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Added 21 mins ago
C
Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- $100,000 to $115,000 CAD / year
- Full-time
Serve as a strategic financial advisor, translating financial data into operational insights for leaders and executives.
Added 22 mins ago
PB
Senior SEO Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
If you're equally passionate about driving strategic SEO initiatives and building strong senior client relationships, we want to talk to you.
Added 22 mins ago
Electrical and Control Senior Specialist
Lloyds Register
Burlington, ON
Focused on ensuring client satisfaction and generating new opportunities with our clients.
Added 1 hour ago
S
Chargé(e) de projets senior en architecture | Senior Architecture Project Manager
SUMUScollab
Montreal, QC
- Full-time
You turn client needs into tangible projects. As both a project manager and trusted advisor, you take ownership of projects from concept through delivery, ensuring alignment between the…
Added 1 hour ago
IG
Investment Advisor
Infotree Global Solutions
Toronto, ON
- Contract
Portfolio Managers and Introducing Brokers. The Service Delivery team act as a liaison between the client and the various
Added 3 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the…
Added 4 hours ago
NB
Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor in quality control for Capital Markets client due diligence reviews at National Bank of Canada means acting as a subject matter expert in quality control and…
Added 7 hours ago
Commercial Account Manager
Yotpo
Toronto, ON
…Madden. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and driving growth in Yotpo’s revenue with each customer. Your ability to…
Added 11 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
…mentor, resource, and champion in the delivery of high‑quality client care. Working closely with Nurse Educators and interprofessional team leaders, the Clinical Mentor provides rapid,…
Added 11 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
…mentor, resource, and champion in the delivery of high‑quality client care. Working closely with Nurse Educators and interprofessional team leaders, the Clinical Mentor provides rapid,…
Added 11 hours ago
FH
Pharmacy Technician -Abbotsford Regional Hospital and Mission Memorial Hospital
Fraser Health Authority
Abbotsford, BC
- $36.26 CAD / hour
- Full-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 11 hours ago
FH
RN Clinical Mentor - Inpatient Medicine
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Act as a clinical mentor, advisor, and resource to nursing staff, supporting best practices in Inpatient Medicine nursing care.
Added 11 hours ago
FH
Pharmacy Technician - Vancouver General Hospital
Fraser Health Authority
Vancouver, BC
- $36.26 CAD / hour
- Full-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 11 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Delta, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…mentor, resource, and champion in the delivery of high‑quality client care. Working closely with Nurse Educators and interprofessional team leaders, the Clinical Mentor provides rapid,…
Added 12 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 12 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 12 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 13 hours ago
FA
Financial Advisor
Find A Service
Toronto, ON · Greater Toronto Area, Canada
- Other
Support investment professionals to cultivate client relationships
Added 13 hours ago
DE
SYSTEMS ENGINEER
Design Electronics
Niagara Falls, ON
- Full-time
Act as a technical advisor to the sales team, providing support in client meetings and presentations.
Added 13 hours ago
Family Resource Advisor
Bearspaw First Nation
Longview, AB
The Family Resource Advisor is responsible for meeting families requesting basic needs of support, completing brief assessments, and determining what support and resources can be provided.…
Added 13 hours ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
Travel: Willingness to travel as needed for key client meetings, sector conferences and association events.
Added 14 hours ago
FD
Client Service Advisor – Full-time, Permanent – Acton, ON
Fraser Direct
Acton, ON
- Full-time
As a Client Service Advisor, you are a key link between our clients and the teams behind the scenes. You own the day-to-day service for a defined group of clients, build trusted…
Added 14 hours ago
Wealth Advisor
Sonance Wealth Partners
Edmonton, AB
You will manage and grow a portfolio of high-net-worth client relationships, deliver comprehensive financial advice and implement sophisticated investment solutions. Working with a broad…
Added 14 hours ago
Wealth Advisor | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
Prepare for client meetings, explain recommendations clearly and follow through on agreed actions.
Added 14 hours ago
Associate Portfolio Manager | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
…would contribute to research, portfolio analysis, reporting and advisor support while building your investment knowledge and judgment. The role does not assume independent discretionary…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-12

Application Deadline:

2026-10-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Lead department managers and oversee complex operations, quality, controls, risk mitigation, and regulatory compliance across new accounts and documentation functions. Advise business leaders, improve processes, manage budgets and staffing, develop employees, and maintain relationships with clients, business lines, and vendors.

Requirements

Requires a four-year university degree, at least seven years of securities or banking experience, and at least seven years of managerial experience leading large teams. Candidates must have operations experience with strong risk and control discipline, advanced analytical and issue-resolution skills, and proficiency in Microsoft Office; postgraduate education and securities certifications are preferred.

Skills

Operations Management
Risk Management
Control Management
People Management
Performance Management
Regulatory Compliance
Process Improvement
Analytical Skills
Problem Resolution
Decision-Making
Budget Management
Change Management
Customer Service
Microsoft Office
Securities and Banking

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock Options
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Banking
Securities
New Accounts
Documentation
Operations
Risk Management
Controls
Regulatory Compliance
Audit
Process Improvement
Quality Management
Performance Management
Strategic Advisory
Stakeholder Management
Budget Management
Financial Forecasting
Staffing Models
Change Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Canadian Securities Course
PDO Certification
Director and Executive Certification

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