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Added 3 mins ago
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Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 3 mins ago
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
Assist in the development and growth of existing and new client relationships.
Added 3 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, ON
…our Cochrane, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 3 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kirkland Lake, ON
…Kirkland Lake, ON office. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 3 mins ago
Safety Manager
CAM Industrial Solutions LLC
Regina, SK
As an HSE Manager at CAM Industrial Solutions, you will be responsible for developing, implementing, and maintaining health, safety, and environmental (HSE) programs, policies, and…
Added 3 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 mins ago
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Personal Banker Trainee
TD
Calgary, AB · Canmore, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 mins ago
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Personal Banking Associate
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 mins ago
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Customer Experience Associate
TD
Kelowna, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 mins ago
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Quality Engineer I
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Associate, Commercial Banking
CIBC
Toronto, ON
- Full-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 3 mins ago
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Analyst, Leveraged Finance
CIBC
Toronto, ON
- Full-time
Analytical Thinking, Business Banking, Business Development, Client Service, Credit Management, Ensure Compliance, Financial Analysis, Proposal Writing, Researching, Risk Management and…
Added 3 mins ago
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Manager, Community Partnership & Business Development
BMO
Vancouver, BC · FBT
- Full-time
…Business Banking, Wealth Management, and corporate partners, the Manager, Community Partnerships & Business Development will identify and deliver opportunities that generate leads, increase…
Added 3 mins ago
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Mortgage Specialist
BMO
Toronto, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 3 mins ago
PB
Operations Coordinator
Point Blank Creative
Vancouver, BC
- Full-time
Point Blank is committed to equitable hiring, development, and promotion with recognition that equity-deserving candidates continue to face systemic barriers to employment. We see immense…
Added 3 mins ago
BG
Territory Manager
Brandt Group of Companies
Peterborough, ON
- Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Peterborough location.
Added 19 mins ago
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Service Account Manager
Flynn Group of Companies
Vancouver, BC
- Full-time
Self-motivated with a commitment to client service, business development, and team collaboration.
Added 19 mins ago
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Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 19 mins ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
The Senior Manager, Strategic Initiatives reports to the Director, Program Excellence and Strategic Initiatives and is an individual contributor accountable for designing and implementing…
Added 19 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
…(Sales, Production, Finance, Logistics). More than an HR program manager, you influence the work climate and talent alignment to support sustainable growth. Your expertise allows you to…
Added 30 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
Reporting to a Discipline Lead, Engineers / System Integrators participate in the design, development, implementation and documentation of marine systems and solutions. This role is…

RBC

Enterprise Change Enablement Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 2-4 years of experience in IT Change Management or operational technical roles
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description

What is the opportunity?

Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.

What will you do?

Review, validate, and approve/deny Standard Change Templates (SCTs) against compliance, technical risk, and operational impact standards
Conduct annual SCT renewals to assess health, viability, and continued eligibility; determine modifications or retirements
Partner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective, efficient, and well-understood
Coach and educate the IT change management user community on change record quality and compliance with Enterprise IT Change Management Procedures
Collaborate with development teams on product roadmaps, requirements, and user adoption initiatives through training and documentation
Drive strategic evolution of IT Change Management into a change enablement function by championing automation, agile frameworks, and operational optimization opportunities
Develop business cases for modernization and capability investments; identify opportunities to support ITSM process improvements
Establish and track KPIs, quantify toil reduction and efficiency gains, and provide performance dashboards and data-driven insights to leadership

What do you need to succeed?

Must Have

Bachelor's Degree
2-4 years of experience in IT Change Management or operational technical roles
Detail orientation and quality assurance mindset with strong organizational and time management skills
Technical risk assessment and impact analysis capabilities
Customer service, teamwork, and stakeholder management experience
Performance analytics and data interpretation skills

Nice to Have

ITIL Certification
Knowledge of infrastructure technologies (Host, Network, Database, Desktop, Middleware)
Strategic thinking and process modernization experience
Experience with ITSM tools and agile transformation initiatives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-08

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Enterprise Change Enablement Manager will modernize IT change processes by reviewing Standard Change Templates and championing automation and agile frameworks. They will also provide performance analytics to leadership while coaching the user community on change record quality and compliance.

Requirements

Candidates must have a Bachelor's degree and 2-4 years of experience in IT Change Management or operational technical roles. Strong skills in technical risk assessment, data interpretation, and stakeholder management are required for success in this role.

Skills

IT Change Management
Technical risk assessment
Impact analysis
Process modernization
Agile frameworks
Performance analytics
Data interpretation
Stakeholder management
ITSM tools
Automation
Quality assurance
Business case development
Operational optimization
Documentation
Training
Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Coaching and development opportunities
World-class training program

Visa sponsorship

Not detected in the job text

Keywords

IT Change Management
Standard Change Templates
Automation
Agile
ITSM
Risk Assessment
Compliance
KPIs
Performance Dashboards
Operational Toil
Infrastructure Technologies
Host
Network
Database
Middleware
ITIL
Process Improvement
Change Review Boards
Enterprise CAB
Product Roadmap
Data-driven Insights
Quality Assurance
Stakeholder Management
Business Case
Modernization

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