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Added 5 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…opportunities including guest speakers and presentations on current research happening right at the hospital - keeping you connected to the latest advances in pediatric care while making a…
Added 6 hours ago
TH
Project Manager
The Hospital for Sick Children
Toronto, ON
- Full-time
…children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge…
Added 10 hours ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 15 hours ago
V
Specialist, Procurement & Supply Chain Process Governance, Risk and Controls
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 15 hours ago
TM
Water Management Lead
Talamore Mining
Whitehorse, YT
- Full-time
Lead and direct environment, engineering, permitting, and operations team members and consultants who are developing the overall site water balance. Drive accountability based on data…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Vancouver, BC
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Halifax, NS
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
Calgary, AB
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 16 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
You'll own the overall affiliate growth strategy, program profitability, creator acquisition, incentive structures, and expansion into new channels. You'll lead our affiliate operations…
Added 16 hours ago
CC
Data Engineer
Canadian Cancer Society
St. John's, NL
- Full-time
Join an exceptional team of Digital Strategy & Technology professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital…
Added 17 hours ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
Reporting to the Portfolio Manager, the Leasing Agent / Assistant Resident Manager carries out the administration and execution of day-to-day leasing, resident relations, and on-site…
Added 17 hours ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Clinical Trial Systems Services, the Clinical Trial Systems Lead is a key member of a Provincial OnCore Support Team (POST) within the Calgary Centre for Clinical…
Added 18 hours ago
CA
Development Manager
Canucks Autism Network
Vancouver, BC
- Full-time
…donors, opening doors through existing CAN networks and prospect research, making direct asks, and mobilizing community leaders and champions to support CAN. This role offers a unique…
Added 18 hours ago
UO
Supply Chain Analyst, Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, the Supply Chain Analyst contributes to sourcing activities, procurement operations, and performance reporting by applying analytical thinking, supporting…
Added 18 hours ago
UO
Contracts Specialist, Procurement Services
University of Calgary
Calgary, AB
- Contract
Procurement Services within AVP Strategy Enterprise Communications is currently seeking a Full-time Limited Term Contracts Specialist for approximately 12 months.
Added 18 hours ago
B
Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a Digital Product Manager to help shape and deliver digital experiences for our Digital Retail Investments team, from discovery and roadmap development through release,…
Added 18 hours ago
Area Occupational Health and Safety Coordinator
Government of Alberta
Peace River, AB
Alberta Wildfire inspires public confidence in wildfire and forest management, sustaining operations and preventative practices, and leading collaboration that enables safe and resilient…
Added 18 hours ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Drive horizontal strategy across all CRM and Branch Platforms to ensure integrated and consistent advisor experiences
Added 18 hours ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…assist clients in optimising control activities, organisational strategy, and policies and procedures. You’ll conduct transaction testing, perform readiness assessments, and leverage…
Added 19 hours ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
Drive horizontal strategy across all CRM and Branch Platforms to ensure integrated and consistent advisor experiences
Added 19 hours ago
UC
Amazon Sales & Marketplace Manager
Upper Canada Soap
Mississauga, ON
- Full-time
In this role, you will own the Amazon business across North America and the UK, with direct accountability for Amazon strategy, sales performance, profitability, and overall channel growth.…
Added 19 hours ago
C
Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
As the Senior Product Manager for International Platform and Globalization at Clio, you will deliver the shared platform features that let every Clio market run on the same product, such as…

RBC

Director, Strategy

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

What is the Opportunity?

This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital tools and applications used by Canadian Banking advisors.

Primary Focus

Drive horizontal strategy across all CRM and Branch Platforms to ensure integrated and consistent advisor experiences
Work across LOBs, including Personal Bank, Commercial and Private Banking on defining strategic vision and transformational roadmap for next generation of use cases and capabilities
Establishing the rigor for the ongoing management and evolution of the platform and realization of business benefits.
Identify, assess, and proactively mitigate risks, developing contingency plans and ensure effective risk management across the portfolio.
Manage budgets and financial planning in collaboration with finance and business management teams.
Track approved funding spend, forecast future needs, and ensure cost efficiency across the delivery portfolio.
Define and track product OKRs and KPIs, and drive the team to achieve them
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Staying up to date with the FSC products roadmap
Advocate on behalf of the advisor community in the development of enterprise tools further contributing to Advisor efficiency and experience
Driving collaboration with key internal functional partners
Responsible for strategic alignment across major, Big Rock/large initiatives and digitization with Client360 Platform.
Ensure technology roadmaps align with advisor needs, RBC strategic direction and enable engagement across preferred channels
Establish and maintain strategic governance and reporting across platforms, driving alignment between business objectives and technology delivery

Secondary Focus

Collaborate with AI team partners to integrate Actionable insights into the Advisor’s path into Client360 (and other Advisor platforms) for enabling pre-dive, post-dive and in the moment efficiencies and effectiveness

Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents, enterprise agents, and native/internal agents to AI-enable advisors through integration to the existing suite of technologies used by advisors
Act as Integrator to Client360 / Advisor Platform for agentic workflows - owning use case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage metrics

What Will You Do?

