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Added 5 mins ago
AW
Maintenance Manager
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Director Maintenance & Facilities, the Manager, Maintenance reports to the Director, Facilities & Maintenance, and is responsible for the operational management and…
Added 5 mins ago
UO
Indigenous Student Development Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Administration & Operations | School of Kinesiology | Faculty of Education
Added 5 mins ago
Operations Coordinator, Innovation Enablement & Philanthropy (6 Month Contract)
Nicola Wealth
Vancouver, BC
Reporting jointly to the Director, Innovation Enablement and the Executive Director, Philanthropy, the Operations Coordinator provides shared operational, administrative and reporting…
Added 5 mins ago
TE
Manager, Regulated Business Development
TC Energy
Calgary, AB
- Full-time
Reporting to the Director, Canada Gas Business Development, this position is accountable for identifying, developing, and advancing strategic growth opportunities that support the long-term…
Added 5 mins ago
UI
Store excellence manager
UAP Inc.
Montreal, QC
- Full-time
Align priorities with the Network Operations Director for applicability at UAP.
Added 5 mins ago
K
Associate Director, Broadcast Creative Producer
Klick
Toronto, ON
- Full-time
The Associate Director, Creative Production leads the delivery of broadcast, video, and integrated content from early creative development through final asset delivery. Working closely with…
Added 20 mins ago
C
Full Stack Software Developer | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
REPORTS TO: Director, Research Informatics, AI & Technology
Added 20 mins ago
LC
Merchandising Manager, Nature's Treasure
Loblaw Companies Limited
Hamilton, ON
- Full-time
…support to the Senior Merchandising Manager, Nature’s Treasure, Director of Merchandising and Franchisees to develop and maintain merchandising strategies to meet organizational objectives.…
Added 20 mins ago
K
Associate Director, Broadcast Creative Producer
Klick
Toronto, ON
- Full-time
The Associate Director, Creative Production leads the delivery of broadcast, video, and integrated content from early creative development through final asset delivery. Working closely with…
Added 20 mins ago
MB
Construction Project Manager
MBI Brands
Markham, ON
- Full-time
Reports To: Senior Director, Design & Construction
Added 20 mins ago
AH
Accountant
Axxel HR
Montreal, QC · Greater Montreal Metropolitan Area
- $60,000 to $70,000 CAD / year
- Full-time
The Accountant supports the organization's financial operations through a range of accounting and administrative tasks. This role is responsible for maintaining accurate financial records,…
Added 35 mins ago
Senior Manager, Lifecycle Marketing
Toast
Canada
…retention, expansion and cross-sell growth. Reporting to the Director, Lifecycle Marketing, this leader will turn lifecycle strategy into live, automated customer journeys and own their…
Added 35 mins ago
BC
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini Construction Inc.
Montreal, QC
- Full-time
…Gestionnaire, Comptabilité en Gestion Immobilière pour diriger les opérations comptables quotidiennes de son portefeuille en croissance, composé d'actifs détenus en propriété exclusive, en…
Added 35 mins ago
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Manager Primary Health Care Northeast 3
HealthCareersInSask.ca
Shellbrook, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Primary Health Care, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 35 mins ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Coordinate and/or support the completion of special reviews and assignments as requested by the CRO and/or Director, Fraud Operations
Added 35 mins ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Added 35 mins ago
B
Director, Health and Safety
B2GOLD
Vancouver, BC
- $245,000 to $300,000 CAD / year
Reporting to the Senior Vice President, Operations & Chief Operating Officer, this position oversees B2Gold’s corporate occupational health and safety function, as well as providing…
Added 35 mins ago
GardaWorld - Tech Support - 43860$/year + benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
Our mission is simple: to make the world safer by protecting people, assets, and our clients' operations around the globe.
Added 35 mins ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Pipeline, Pacific Link. In this position, you will play a key role…
Added 35 mins ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Facilities, Pacific Link. In this position, you will play a key…
Added 50 mins ago
AS
Director of Retail Operations
Adrenalin Source For Sports
Calgary, AB
- Full-time
…takes more than great products. It takes strong leaders, smart operations, and a team that makes every customer feel ready for their next…
Added 50 mins ago
CT
Office Manager
Camp Tamarack GP
Grande Prairie, AB
- Contract
Prepare monthly registration and rental reports, including participation, booking trends and outreach results, for the Executive Director.
Added 50 mins ago
UI
Store excellence manager
UAP Inc.
Montreal, QC
- Full-time
Align priorities with the Network Operations Director for applicability at UAP.
Added 50 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
…innovative, health-conscious formulations, every aspect of our operations receives the care and attention they deserve. A small but mighty team, join us as we look to aggressively scale our…
Added 50 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Director, Performance Excellence & Information Services

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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