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Added 13 mins ago
Financial Planner, Scotia Financial Planning - Bridgewater
Scotiabank
Bridgewater, NS
…cultivate meaningful connections, positioning yourself as a trusted advisor. By building strong internal partnerships across the branch network, you ensure seamless access to the full…
Added 29 mins ago
AW
Bilingual Customer Success Associate
Agora Wealth
Toronto, ON
- Full-time
The Agora Operations and Advisor Support Department is responsible for providing a full range of account lifecycle and maintenance activities and support to our clients. As a Bilingual…
Added 1 hour ago
RJ
Mutual Funds Associate - 18 Month Contract
Raymond James
Vancouver, BC
- Full-time
Submit advisor and client demographic information to mutual fund companies;
Added 1 hour ago
R
Client Advisor Intern
RBC
Norfolk, ON
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 1 hour ago
R
Client Advisor
RBC
Ottawa, ON
- Part-time
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 1 hour ago
Financial Planner, Scotia Financial Planning - Terry Fox & Campeau
Scotiabank
Ottawa, ON
…cultivate meaningful connections, positioning yourself as a trusted advisor. By building strong internal partnerships across the branch network, you ensure seamless access to the full…
Added 1 hour ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…managers, analysts, and senior stakeholders as a trusted technical advisor, mentor engineers across teams, facilitate technical discussions, and foster a culture of experimentation,…
Added 1 hour ago
R
Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
RBC
Aurora, ON · Bradford West Gwillimbury, ON · Newmarket, ON · Richmond Hill, ON
- Full-time
Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
Added 1 hour ago
R
Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as…
Added 1 hour ago
SL
Business Development Partner
Sun Life
Moncton, NB
- Full-time
Source candidates for the Sun Life advisor role through community contacts and other sources of referrals, centres of influence.
Added 3 hours ago
AC
Senior Accountant, Assurance and Accounting
ACCA Careers
Peterborough, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 6 hours ago
R
Banking Advisor- EN
RBC
Chandler, QC
- Full-time
Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 6 hours ago
EJ
Canada Registered Branch Associate
Edward Jones
Port Dover, ON
- Full-time
…Organization (CIRO), who create capacity for the Financial Advisor by partnering together to serve existing clients at the direction of the Financial…
Added 10 hours ago
RB
Banking Advisor
Royal Bank of Canada
Chandler, QC
- Full-time
Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 10 hours ago
RB
Client Advisor
Royal Bank of Canada
Stephenville, NL
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 10 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Windsor, ON
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 11 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Manage the time‑sensitive Gifts of Securities (GOS) process in accordance with CCS Gift Acceptance Policy, ensuring accuracy and compliance.
Added 14 hours ago
RB
Banking Advisor
Royal Bank of Canada
Hanover, ON
- Full-time
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 14 hours ago
RB
Client Advisor
Royal Bank of Canada
Foremost, AB
- Part-time
Client Advisor Intern – Job ID Code 2251 | Client Advisor – Job ID Code 2252
Added 14 hours ago
RB
Financial Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 15 hours ago
A
Financial Advisor Wealth Advice Centre
ATB
Airdrie, AB · Alexis Whitecourt 232, AB · Andrew, AB · Athabasca, AB · Banff, AB · Barrhead, AB · Beaumont, AB · Beaverlodge, AB · Bonnyville, AB · Bow Island, AB · Boyle, AB · Breton, AB · Brooks, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cardston, AB · Caroline, AB · Carstairs, AB · Castor, AB · Chestermere, AB · Claresholm, AB · Coaldale, AB · Cochrane, AB · Cold Lake, AB · Consort, AB · Coronation, AB · Crossfield, AB · Didsbury, AB · Drayton Valley, AB · Drumheller, AB · Edmonton, AB · Edson, AB · Elk Point, AB · Fairview, AB · Falher, AB · Foremost, AB · Forestburg, AB · Fort Macleod, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Fort Vermilion, AB · Grande Prairie, AB · Granum, AB · Grimshaw, AB · Hanna, AB · High Level, AB · High Prairie, AB · Hinton, AB · Hythe, AB · Innisfail, AB · Jasper, AB · Killam, AB · La Crête, AB · Lac la Biche, AB · Lacombe, AB · Lamont, AB · Leduc, AB · Lethbridge, AB · Linden, AB · Magrath, AB · Manning, AB · Mayerthorpe, AB · Medicine Hat, AB · Milk River, AB · Nanton, AB · Okotoks, AB · Olds, AB · Onoway, AB · Oyen, AB · Peace River, AB · Picture Butte, AB · Pincher Creek, AB · Ponoka, AB · Provost, AB · Raymond, AB · Red Deer, AB · Redwater, AB · Rimbey, AB · Rocky Mountain House, AB · Rycroft, AB · Sherwood Park, AB · Slave Lake, AB · Smoky Lake, AB · Spirit River, AB · Spruce Grove, AB · St. Albert, AB · St. Paul, AB · Stettler, AB · Stony Plain, AB · Strathmore, AB · Sundre, AB · Sylvan Lake, AB · Taber, AB · Thorsby, AB · Three Hills, AB · Tofield, AB · Trochu, AB · Two Hills, AB · Valleyview, AB · Vegreville, AB · Vermilion, AB · Viking, AB · Vulcan, AB · Wainwright, AB · Westlock, AB · Wetaskiwin, AB · Wildwood, AB · AB · Lloydminster, SK · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
As ATB Wealth’s next Financial Advisor in our Wealth Advice Centre, you will be responsible for supporting new and existing clients through a variety of digital channels. For example,…
Added 16 hours ago
RB
Financial Advisor
Royal Bank of Canada
Wellington North, ON
- Full-time
Canada (excluding Quebec) - Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…
Added 16 hours ago
RB
Banking Advisor
Royal Bank of Canada
Whitecourt, AB
- Full-time
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 16 hours ago
R
Banking Advisor
RBC
Hanover, ON
- Full-time
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Added 16 hours ago
IW
District Vice-President
IG Wealth Management
Quebec, QC
- Full-time
Thorough knowledge of the securities industry and the stock and bond markets

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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