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Added 5 mins ago
EP
Accounting Manager
Elby Professional Recruitment
Kitchener, ON
- $90,000 to $110,000 CAD / year
- Contract
…technology transformation project, gaining valuable exposure to process improvements and strategic financial…
Added 5 mins ago
TP
Coordinator, Fundraising Granting
The Princess Margaret Cancer Foundation
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…and hospital stakeholders, helping to open and close funds, process grant commitments, maintain data integrity, monitor progress, and support donor reporting and stewardship…
Added 5 mins ago
CF
Director of finance
Calgary French & International School
Calgary, AB
- Full-time
…strong leadership, responsible stewardship, and a commitment to excellence. As we experience significant enrolment growth and campus expansion, we are seeking a strategic, forward-thinking…
Added 5 mins ago
HP
Building Operator
HighView Partners
Vancouver, BC · Greater Vancouver Metropolitan Area
- $70,000 to $85,000 CAD / year
- Full-time
…portfolio of commercial properties with a focus on operational excellence, proactive maintenance, and tenant satisfaction. As the business continues to expand its operations across the…
Added 5 mins ago
BE
Human Resources Coordinator
BC Energy Regulator
Fort St. John, BC
- Full-time
Executive Director, Human Resources & Labour Relations / Executive Director, Executive Director, Workplace & Employee Experience
Added 5 mins ago
BE
Manager, Application Development
BC Energy Regulator
Fort St. John, BC
- Full-time
Executive Director, Information & Digital Services
Added 5 mins ago
Clinical Research Nurse, College of Medicine
University of Saskatchewan
Saskatoon, SK
Nature of Work: The CRN reports to the Director of Research and is accountable to the Principal Investigator (PI). The position is responsible for coordinating clinical studies within the…
Added 5 mins ago
TF
Curriculum and Program Quality Lead/Manager
The Foray Group
Markham, ON
- Full-time
…reinforcing a culture of reflective practice, compliance, and excellence in early…
Added 20 mins ago
LC
Fashion Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the following Fashion Design…
Added 20 mins ago
LC
Interior Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Interior Design programs:
Added 20 mins ago
LC
Graphic Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Graphic Design programs:
Added 21 mins ago
C
Nurse Educator
Chartwell
Sherwood Park, AB
- Full-time
…expertise will help ensure that resident care is delivered with excellence while fostering a culture of learning, collaboration, and continuous quality…
Added 34 mins ago
IG
Managing Director
Interroll Group
ON · Ontario, Canada
- Full-time
…coaches, and develops the sales team, while ensuring operational excellence, compliance, and continuous improvement in line with company goals and global…
Added 34 mins ago
M
Director, Strategic Partnerships
Maropost
Toronto, ON
- Full-time
…success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to…
Added 35 mins ago
M
Partnerships Specialist
Maropost
Toronto, ON
- Full-time
…success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to…
Added 35 mins ago
DU
Community Legal Worker (Eviction Prevention)
Dalhousie University
Halifax, NS
- Full-time
…purpose-driven community, that celebrated 200 years of academic excellence in…
Added 35 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Models behaviour that is aligned with the values (Integrity, Compassion, Accountability, Respect and Excellence) of Stevenson Memorial Hospital.
Added 35 mins ago
VC
Manager Home and Community Care (RN) - Temporary, Full-time
VON Canada (Ontario)
Brantford, ON
- $41.87 to $45.39 CAD / hour
- Full-time
- Temporary
Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
Added 50 mins ago
HH
Patient Flow Navigator
Halton Healthcare
Oakville, ON
- Part-time
…organization, we are committed to being an innovative center of excellence in community hospital…
Added 1 hour ago
C
Temporary Cashier
Coach
Mirabel, QC
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
CW
Workplace Consultant
CTI Working Environments Inc.
Mississauga, ON
- Full-time
…award, reflecting strength in customer experience, operational excellence, and overall market…
Added 1 hour ago
C
Communications Specialist, Champlain Maternal Newborn Regional Program (CMNRP) - Temporary Full-Time (1.0) (until December 2027)
CHEO
Ottawa, ON
- Full-time
…and newborn health services in Eastern Ontario. The Regional Director leads a dynamic professional team whose mission is to enable excellence in perinatal and newborn care. CMNRP…
Added 1 hour ago
LH
Regional Director - Alberta
Lifemark Health Group
Calgary, AB
- Full-time
We’re looking for a dynamic, purpose-driven Regional Director to lead operations across Calgary and surrounding. In this role, you’ll inspire and empower Clinic Directors, create…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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