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Added 12 mins ago
OH
Manager, Payroll
Ontario Health atHome
ON · Ontario, Canada
- $101,626 to $121,346 CAD / year
- Full-time
…administrative functions for payroll systems. Reporting to the Director, Payroll, the Manager, Payroll collects and analyzes fiscal data and performs financial modeling including analysis…
Added 12 mins ago
EE
Senior Accountant
Element Event Solutions
ON · Ontario, Canada
- Full-time
Element Event Solutions, is Canada’s premier provider of tent and event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners,…
Added 12 mins ago
T
Director, Wealth Strategy & Research - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 12 mins ago
C
Director Consulting Services – Insurance
CGI
Toronto, ON
- Full-time
CGI is seeking a Director Consulting Services – Life Insurance to lead strategic growth, client engagement, and consulting delivery within the Canadian life insurance sector. Reporting to…
Added 12 mins ago
T
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
Reporting to the Director, Product, Platform and Proposition, Tangerine, Business, the role will work closely with the Managing Director, Tangerine Business, and cross-functional partners…
Added 13 mins ago
IP
Project Coordinator (Major Projects)
Iconic Power Systems Inc.
Mississauga, ON
- Full-time
Iconic Power Systems is a leading provider of power infrastructure solutions across Canada, specializing in high-voltage transmission, distribution, renewable energy, and substation…
Added 13 mins ago
QM
Avocat(e) en litige civil et commercial / Civil & Commercial Litigation Lawyer
Quantum Management Services Ltd.
Montreal, QC
- Full-time
Added 13 mins ago
SR
Program Director
STRIVE Recruitment Inc.
Vancouver, BC
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology.…
Added 13 mins ago
ED
Directeur, Développement corporatif / Director, Corporate Development
Estruxture Data Centers
Montreal, QC
- Full-time
…confiance de près de 850 entreprises clientes, nous proposons des solutions de colocation, de connectivité et de sécurité hautement…
Added 28 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Deliver cutting edge solutions to our customers.
Added 42 mins ago
VF
Director, Communications
Vancouver Foundation
Remote, Canada
- $130,500 CAD / year
- Contract
- Remote
The Director, Communications provides strategic leadership for communications, marketing, digital engagement, and storytelling, ensuring communications efforts support the Foundation’s…
Added 42 mins ago
S
Rail Maintenance Facility Director - Engineering Services
SYSTRA
Toronto, ON
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 42 mins ago
B
General Repair Technician
BGIS
Barrie, ON
- Full-time
Added 42 mins ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Prepares, organizes and presents business cases, proposals, solutions and budgets or similar formal documents and statements to various audiences, including stakeholders, clients and the…
Added 43 mins ago
A
Director of Business Development
Arvato
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Arvato is hiring a self-motivated and entrepreneurial-minded Director of Business Development to join our growing team! In this role, you will be able to leverage your experience,…
Added 57 mins ago
CL
Director of Operations - Industrial Control Systems
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
Reporting to the VP – Systems & Solutions, the Director of Operations leads the service and engineering activities related to industrial control and automation systems, including Emerson…
Added 58 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 58 mins ago
ZS
Transformation Director / Infrastructure project manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 58 mins ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
Global Director, Internal Audit, you will contribute to developing a dynamic, risk-based internal audit plan,
Added 1 hour ago
CU
Vice President, Property Management
Canadian Urban Limited
AB · Edmonton, AB
- Full-time
Added 1 hour ago
KH
Applied AI Evaluation & Product Researcher (Contract)
Kids Help Phone
Toronto, ON
- $95,000 to $110,000 CAD / year
- Contract
…trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity…
Added 1 hour ago
Head Flight Operations and Crew Training
IATA
Montreal, QC
Reporting to the Director of Flight and Technical Operations, you will provide global leadership for IATA's flight operations, licensed personnel training, competency development,…
Added 1 hour ago
IC
Trade Compliance Manager
IDEX Corporation
Ottawa, ON
- Full-time
…application know-how, we enable high performance, precision solutions that scale with quality – from early prototypes to full production. The segment generates approximately $1.49B in…
Added 1 hour ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
…modern facilities, we deliver high-quality, customer-focused solutions to partners around the…
Added 1 hour ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
Reporting to the Director, Product, Platform and Proposition, Tangerine, Business, the role will work closely with the Managing Director, Tangerine Business, and cross-functional partners…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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