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Added 13 mins ago
RB
Client Advisor
Royal Bank of Canada
Prince Albert, SK
- Part-time
· Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
Added 13 mins ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital…
Added 13 mins ago
RB
Financial Advisor
Royal Bank of Canada
St. John's, NL
- Full-time
Added 13 mins ago
VC
Rehabilitation Assistant (Occupational Therapy/Physiotherapy)
Vancouver Coastal Health
Vancouver, BC
- $31.17 to $32.85 CAD / hour
- Temporary
…Health Centre. Apply today to speak to a Talent Acquisition…
Added 13 mins ago
T
Everyday Banking Representative
TEKsystems
Vancouver, BC
- $24 to $25 CAD / hour
- Contract
Personal flexibility to work shift work, including weekends.
Added 13 mins ago
IF
Business Development Coordinator - ON
iA Financial Group
Toronto, ON
- Full-time
A key member of the National Business Development Coordinator Team, you will work closely with the Ontario Distribution Team, to provide exceptional Advisor experience to the Advisors.
Added 13 mins ago
IF
Distribution Support Specialist
iA Financial Group
Calgary, AB
- Full-time
…consultants, while helping improve responsiveness and the overall advisor…
Added 13 mins ago
HG
H&M Sales Advisor - [Location]
H&M Group
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 28 mins ago
R
Financial Advisor
RBC
St. John's, NL
- Full-time
Added 28 mins ago
R
Financial Advisor
RBC
Burnaby, BC
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 28 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital…
Added 28 mins ago
SE
Bilingual Emergency Management Advisor
Suncor Energy
Oakville, ON · Montreal, QC
- Full-time
Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
Added 28 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 28 mins ago
C
IT Project Senior Technical Lead
Citi
Mississauga, ON
- Full-time
…challenges, and deliver strategic solutions. Serves as a trusted advisor, providing authoritative guidance on program execution, risk management, governance, and operational…
Added 28 mins ago
FN
Strategic Communications and Policy Advisor
First Nation School Board
Whitehorse, YT
- Full-time
The Strategic Communications and Policy Advisor supports the work of the First Nation School Board (FNSB) by providing strategic communications, policy advisory, research, and issues…
Added 28 mins ago
O
Mid-Market Solution Sales Executive
OpenText
Waterloo, ON
- Full-time
Consultative Client Engagement: Act as a trusted advisor by providing insights, recommendations, and industry expertise to help clients achieve their goals.
Added 43 mins ago
UX Designer
Spiria
Toronto, ON · Montreal, QC · Gatineau, QC
Act as an advisor to clients, recommending the best design solutions;
Added 43 mins ago
A-
Travel Product & Sales Digital Specialist
AMA - Alberta Motor Association
Edmonton, AB
- Full-time
Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
Added 43 mins ago
M
Manager, Affinity Advisor Marketing
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…Manulife Insurance Marketing team in support of the Affinity Advisor channel. We're building deeper relationships with advisors, and distribution partners through data-driven marketing,…
Added 58 mins ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
…programs and benefits that support team members’ financial, personal and professional…
Added 58 mins ago
Customer Care Advisor - Investments - Client Experience Centre, Ottawa - Dec 2026
Scotiabank
Ottawa, ON
As a Customer Care Advisor - Investments, you will be the voice of Scotiabank, delivering exceptional service to clients across Canada. You will support customers with investment and…
Added 1 hour ago
Senior Officer, Vendor Management
CMHC - SCHL
Ottawa, ON
Support towards your personal and professional growth with training, mentorship and more.
Added 1 hour ago
SC
Financial Advisor - Delia
Servus Credit Union
Delia, AB
- Full-time
We are hiring for a full-time Financial Advisor in our Delia branch!
Added 1 hour ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 1 hour ago
Senior Administrative Assistant
Richardson Wealth Ltd
Toronto, ON
As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are…

RBC

Director, Strategy

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

What is the Opportunity?

This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital tools and applications used by Canadian Banking advisors.

Primary Focus

Drive horizontal strategy across all CRM and Branch Platforms to ensure integrated and consistent advisor experiences
Work across LOBs, including Personal Bank, Commercial and Private Banking on defining strategic vision and transformational roadmap for next generation of use cases and capabilities
Establishing the rigor for the ongoing management and evolution of the platform and realization of business benefits.
Identify, assess, and proactively mitigate risks, developing contingency plans and ensure effective risk management across the portfolio.
Manage budgets and financial planning in collaboration with finance and business management teams.
Track approved funding spend, forecast future needs, and ensure cost efficiency across the delivery portfolio.
Define and track product OKRs and KPIs, and drive the team to achieve them
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Staying up to date with the FSC products roadmap
Advocate on behalf of the advisor community in the development of enterprise tools further contributing to Advisor efficiency and experience
Driving collaboration with key internal functional partners
Responsible for strategic alignment across major, Big Rock/large initiatives and digitization with Client360 Platform.
Ensure technology roadmaps align with advisor needs, RBC strategic direction and enable engagement across preferred channels
Establish and maintain strategic governance and reporting across platforms, driving alignment between business objectives and technology delivery

Secondary Focus

Collaborate with AI team partners to integrate Actionable insights into the Advisor’s path into Client360 (and other Advisor platforms) for enabling pre-dive, post-dive and in the moment efficiencies and effectiveness

Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents, enterprise agents, and native/internal agents to AI-enable advisors through integration to the existing suite of technologies used by advisors
Act as Integrator to Client360 / Advisor Platform for agentic workflows - owning use case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage metrics

What Will You Do?

