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Added 7 mins ago
SH
Case Coordinator
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Reporting to the Manager Health Services, the Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team. The incumbent is responsible for…
Added 7 mins ago
JR
Co Manager
JRoss Retail Recruiters
North Bay, ON
- $42,000 to $45,000 CAD / year
- Full-time
Bring your passion for home décor, design, and exceptional customer service to a leadership opportunity with one of Canada's leading fashion home décor specialty retailers. With more than…
Added 7 mins ago
TC
Restaurant Management
The Canadian Brewhouse
Leduc, AB
- Full-time
…strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do…
Added 7 mins ago
A
Senior Software Developer, Frontend
Autodesk
Toronto, ON
- Full-time
Work closely with Product Manager, Product Owner, Architects, UX architects, and other stakeholders to translate business needs, system architecture and product requirements into high…
Added 7 mins ago
B
Associate, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
Identifies opportunities for increased efficiency and improved service to internal and external clients and acts as a positive change agent to drive improved efficiency and effectiveness.
Added 7 mins ago
TH
Paint Associate Part time (NEPEAN)
The Home Depot
Ottawa, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
TH
Lot Associate Part Time - KITCHENER (6 AM Start Required)
The Home Depot
Kitchener, ON
- Part-time
…parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to…
Added 7 mins ago
TH
Flooring Associate Part time (NEPEAN)
The Home Depot
Ottawa, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 7 mins ago
MC
Commercial Analyst
Meridian Credit Union
Guelph, ON · London, ON
- $52,000 to $75,000 CAD / year
- Full-time
…anticipating/recognizing Members’ needs, and proactively making product and service…
Added 7 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Vegreville, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 7 mins ago
WC
Territory Manager
Waste Connections of Canada
Winnipeg, MB
- Full-time
The Territory Manager will prospect new business while providing excellent customer service and retention skills to maintain an existing book of business. Utilizing a consultative selling…
Added 7 mins ago
S
Retail Assistant Store Manager
Skechers
Burnaby, BC
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 7 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 7 mins ago
D
Senior Programmatic Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…role responsible for owning the expansion of our Programmatic service offerings and driving forward the strategic vision of the…
Added 7 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Montreal, QC
- Full-time
…talent, portfolio management expertise, and knack for client service, sets the stage for…
Added 7 mins ago
P
Indirect Tax, Recovery Data Analytics
PwC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
A strong commitment to professional and client service excellence
Added 7 mins ago
RB
Production Supervisor
Red Bull
Chilliwack, BC
- Full-time
Reporting to the Production Manager, the Production Supervisor is responsible for supervising daily production activities and ensuring manufacturing operations are performed safely,…
Added 7 mins ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager of Occupational Health & Safety, the Abilities Management Consultant provides leadership and support for ability management processes. This includes assisting…
Added 7 mins ago
TC
Human Resources Lead
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Lead is a senior professional role that provides day-to-day leadership, technical expertise, coaching, and operational…
Added 22 mins ago
MG
Gestionnaire, Maintenance / Manager, Maintenance
Medicom Group
Montreal, QC
- Full-time
…notre équipe. Le/la gestionnaire de la maintenance gère le service de maintenance, l'amélioration du matériel et son adaptation aux évolutions organisationnelles et/ou technologiques dans…
Added 22 mins ago
LS
Regional Territory Manager – Building Materials
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
…reputation for quality, innovation, and exceptional customer service within the building products industry. They have partnered with Nick Kanaan of Lock Search Group find their new Regional…
Added 22 mins ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
Added 22 mins ago
S
Pharmacy Assistant Manager Relief
Sobeys
ON · Ontario, Canada
- Full-time
…excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state management, medication reviews and adherence,…
Added 22 mins ago
BI
Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO Insurance
Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 22 mins ago
V|
Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, you will plan, organize, supervise, and control project execution activities, including installation work oversight and client follow-up. You…

RBC

Investigations Officer

Halifax, NS, Canada
Bedford, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

**Please note candidates must be flexible to work shifts between 10:00 - 8:00pm AST**

What will you do?

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options

Job Skills

Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Investigations Officer is responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments. They must mitigate operational and financial risks while ensuring compliance with Payments Canada rules and internal policies.

Requirements

Candidates must have proven experience in fast-paced operational environments and a strong understanding of regulatory frameworks. The role requires methodical investigative skills and the ability to manage complex financial transactions under pressure.

Skills

Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Listening Effectively
Operational Delivery
Process Improvements
Teamwork
Time Management
Risk Mitigation
Financial Analysis
Regulatory Compliance

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Investigations Officer
General Ledger
Image Capture
Risk Management
Payments Canada
SLA
Financial Institutions
Operational Risk
Data Integrity
Service Platform
Continuous Improvement
Banking
Compliance
Financial Services
Transaction Review
Root Cause Analysis

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