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Added 19 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
…customer service, manages all process and procedures utilizing financial resources and ensures store objectives are…
Added 19 mins ago
PG
Financial Controller
Pangeo Group
Vaughan, ON
- $100,000 to $135,000 CAD / year
- Full-time
Lead internal audit, strengthen the controls that safeguard company assets, and flag financial risks early.
Added 34 mins ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 1 hour ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Maintain high quality control and apply specialized knowledge to anticipate, identify and address issues relevant to the client’s business, financial entries and reports
Added 1 hour ago
AC
Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Maintain high quality control and apply specialized knowledge to anticipate, identify and address issues relevant to the client’s business, financial entries and reports
Added 1 hour ago
MR
Senior Bookkeeper
MoveSmart Rentals
Mississauga, ON
- Full-time
MoveSmart Rentals is hiring an experienced Senior Bookkeeper to maintain complete, accurate, and well-organized financial records across our Canadian operations.
Added 1 hour ago
AC
Co-op Accountant, Assurance and Accounting (May 2027)
ACCA Careers
Orangeville, ON
- Temporary
Make an impact with our Assurance & Accounting team as an Accountant. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business…
Added 1 hour ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
Director, FinOps (Cloud Financial Management)
Added 1 hour ago
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Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
As a Principal Data Architect, FSI, you will own the data architecture on engagements with financial services clients across banking, insurance, capital markets, and wealth management,…
Added 1 hour ago
AC
Senior Tax Manager
Accountor CPA
Calgary, AB
- Full-time
Compilation Engagements & Financial Statements
Added 1 hour ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
Added 1 hour ago
QR
SALES PRICING SUPERVISOR
Quincaillerie Richelieu
Montreal, QC
- Full-time
Continuous growth: With strong financial health, our company continues to expand, creating future opportunities for all.
Added 1 hour ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
Foster accountability, engagement, collaboration, and continuous improvement while achieving quality, customer, productivity, and financial goals.
Added 1 hour ago
PB
Senior Director of Planning and Allocation
Psycho Bunny
QC · Saint-Laurent, QC
- Full-time
Financial Planning & OTB Governance: Own top-down Merchandise Financial Plans (MFP) across all 4 channels, serving as the final authority on Open-To-Buy (OTB) budgets and aligning inventory…
Added 1 hour ago
PR
Program Support Partner, Case Costing
Peterborough Regional Health Centre
Peterborough, ON · ON
- Full-time
…integrity of the Ministry’s case costing system, clinical, financial and departmental information is maintained; will also be responsible for assisting with the quarterly/yearly Ministry…
Added 1 hour ago
PR
Payroll Analyst
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Assists in the year saend financial audit process
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Prospect Analyst
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- Full-time
Your research will help build a comprehensive understanding of prospective donors and partners, including their financial capacity, philanthropic interests, background, relationships and…
Added 1 hour ago
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Calgary, AB
- Full-time
…procurement practices. Oversee the unit’s accounting functions and…
Added 1 hour ago
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Controller
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $90,000 to $100,000 CAD / year
Triple Eight Transport Inc. is seeking an experienced Controller to oversee the company’s financial operations, strengthen financial performance, and support strategic business growth. This…
Added 1 hour ago
TE
Commercial Financial Analyst
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $75,000 to $85,000 CAD / year
Triple Eight Transport Inc. is seeking an experienced and commercially driven Commercial Financial Analyst to strengthen financial visibility, evaluate business performance, and support…
Added 1 hour ago
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Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 1 hour ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…(AR), corporate credit card administration, and CRM-ERP related financial integrations. The role provides financial leadership and operational support through budget development, month-end…
Added 1 hour ago
FO
Managing Director Green Municipal Fund and Climate Programs
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…climate, economic and community outcomes while maintaining strong financial stewardship, governance and risk…
Added 1 hour ago
FO
Workday Adaptive Planning Consultant
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…workforce planning, scenario modelling, management reporting, and financial analytics. The role is responsible for ensuring that the configured solution is accurate, secure, supportable,…
Added 1 hour ago
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Senior Manager, Client and Funding Services - Net Zero Acceleration
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Strong knowledge and experience in the financial and legal aspects of contract negotiation;

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

This date has passed. Check with the employer before applying.

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Job details

Job type: Full-time
Listed closing date: Oct 23, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-12

Application Deadline:

2026-10-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Lead department managers and oversee complex operations, quality, controls, risk mitigation, and regulatory compliance across new accounts and documentation functions. Advise business leaders, improve processes, manage budgets and staffing, develop employees, and maintain relationships with clients, business lines, and vendors.

Requirements

Requires a four-year university degree, at least seven years of securities or banking experience, and at least seven years of managerial experience leading large teams. Candidates must have operations experience with strong risk and control discipline, advanced analytical and issue-resolution skills, and proficiency in Microsoft Office; postgraduate education and securities certifications are preferred.

Skills

Operations Management
Risk Management
Control Management
People Management
Performance Management
Regulatory Compliance
Process Improvement
Analytical Skills
Problem Resolution
Decision-Making
Budget Management
Change Management
Customer Service
Microsoft Office
Securities and Banking

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock Options
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Banking
Securities
New Accounts
Documentation
Operations
Risk Management
Controls
Regulatory Compliance
Audit
Process Improvement
Quality Management
Performance Management
Strategic Advisory
Stakeholder Management
Budget Management
Financial Forecasting
Staffing Models
Change Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Canadian Securities Course
PDO Certification
Director and Executive Certification

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