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Added 1 min ago
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Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 min ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 min ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 min ago
S
Senior Land Development Engineer/Project Manager
Stantec
Dartmouth, NS
- Full-time
…multi-disciplinary and integrated service offerings. We are seeking a Senior Land Development Engineer/Project Manager within our Community Development team ideally based in our Halifax,…
Added 16 mins ago
JC
Electrical Engineering Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Position Overview: We are seeking a highly skilled Electrical Engineering Specialist to join our team. This position will report directly to the Senior Electrical Engineering Manager.
Added 16 mins ago
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Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 16 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 16 mins ago
E
Environmental Services Assistant-Casual-Extendicare London
Extendicare
London, ON · LTC - London (Waterloo St.)
- Part-time
Reporting to the Environmental Services Manager, the Environmental Services Assistant
Added 31 mins ago
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Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 46 mins ago
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Business Development Manager / Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 46 mins ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
(1*) At the manager’s discretion, OSFI may consider candidates who do not possess the stated education but meet the combination of experience and education or training if concrete examples…
Added 46 mins ago
System Control Centre - Senior System Operator
Elexicon Energy Inc.
Ajax, ON
Reporting to the Supervisor, System Control Centre, the Senior System Operator will support all System Control Centre clients in the upkeep and smooth delivery of the SCC Work Coordinating…
Added 46 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Integrated Campaign Marketing. Could It Be You?
Added 1 hour ago
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Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
St. Thomas, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for the coordination and details of the project’s contract management, documentation, and reporting, making…
Added 1 hour ago
LC
Personal Support Worker_FT-Perm
LOFT Community Services
Whitchurch-Stouffville, ON
- $53,776 to $55,109 CAD / year
- Full-time
Compensation: $53,776 - $55,109 Annually Prorated
Added 1 hour ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 2 hours ago
CR
Food Services Manager
COGIR Real Estate
Windsor, ON
- Full-time
Competitive Compensation Package: As a Culinary Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and…
Added 2 hours ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
…in alignment with the (Integrated) Project Delivery Team and Senior Manager, CP Quality…
Added 3 hours ago
IP
Senior Engineer, Rotating Equipment, Heartland Petrochemical Complex
Inter Pipeline
AB · Strathcona County, AB
- Full-time
Based at the Heartland Petrochemical Complex (HPC) near Fort Saskatchewan, AB, the Senior Rotating Equipment Engineer will report to the Manager, Reliability & Discipline Engineering. The…
Added 3 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Added 3 hours ago
CG
Environmental Services Manager , Senior Living
Compass Group Canada
Port Hope, ON
- $62,000 CAD / year
- Full-time
The salary range for this position is $60,000 to $62,000 Plus Bonus. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In…
Added 3 hours ago
MH
Sr. Platform Engineer
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
…competes daily with requests we can't reasonably say no to. Adding senior capacity is how we stop that…
Added 3 hours ago
TO
Advisor 3, Media Relations
The Ottawa Hospital
Ottawa, ON
- Full-time
Reporting to the Manager, Communications Strategy and Media Relations, the Media Relations Officer will be responsible for providing communications services in support of TOH¿s mission,…

RBC

Investigations Officer

Halifax, NS, Canada
Bedford, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

**Please note candidates must be flexible to work shifts between 10:00 - 8:00pm AST**

What will you do?

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options

Job Skills

Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Investigations Officer is responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments. They must mitigate operational and financial risks while ensuring compliance with Payments Canada rules and internal policies.

Requirements

Candidates must have proven experience in fast-paced operational environments and a strong understanding of regulatory frameworks. The role requires methodical investigative skills and the ability to manage complex financial transactions under pressure.

Skills

Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Listening Effectively
Operational Delivery
Process Improvements
Teamwork
Time Management
Risk Mitigation
Financial Analysis
Regulatory Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Investigations Officer
General Ledger
Image Capture
Risk Management
Payments Canada
SLA
Financial Institutions
Operational Risk
Data Integrity
Service Platform
Continuous Improvement
Banking
Compliance
Financial Services
Transaction Review
Root Cause Analysis

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