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Added 1 min ago
C
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it…
Added 1 min ago
Intake Worker
Health Sciences North
ON · Sudbury, ON
3. Demonstrated skills to assess client symptoms and needs and triage client to the appropriate OSP service across the stepped care pathway or to another service.
Added 1 min ago
Senior Sales Manager - CONFIDENTIAL
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 1 min ago
Manager, Estates and Trusts - Ottawa
Scotiabank
Ottawa, ON
The Manager, Estates and Family Trust provides strategic and operational leadership to the Estates and Family Trust function within Global Wealth Management, supporting MD Financial…
Added 1 min ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 1 min ago
Licenced Practical Nurse
Lookout Housing and Health Society
Surrey, BC
…Reduction Program under the direction of the Health Programs Manager, including oversight of harm reduction supplies throughout the Society, orienting and supporting staff to carry out…
Added 1 min ago
Speech-Language Pathologist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager Allied Health and the Manager, Health Services, the incumbent is responsible for providing quality Speech-Language Pathology services, consistent…
Added 1 min ago
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Sales Manager
Billyard Insurance Group Inc.
Aurora, ON
- Full-time
Billyard Insurance Group (BIG) is a full-service insurance brokerage providing home, auto, commercial, and specialty insurance solutions. At BIG Aurora, we help individuals, families, and…
Added 1 min ago
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GTM (Go-To-Market) Manager
Tundra Technical Solutions
Regina, SK · Greater Regina Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
As a GTM Manager, you will drive new business growth by building strong client relationships, identifying market opportunities, and executing strategic go-to-market plans. This role is…
Added 2 mins ago
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Manager of 1st Stop Woodlawn – Residential Support and Client Services
YWCA Toronto
Toronto, ON
- Temporary
This position shares the management responsibility for the overall operation of 1st Stop Woodlawn with the Manager of 1st Stop Woodlawn, Site Operations and Service Coordination. 1st Stop…
Added 16 mins ago
MN
Project Manager
Modern Niagara
Leduc, AB
- Full-time
The project manager oversees multiple mechanical construction projects within the major projects team and will be managing budgets, schedules, and resources to ensure successful delivery.…
Added 16 mins ago
Customer Care Representative-Victoria, BC
Sonova AG
Victoria, BC
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
Added 16 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia Environnement SA
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, you will plan, organize, supervise, and control project execution activities, including installation work oversight and client follow-up. You…
Added 16 mins ago
SS
Commandant·e de réponse aux incidents cyber / Cyber Incident Response Commander
Sopra Steria
Montreal, QC
- Full-time
…information security incidents within the Computer Emergency Response Team (CERT) of one of our major clients, a global leader in shipping and logistics. This is a permanent, full-time…
Added 17 mins ago
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Project Estimator
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Estimating Manager, the Project Estimator plays a key role in the preparation of complete EPC (Engineering, Procurement, and Construction) proposals for high-voltage…
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Project Manager/Leader - Senior
Akkodis
Toronto, ON
- Contract
Sources, selects and on-boards team members in various disciplines, clarify roles and responsibilities and set task/deliverable/performance expectations for resources that are both OPS…
Added 17 mins ago
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Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
…Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level…
Added 17 mins ago
SS
Manager, Customer Service & Order Management - Food Industry
Summit Search Group
Toronto, ON · Etobicoke, ON
- $100,000 to $120,000 CAD / year
- Full-time
Position Scope: This is a new role and a critical one in supporting our client’s growth. The Manager, Customer Service & Order Management owns the order desk end to end: approximately 20…
Added 17 mins ago
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Staff Software Developer
Improving
Vancouver, BC
- Full-time
…programs for learning and sharing new technologies among the team, and work with your manager to make sure you are supported in your way of work and in your career growth. Your learning,…
Added 31 mins ago
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Wealth Operations Officer III
TD
Toronto, ON
- Full-time
· Actively participate in regular team meetings and coaching sessions.
Added 31 mins ago
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Executive Assistant I
TD
Toronto, ON
- Full-time
…make to our customers and greater communities, our executive team seeks out and relies on exceptional people for support. Alongside caring colleagues and supportive leaders, our Executive…
Added 31 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 31 mins ago
Administration - General Manager
Salit Steel
Fort Erie, ON
At Salit Steel, we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are an integrated network of…
Added 31 mins ago
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Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 31 mins ago
GS
Personal Support Worker (PSW)- Manse Rd Residential
Good Shepherd Centres
Toronto, ON
- $25.8 to $28.32 CAD / hour
- Part-time
To provide service in a dignified, culturally competent and respectful manner that reflects the charism of Good Shepherd Non-Profit Homes and which reflects an integrated…

RBC

Investigations Officer

Halifax, NS, Canada
Bedford, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

**Please note candidates must be flexible to work shifts between 10:00 - 8:00pm AST**

What will you do?

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options

Job Skills

Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Investigations Officer is responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments. They must mitigate operational and financial risks while ensuring compliance with Payments Canada rules and internal policies.

Requirements

Candidates must have proven experience in fast-paced operational environments and a strong understanding of regulatory frameworks. The role requires methodical investigative skills and the ability to manage complex financial transactions under pressure.

Skills

Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Listening Effectively
Operational Delivery
Process Improvements
Teamwork
Time Management
Risk Mitigation
Financial Analysis
Regulatory Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Investigations Officer
General Ledger
Image Capture
Risk Management
Payments Canada
SLA
Financial Institutions
Operational Risk
Data Integrity
Service Platform
Continuous Improvement
Banking
Compliance
Financial Services
Transaction Review
Root Cause Analysis

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