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Added 4 mins ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
…complex problems, guiding teams, and working directly with senior client stakeholders to deliver actionable, implementable…
Added 4 mins ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
Develop trusted relationships with senior executives, including CIOs, CTOs, CFOs, COOs, and other business and technology leaders.
Added 4 mins ago
ST
Senior Materials Coordinator
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
As part of this project, we are currently looking for a Senior Materials Coordinator to join our team.
Added 4 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 4 mins ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
Act as the senior HR partner to the Market Area President and Leadership Team, driving business performance through people, leadership, talent, and organizational effectiveness.
Added 18 mins ago
A
Senior Vice President, Energy
AECOM
Markham, ON · Thornhill, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
AECOM is seeking a Senior Vice President, Energy to lead the growth, market positioning, and strategic development of our Energy business across Canada. Reporting as part of the broader…
Added 18 mins ago
AG
Estimator, Camp Services
ATCO Group
AB · Calgary, AB
- Full-time
This is a full-time, permanent, in-office position based in Calgary, AB, reporting to the Senior Manager, Project Development.
Added 34 mins ago
B-
Operator - II, Open Pit Blast Hole Driller
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 34 mins ago
B
Senior Project and Portfolio Manager
Bombardier
Dorval, QC
- Full-time
Represent program and portfolio interests in senior leadership, steering committee, and governance forums, providing recommendations on initiative launch, continuation, reprioritization, or…
Added 34 mins ago
TS
Strategic Account Executive, Enterprise (Toronto/GTA)
Trust Science
Toronto, ON
- Full-time
We’re hiring a senior, hands-on Strategic Account Executive to lead our relationships with Canada’s largest banks. This is an individual contributor role with no team to manage. You’ll…
Added 34 mins ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
The Senior Project Delivery Specialist – Infrastructure Division, is responsible for leading one or more major project work streams (such as procurement, design development, property…
Added 34 mins ago
Senior Manager, Business Development
Give and Go Prepared Foods
Toronto, ON
Added 34 mins ago
Senior Project Engineer - Engineering
Give and Go Prepared Foods
Toronto, ON
Added 1 hour ago
OT
Sr. Quality Assurance Developer
Open Text Corporation
Richmond Hill, ON
- Other
Senior QA Developer, Full-Time opportunity On-Site - Location: Richmond Hill, Ontario
Added 1 hour ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman Group
Toronto, ON
- Other
They serve as key points of contact for senior client stakeholders, including private equity investors and portfolio company leadership, building trusted relationships and providing…
Added 1 hour ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Mississauga, ON
- $75,000 to $84,000 CAD / year
- Full-time
Present trade performance, forecasts, business cases, and strategic recommendations to senior leadership.
Added 1 hour ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Added 1 hour ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
…strategic partner to the relevant business leadership teams and a senior member of the GWAM Strategy team. The role drives the strategic plans for three executive leaders: to frame growth…
Added 2 hours ago
B
Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Added 2 hours ago
VG
Executive Assistant
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
The Executive Assistant provides administrative support to Chief & Council and the Executive Office. As the Senior Administrative position, the Executive Assistant oversees the VGFN…
Added 2 hours ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
Significant project controls experience supporting complex engineering, construction, EPC or EPCM projects, including experience in a leadership or senior project controls capacity.
Added 2 hours ago
W
Senior Procurement Contract Specialist
Worley
Markham, ON · Oakville, ON
- Full-time
We are seeking an experienced Senior Procurement Contracts Specialist to provide contract administration and commercial support for major capital projects while maintaining direct…
Added 2 hours ago
W
Senior Process Engineer
Worley
Toronto, ON
- Full-time
We are currently recruiting for a Senior Process Engineer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Toronto, Ontario.
Added 2 hours ago
W
Graduate Process Engineer
Worley
Sarnia, ON
- Full-time
…standards, and customer expectations. Under the guidance of senior engineers and project leaders, you will support the preparation of engineering deliverables, participate in technical…
Added 2 hours ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
…lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers and developers. You will collaborate with a variety of…

RBC

Investigations Officer

Halifax, NS, Canada
Bedford, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

**Please note candidates must be flexible to work shifts between 10:00 - 8:00pm AST**

What will you do?

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options

Job Skills

Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Investigations Officer is responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments. They must mitigate operational and financial risks while ensuring compliance with Payments Canada rules and internal policies.

Requirements

Candidates must have proven experience in fast-paced operational environments and a strong understanding of regulatory frameworks. The role requires methodical investigative skills and the ability to manage complex financial transactions under pressure.

Skills

Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Listening Effectively
Operational Delivery
Process Improvements
Teamwork
Time Management
Risk Mitigation
Financial Analysis
Regulatory Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Investigations Officer
General Ledger
Image Capture
Risk Management
Payments Canada
SLA
Financial Institutions
Operational Risk
Data Integrity
Service Platform
Continuous Improvement
Banking
Compliance
Financial Services
Transaction Review
Root Cause Analysis

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