Establish and maintain strategic direction across CRM and Branch Platforms, ensuring consistency and alignment with advisor needs
Advocate on behalf of the advisor community in enterprise tool development and provide ongoing feedback loops
Develop business-centric programs and reporting that enhance daily advisor operations
Identify stakeholder needs, negotiate priorities across competing interests, and collaborate with developers/partners to implement requirements effectively
Keep business and technology stakeholders apprised of roadmap status and gather feedback
Deploy processes and technologies that safeguard Advisors and Clients (compliance and regulatory requirements)
Conduct advisor research and act as the voice of the Advisor community in platform development
Negotiate and prioritize enhancements to mitigate technical and financial risk
Partner with Technology, Procurement, and third-party vendors to execute strategic initiatives

What Do You Need to Succeed?

Must Have:

Deep Expertise in Salesforce Financial Services Cloud (FSC) Capabilities:

Demonstrates comprehensive knowledge of Salesforce FSC platform architecture, features, and capabilities (e.g., financial account management, financial deals, wealth management, customer data platforms). The ideal candidate should have hands-on experience leveraging FSC to drive business outcomes, understand current and emerging FSC capabilities, and possess the ability to assess how these capabilities can inform and accelerate the evolution of Client360. This includes staying current with Salesforce product roadmaps and identifying opportunities to integrate new FSC innovations into Client360's strategic direction.

Business Strategy & Bridge from Strategy to Implementation

Exhibits strong strategic thinking combined with pragmatic execution capabilities. The candidate must be able to develop comprehensive business strategies aligned with organizational objectives while maintaining a keen understanding of implementation realities. This includes translating strategic visions into actionable roadmaps, managing stakeholder expectations, prioritizing initiatives based on business impact and resource constraints, and ensuring accountability for delivery. Experience in leading cross-functional teams to execute complex transformation programs is essential.

Expert-Level Understanding of Client360 – Depth of Implemented Capabilities

Possesses deep, hands-on knowledge of Client360's current functionality, architecture, and implementations across diverse user groups and business units. The candidate should understand how different user personas leverage Client360, identify capability gaps, recognize overlaps, and articulate both strengths and limitations. This expertise enables informed decision-making about platform enhancements, feature prioritization, and strategic investments. The ability to draw on real-world implementation examples to validate strategy is critical.

Exceptional Executive Communication & Presentation Skills

Capable of distilling complex technical and strategic concepts into compelling, clear narratives for C-suite and board-level audiences. The ideal candidate can prepare polished executive presentations, develop strategic briefs, and communicate across diverse stakeholder groups with varying levels of technical sophistication. This includes strong data storytelling, ability to frame business cases persuasively, and the confidence to present recommendations with conviction while remaining open to feedback.

10+ years of progressive business experience (preferably in financial services or relevant line of business)
4+ years as a Product Manager or field experience within Regional Banking
Undergraduate degree in Business or related field

Nice-to-Have:

User Experience and Advisor research expertise
People management experience
Post-graduate degree in Business or MBA

What's In It For You?

Comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and mentoring
Ability to drive meaningful, lasting impact across advisor and client experiences
Dynamic, collaborative, progressive, and high-performing team environment
World-class training program in financial services
Opportunities to lead challenging, innovative initiatives

Job Skills

Commercial Acumen, Competitive Markets, Decision Making, Financial Planning and Analysis (FP&A), Financial Risk Management (FRM), Global Perspective, Long Term Planning, Managerial Courage, Risk Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-21

Application Deadline:

2026-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director of Strategy will drive the horizontal strategy across CRM and branch platforms to optimize advisor experiences and digital tool delivery. They are responsible for managing strategic roadmaps, budgets, and cross-functional collaboration to ensure alignment with business objectives and technology delivery.

Requirements

Candidates must have over 10 years of progressive business experience, including deep expertise in Salesforce Financial Services Cloud and Client360. A bachelor's degree in business or a related field is required, along with exceptional executive communication skills and experience leading complex transformation programs.

Skills

Salesforce Financial Services Cloud
Business strategy
Product management
Strategic planning
Stakeholder management
Financial services
Digital transformation
Risk management
Budgeting
Data storytelling
Executive communication
Client360
Platform governance
Roadmap development
Cross-functional leadership
AI integration

Benefits

Bonuses
Flexible benefits
Competitive compensation
Coaching and mentoring
Training program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Financial Services Cloud
Client360
Strategy
CRM
Branch Platforms
Digital Transformation
Product Management
Financial Services
Risk Management
Budgeting
OKRs
KPIs
AI
Stakeholder Management
Governance
Roadmap
Executive Communication
Business Strategy
Wealth Management
Customer Data Platforms
Actionable Insights
Agentic Workflows
Financial Planning
Procurement
Compliance
Regulatory Requirements
Advisor Research
Transformation Programs
Data Storytelling
Strategic Alignment

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