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Added 8 mins ago
Treasury and Corporate Risk Consultant – Mining/Mineral Processing (15 month contract)
Blue Moon Metals
Toronto, ON
Working with Director of Finance, manage banking relationships, payment controls, financing arrangements, and covenant compliance across jurisdictions.
Added 8 mins ago
TH
Nurse Practitioner - (Full Time) M Stroke Acute I/P
Trillium Health Partners
Mississauga, ON
- Full-time
…providing comprehensive care to stroke patients, from acute management to rehabilitation and follow-up care. This position requires a collaborative approach, working closely with a…
Added 8 mins ago
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Nike -Senior Coach/coach sénior- Eaton De Montreal
Retailors
Montreal, QC
- Full-time
Added 8 mins ago
CD
Early Childhood Assistant (PT Perm - Parkdale)
Child Development Institute
ON
- Part-time
Ensures consistent behaviour guidance and management are being followed, which supports the ELC Behaviour Guidance Policy.
Added 8 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Senior Director, FP&A, the Senior Financial Analyst will play an integral role in supporting financial planning, forecasting, performance management, and strategic…
Added 23 mins ago
VF
Director, Communications
Vancouver Foundation
Remote, Canada
- $130,500 CAD / year
- Contract
- Remote
The Director, Communications provides strategic leadership for communications, marketing, digital engagement, and storytelling, ensuring communications efforts support the Foundation’s…
Added 23 mins ago
H
Director Progam Planning & Support
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Director Program Planning and Support
Added 23 mins ago
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Rail Maintenance Facility Director - Engineering Services
SYSTRA
Toronto, ON
- Full-time
Licensed Professional Engineer (P.Eng.) in good standing with Professional Engineers Ontario (PEO) preferred, with comprehensive knowledge of the Ontario Professional Engineers Act.
Added 23 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Supports the Manager and or Director and the rest of their Supporter Engagement Team in the development of donor and participant fundraising programs, including Run for The Cure, Relay for…
Added 23 mins ago
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General Repair Technician
BGIS
Barrie, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 23 mins ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Provides project management support and leadership within the Division.
Added 23 mins ago
GO
Crown Land Coordinator
Government of Manitoba
Neepawa, MB
- Full-time
The Crown Land Coordinator provides support to the director and branch managers, assistance to other staff relating to policy, encumbrance, condition, and historical chronology reviews. The…
Added 23 mins ago
CL
Donor Relations Coordinator
Community Living Ontario
Toronto, ON
- Full-time
…Responsibilities include donor acquisition, stewardship, relationship management, and maintaining the accuracy and integrity of the donor…
Added 23 mins ago
BC
Human Resources Specialist
British Columbia Schizophrenia Society
Vancouver, BC
- Full-time
…required (2-3 times per year). The position reports to the Director of Operations and Programs for supervision and accountability and works collaboratively with BCSS leadership, managers…
Added 23 mins ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
…2 audits with external auditors and supports vulnerability management, penetration testing, ISO 27001:2022 alignment, and day-to-day security operations, using AI-assisted tools such as…
Added 23 mins ago
A
Director of Business Development
Arvato
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Arvato is hiring a self-motivated and entrepreneurial-minded Director of Business Development to join our growing team! In this role, you will be able to leverage your experience,…
Added 23 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…British Columbia’s commercial real estate, development, property management, and construction industries. They will have strong sales and negotiation skills, a sound understanding of…
Added 23 mins ago
MC
Manager, Commercial Activities
MacLachlan College
Oakville, ON
- $82,000 to $95,000 CAD / year
- Full-time
Reporting to the Director, the Manager, Commercial Activities will lead the management and delivery of innovative event, rental and summer program services that will harness the potential…
Added 23 mins ago
NL
Health, Safety & Environment (HSE) Advisor (26:168A)
Northern Lights College
Dawson Creek, BC
- Internship
Under the general direction of the Executive Director of HR & Payroll, the Health, Safety and Environment Advisor is responsible for the development, management and administration of the…
Added 38 mins ago
CL
Director of Operations - Industrial Control Systems
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
The Director of Operations oversees installed systems lifecycle services, systems engineering teams, and our Project Management Office (PMO). They ensure the successful completion of…
Added 38 mins ago
HR
Program Service Assistant, Seniors' Care
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Program Director, Seniors' Care
Added 38 mins ago
CS
Part Time Health Care Aide- Weekends, Evening
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 38 mins ago
CS
Part Time Health Care Aide- Weekends, Evening
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 38 mins ago
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Senior Director, People Risk Governance, Policy and Practice Lead
RBC
Toronto, ON
- Full-time
Subject-matter expertise and knowledge of operational risk and enterprise risk frameworks, with a minimum of 10 years prior work experience in risk management, an oversight function and/or…
Added 38 mins ago
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Senior Director, Operations
RBC
Toronto, ON
- Full-time
As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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