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Added 1 min ago
A
Communications Lead, Guest Services
ARC'TERYX
Vancouver, BC
- Full-time
As the Communications Lead, Guest Services, you will lead the strategy, execution, and continuous evolution of communications across the Guest Services department. You will ensure Guest…
Added 1 min ago
Customer Service Specialist - Permitting
The City of Red Deer
Red Deer, AB
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with…
Added 1 min ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity…
Added 1 min ago
Senior Tax Staff- Transfer Pricing - Toronto
EY
Toronto, ON
Lead defined workstreams within transfer pricing engagements, from scoping and information gathering through analysis, documentation and delivery.
Added 1 min ago
JI
Senior Mechanical Quality Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…applicants must meet requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations…
Added 1 min ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 15 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Acton, ON
- Part-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 15 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
London, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 15 mins ago
H
Director Progam Planning & Support
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Director Program Planning and Support
Added 15 mins ago
Project Manager
City of Edmonton
AB
Lead the definition of Business Partner requirements into a functional program for specific projects and determine the type and character of design required
Added 15 mins ago
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Rail Maintenance Facility Director - Engineering Services
SYSTRA
Toronto, ON
- Full-time
This role is associated with the Delivery Partners on Go Expansion program
Added 15 mins ago
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Engineering Manager
SYSTRA
Toronto, ON
- Full-time
Reporting to the Corridor Delivery Lead, the Engineering Manager will lead on engineering deliverables on one, or more, Rail Corridors on the GO Expansion Program, to ensure the best…
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W
(CAN) Front End Checkout Team Associate
Walmart
Cornwall, ON
- Part-time
2.Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Added 15 mins ago
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General Repair Technician
BGIS
Barrie, ON
- Full-time
In partnership with the BGIS CMMS Team, Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that…
Added 15 mins ago
B
Property Manager
BGIS
Regina, SK
- Full-time
Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness
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POLICY DEVELOPMENT OFFICER SDFA
City of Toronto
Toronto, ON
Serves as the lead relationship-holder between the City and construction trade unions, building councils, and their employer affiliates - convening regular dialogue, resolving issues, and…
Added 15 mins ago
S
Operations Lead - Full Time
Sephora
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 15 mins ago
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis
Toronto, ON
Support/lead the development of local /regional sourcing strategies for the Category managed, using detailed analysis of historical & current spend data, combined with sourcing and research…
Added 15 mins ago
SC
Department Purchasing and Contract Administrator
Strathcona County
Sherwood Park, AB
- Full-time
Take a lead role in under threshold procurement process from initiation to completion, which includes: preparing RFx documents and sending them to potential respondents, managing the…
Added 15 mins ago
GTM Engineer
Poka EN
Montreal, QC · Quebec, QC
…lifecycle: account research, signal monitoring, prospecting, lead follow-up, call preparation, deal intelligence, forecasting support, proposals, and renewal and expansion…
Added 15 mins ago
Internal Communication Systems Team Lead
L3Harris Technologies
Ottawa, ON
Job Title: Internal Communication Systems Team Lead
Added 15 mins ago
Lead - Systems Engineering
L3Harris Technologies
ON · Waterdown, ON
…ensure design consistency, traceability and compliance with program and industry…
Added 15 mins ago
DC
Team Manager
Dillon Consulting Limited
Chatham-Kent, ON · Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Windsor, ON · North York, ON · Chatham, ON
- Full-time
Leadership Acumen: Proven ability to lead and motivate a team of professionals.
Added 15 mins ago
VC
Ophthalmic Photographer
Vancouver Coastal Health
Vancouver, BC
- $34.81 CAD / hour
- Full-time
Graduation from a recognized program in ophthalmic technology, plus two year's recent, related experience or an equivalent combination of education, training and experience.
Added 15 mins ago
IF
Associate Director, Organic Growth, Content & Social Media
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
To achieve this objective, they lead the SEO/GEO, Social Media and Content teams and drive their transformation into a content creation centre of excellence capable of producing, optimizing…

RBC

Director, New Accounts and Documentation

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

Operations experience with risk and control discipline
4-year degree from an accredited university
7+ years of securities or banking experience
7+ years demonstrated and sound managerial experience leading and managing large teams
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

Post-graduate degree
Securities or Financial Services Industry regulatory and audit experience
Canadian Securities Course or Retail Securities Certification
PDO or Director and Executive Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director oversees operations, quality standards, and regulatory compliance while setting strategic direction for the department. They manage budgets, lead performance initiatives, and act as a senior liaison between operations and business leadership.

Requirements

Candidates must have at least 7 years of experience in securities or banking and a 4-year university degree. Strong managerial experience leading large teams and proficiency in MS Office are required.

Skills

Operations management
Risk management
Control discipline
Strategic planning
Performance management
Regulatory compliance
Process improvement
Budget management
Financial forecasting
Change management
Analytical skills
Problem identification
Leadership
Banking operations

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Risk Mitigation
Regulatory Compliance
Strategic Advisory
Performance Management
Budgeting
Financial Forecasting
Change Management
Securities
Banking
MS Office
Canadian Securities Course
PDO
Director Certification
Executive Certification
Process Improvement
Stakeholder Management
Quality Assurance

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