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Added 4 mins ago
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Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
…transportation and logistics. Reporting functionally to the Director, Supply Chain and operationally to the Project Manager, the role provides functional and technical leadership and…
Added 19 mins ago
NS
Senior Director - Cancer Care Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Senior Director for the Nova Scotia Health Cancer Care Program provides leadership for clinical, administrative, operational, business development, and HHR relationship activities in…
Added 19 mins ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 19 mins ago
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Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
Added 49 mins ago
IH
Administrative Assistant | Nursing Administration
Interior Health Authority
Salmon Arm, BC
- Full-time
…provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital…
Added 49 mins ago
CR
Research Scientist - Immunogenicity
Charles River Laboratories
Montreal, QC
- Full-time
Notify the Principal Scientist and/or the Scientific Director of scientific or technical problems as soon as they become apparent.
Added 1 hour ago
GO
Wildfire Superintendent - Northern Region
Government of Manitoba
Thompson, MB
- Full-time
Reporting to the Executive Director of the Wildfire Service, the Wildfire Superintendent- Northern Region provides leadership and oversight in the development, coordination, and evaluation…
Added 1 hour ago
Senior Water Control Systems Planning Engineer
Department of Transportation and Infrastructure
Winnipeg, MB
Reporting to the Executive Director of HFWM, this senior Water Control Systems Planning Engineering position undertakes and manages water management planning, hydraulic engineering…
Added 1 hour ago
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Analyst, HR Service Center, Benefits and Absences
Couche-Tard
Laval, QC
- Contract
Reporting to the Director of Benefits, you will provide analytical and technical support to the team, with a focus on Excel-based reporting, data validation, reconciliations, process…
Added 1 hour ago
CR
Part Time Health Care Aide- Weekends, Evening
COGIR Real Estate
Calgary, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 1 hour ago
CR
Part Time Health Care Aide- Weekends, Evening
COGIR Real Estate
Calgary, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 1 hour ago
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Director, Global Transaction Tax
Alvarez & Marsal
Toronto, ON
- Full-time
…and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for…
Added 1 hour ago
HI
Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
…of our many strategic initiatives. Working closely with the Director, Operations and the entire operations team, this individual will work with Canadian EB leadership on a diverse range of…
Added 1 hour ago
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Senior Project Manager
Atimi
Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
The successful candidate will initially join as a Senior Project Manager, with promotion to Director of Project Management upon demonstrating the leadership and performance required to lead…
Added 1 hour ago
BC
Senior Investigator
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
Reporting to the Director, Intake and Investigations (I&I), the Senior Investigator (SI) provides formal day-to-day people management and operational oversight for an assigned investigation…
Added 1 hour ago
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Sous Chef
Dexterra
Mississauga, ON
- $21 to $24 CAD / hour
- Full-time
…the company’s promotional themes and the Healthwise Choices©…
Added 1 hour ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
Pinchin is seeking a Director to lead our Building Science & Resiliency teams across British Columbia, including Property Condition Assessment, Building Envelope, Structural Engineering,…
Added 1 hour ago
JS
Retail Operations & Planning
Jaybird Studios
Vancouver, BC
- Part-time
This role will focus on keeping our retail program running smoothly, with primary responsibility for inventory planning, product and vendor coordination, and retail reporting. Working…
Added 1 hour ago
FH
Maintenance Person II
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Reporting to the Director, Engineering, responsibilities and essential job functions include but are not limited to the following:
Added 1 hour ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
The candidate will report to our Managing Director, IT and work on a hybrid schedule, with the expectation of being in-office two days per week. We pride ourselves on having a team that is…
Added 1 hour ago
A&
Director, Global Transaction Tax
Alvarez & Marsal
Calgary, AB
- Full-time
…and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for…
Added 1 hour ago
CG
Sustaining Capital Project Manager
Centerra Gold Inc.
Toronto, ON
- Full-time
Reporting to the Project Director, the role is responsible for leading and managing various miscellaneous projects on the Goldfield Project site, which will ensure the LOM is extended. The…
Added 1 hour ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
…appropriate measures and metrics to evaluate the success of assigned program areas and provide regular reporting as…
Added 1 hour ago
FH
Leader, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Provide leadership to coordinators and program clerks within the portfolio and overall management functions of the staffing services
Added 1 hour ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
This Director will combine strong business development capabilities with deep expertise in Technology Strategy, ERP Strategy, IT Architecture, and complex transformation program leadership.…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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