Establish and maintain strategic direction across CRM and Branch Platforms, ensuring consistency and alignment with advisor needs
Advocate on behalf of the advisor community in enterprise tool development and provide ongoing feedback loops
Develop business-centric programs and reporting that enhance daily advisor operations
Identify stakeholder needs, negotiate priorities across competing interests, and collaborate with developers/partners to implement requirements effectively
Keep business and technology stakeholders apprised of roadmap status and gather feedback
Deploy processes and technologies that safeguard Advisors and Clients (compliance and regulatory requirements)
Conduct advisor research and act as the voice of the Advisor community in platform development
Negotiate and prioritize enhancements to mitigate technical and financial risk
Partner with Technology, Procurement, and third-party vendors to execute strategic initiatives

What Do You Need to Succeed?

Must Have:

Deep Expertise in Salesforce Financial Services Cloud (FSC) Capabilities:

Demonstrates comprehensive knowledge of Salesforce FSC platform architecture, features, and capabilities (e.g., financial account management, financial deals, wealth management, customer data platforms). The ideal candidate should have hands-on experience leveraging FSC to drive business outcomes, understand current and emerging FSC capabilities, and possess the ability to assess how these capabilities can inform and accelerate the evolution of Client360. This includes staying current with Salesforce product roadmaps and identifying opportunities to integrate new FSC innovations into Client360's strategic direction.

Business Strategy & Bridge from Strategy to Implementation

Exhibits strong strategic thinking combined with pragmatic execution capabilities. The candidate must be able to develop comprehensive business strategies aligned with organizational objectives while maintaining a keen understanding of implementation realities. This includes translating strategic visions into actionable roadmaps, managing stakeholder expectations, prioritizing initiatives based on business impact and resource constraints, and ensuring accountability for delivery. Experience in leading cross-functional teams to execute complex transformation programs is essential.

Expert-Level Understanding of Client360 – Depth of Implemented Capabilities

Possesses deep, hands-on knowledge of Client360's current functionality, architecture, and implementations across diverse user groups and business units. The candidate should understand how different user personas leverage Client360, identify capability gaps, recognize overlaps, and articulate both strengths and limitations. This expertise enables informed decision-making about platform enhancements, feature prioritization, and strategic investments. The ability to draw on real-world implementation examples to validate strategy is critical.

Exceptional Executive Communication & Presentation Skills

Capable of distilling complex technical and strategic concepts into compelling, clear narratives for C-suite and board-level audiences. The ideal candidate can prepare polished executive presentations, develop strategic briefs, and communicate across diverse stakeholder groups with varying levels of technical sophistication. This includes strong data storytelling, ability to frame business cases persuasively, and the confidence to present recommendations with conviction while remaining open to feedback.

10+ years of progressive business experience (preferably in financial services or relevant line of business)
4+ years as a Product Manager or field experience within Regional Banking
Undergraduate degree in Business or related field

Nice-to-Have:

User Experience and Advisor research expertise
People management experience
Post-graduate degree in Business or MBA

What's In It For You?

Comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and mentoring
Ability to drive meaningful, lasting impact across advisor and client experiences
Dynamic, collaborative, progressive, and high-performing team environment
World-class training program in financial services
Opportunities to lead challenging, innovative initiatives

Job Skills

Commercial Acumen, Competitive Markets, Decision Making, Financial Planning and Analysis (FP&A), Financial Risk Management (FRM), Global Perspective, Long Term Planning, Managerial Courage, Risk Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-21

Application Deadline:

2026-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director of Strategy will drive the horizontal strategy across CRM and branch platforms to optimize advisor experiences and digital tool delivery. They are responsible for managing strategic roadmaps, budgets, and cross-functional collaboration to ensure alignment with business objectives and technology delivery.

Requirements

Candidates must have over 10 years of progressive business experience, including deep expertise in Salesforce Financial Services Cloud and Client360. A bachelor's degree in business or a related field is required, along with exceptional executive communication skills and experience leading complex transformation programs.

Skills

Salesforce Financial Services Cloud
Business strategy
Product management
Strategic planning
Stakeholder management
Financial services
Digital transformation
Risk management
Budgeting
Data storytelling
Executive communication
Client360
Platform governance
Roadmap development
Cross-functional leadership
AI integration

Benefits

Bonuses
Flexible benefits
Competitive compensation
Coaching and mentoring
Training program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Financial Services Cloud
Client360
Strategy
CRM
Branch Platforms
Digital Transformation
Product Management
Financial Services
Risk Management
Budgeting
OKRs
KPIs
AI
Stakeholder Management
Governance
Roadmap
Executive Communication
Business Strategy
Wealth Management
Customer Data Platforms
Actionable Insights
Agentic Workflows
Financial Planning
Procurement
Compliance
Regulatory Requirements
Advisor Research
Transformation Programs
Data Storytelling
Strategic Alignment

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