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Added 13 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Oakridge Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
We are hiring for a full-time Financial Advisor/ Senior Financial Advisor in our Oakridge Branch in Calgary!
Added 13 mins ago
Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…
Added 13 mins ago
ML
Director, Investor Relations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
…serve as a critical link between Maple Leaf Foods’ operations, senior leadership and the investment…
Added 13 mins ago
Senior Full Stack Developer - UGH - FT Support
Humber College
Toronto, ON
The Senior Full Stack Developer designs, develops, integrates and maintains secure, scalable enterprise applications and data systems, supporting the University of Guelph-Humber’s academic…
Added 13 mins ago
LO
Analyst (Justice and National Security)
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Justice and National Security, the analyst works within multidisciplinary teams and provides parliamentarians with authoritative, high-quality, impartial…
Added 14 mins ago
DF
Senior Operational Risk Analyst , Business Continuity & Operational Resilience
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
DUCA is looking for a Senior Operational Risk Analyst , Business Continuity & Operational Resilience to join our growing team!
Added 14 mins ago
SA
Middle and High School Spanish Teacher
Southpointe Academy
Delta, BC
- Full-time
Understand the developmental stages and unique needs of Middle and Senior School students, and design instruction that supports their cognitive, social, and emotional growth;
Added 14 mins ago
TI
Business Development Officer – Prairies
Talent Innovation Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Extensive experience in senior business development positions, with proven experience cultivating, developing, and sustaining long-term, multi-layered relationships
Added 14 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 14 mins ago
A
Project Manager/Leader - Senior
Akkodis
Toronto, ON
- Contract
Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers.
Added 14 mins ago
B
Senior Engineering Manager, Messaging Experience
Braze
Toronto, ON
- Full-time
We are looking for a Senior Engineering Manager to lead the MX team. Canvas and Campaigns are where every Braze customer spends most of their time in the product, so the quality of this…
Added 28 mins ago
TG
Project Manager (12 Months Contract)
TMX Group
Toronto, ON
- $100 to $120 CAD / hour
- Full-time
Define the scope of the project in collaboration with senior management and identify the key drivers and measurements which will be used to evaluate the project upon completion
Added 28 mins ago
T
Executive Assistant I
TD
Toronto, ON
- Full-time
Own and maintain calendar management for multiple leaders (Vice Presidents, Senior Vice Presidents and Assistant Vice Presidents; may include their respective teams) and troubleshoot…
Added 28 mins ago
Manager of Youth Hub Programs
360°kids
Richmond Hill, ON
…judgment and initiative in managing communication with the Senior Manager of Housing Programs, relevant Ministries, governing bodies, and other key interested…
Added 28 mins ago
HR and Recruitment Coordinator
ISL Engineering & Landservices
Calgary, AB · Edmonton, AB
Screen incoming applications against role requirements and flag strong candidates
Added 28 mins ago
MG
Financial Controller
M Group of Companies
ON · Barrie, Ontario
- Full-time
…receivable, budgeting, and financial analysis. Working closely with senior leadership and internal teams, the Financial Controller will play an important role in supporting business…
Added 28 mins ago
Associate Dean, Research & Collections, Library
University of Saskatchewan
Saskatoon, SK
This position serves as a member of the Library’s senior leadership team, working in close collaboration to advise the dean and advance the Library’s goals. Helping to shape a positive and…
Added 28 mins ago
Associate Dean, Academic Engagement, Library
University of Saskatchewan
Saskatoon, SK
…Saskatchewan. This position serves as a member of the Library’s senior leadership team, working in close collaboration to advise the dean and advance the Library’s goals. Helping to shape a…
Added 28 mins ago
K
Manager, Supply Chain Transformation
KPMG
Montreal, QC
- Full-time
Advise senior executives on their planning challenges, transformation priorities, governance models, and opportunities for performance improvement.
Added 28 mins ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
We are looking for a senior analytical consultant who is versatile and results-oriented to join our Supply Chain Transformation team.
Added 29 mins ago
UO
Experienced Structural Analysis Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Prepare cost and schedule estimates, track performance measures, and communicate progress to ensure alignment with customer and senior management expectations.
Added 29 mins ago
S
Vice President, Operations
Safehaven
Toronto, ON
- Full-time
…facilities management, strategy and system innovation. As the senior operations leader, the Vice President, Operations is accountable for driving operational excellence across both clinical…
Added 43 mins ago
M
Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Senior Manager, Commercial Management to support Elevated guideway Stations (EGS) Ontario Line subway project. You will lead…
Added 43 mins ago
CH
Senior Building Manager, Portfolio Support & Training
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
Community Land Trust (CLT) is a social purpose real estate developer focused on creating inclusive communities that people are proud to call home. Established in 2015 and part of the CHF BC…
Added 43 mins ago
CA
Senior Marketing & Communications Advisor
Condominium Authority of Ontario
Toronto, ON
- Full-time
We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.

RBC

Investigations Officer

Halifax, NS, Canada
Bedford, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

**Please note candidates must be flexible to work shifts between 10:00 - 8:00pm AST**

What will you do?

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options

Job Skills

Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Investigations Officer is responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments. They must mitigate operational and financial risks while ensuring compliance with Payments Canada rules and internal policies.

Requirements

Candidates must have proven experience in fast-paced operational environments and a strong understanding of regulatory frameworks. The role requires methodical investigative skills and the ability to manage complex financial transactions under pressure.

Skills

Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Listening Effectively
Operational Delivery
Process Improvements
Teamwork
Time Management
Risk Mitigation
Financial Analysis
Regulatory Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Investigations Officer
General Ledger
Image Capture
Risk Management
Payments Canada
SLA
Financial Institutions
Operational Risk
Data Integrity
Service Platform
Continuous Improvement
Banking
Compliance
Financial Services
Transaction Review
Root Cause Analysis

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