative AI
Chatbots
Voicebots
Virtual Assistants
Digital Transformation
Customer Experience
SRE
Technology Roadmap
Advice Center
Martech
Branch Technology
Intent Recognition
Entity Extraction
AI Agents
Contact Center Operations
Customer Journey Mapping
KPI Management
Application Development
Applications Architecture
Information Technology Management
Commercial Acumen
Enterprise Application Delivery
Multi-modal Platforms
MCP
Strategic Leadership

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