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Translate complex data into clear, actionable recommendations for senior leadership

RBC

Lead Change Management Specialist

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 8, 2026
Experience: 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large-scale, enterprise-wide change programs
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Description

What is the opportunity?

The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.

This is a permanent, senior individual contributor role operating with significant independence. The Senior Manager leads change management strategy and execution across a complex, fast-moving technology transformation environment - including the enterprise rollout of AI-enabled software delivery - and serves as the primary change partner to PMO, Finance, and Platform Integration.

What will you do?

Change Delivery - DevOps & EA Initiatives
Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
Partner with the Director, PMO to sequence change activities into delivery schedules - readiness work is planned in from day one, not appended at go-live
Complete change readiness assessments for 100% of qualifying initiatives before major go-lives; no go-live proceeds without readiness clearance
Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
AI Adoption Telemetry & Productivity Capacity Reporting
Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
Submit telemetry-backed capacity hours to Finance monthly, on cadence, for classification into the Productivity Capacity taxonomy - this feeds the $200M savings trajectory directly
Maintain the AI adoption signal log; surface patterns that indicate systemic barriers requiring senior leadership attention
Partner with Finance to ensure capacity claims are evidence-backed, taxonomy-compliant, and reconciled quarterly - no theoretical benefits, no unsubstantiated hours
Agentic Readiness Framework
Own the Agentic Readiness Framework: define human-side readiness criteria and workflow change patterns required before AI agent deployment across DevOps & EA
Deliver V1 of the Agentic Readiness Framework by Q3 FY26 - this is a hard program commitment tied to the AI-SDLC enterprise rollout timeline
Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates, not treated as a post-deployment check
Evolve the framework iteratively as agent deployment patterns mature across the enterprise - V1 is a foundation, not a final state
AI Champion Network
Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation
Manage champion engagement cadence: enablement sessions, feedback loops, and network health
Surface champion-generated signals - adoption wins, friction patterns, capability gaps - into the telemetry report and the change delivery model
Coordinate with enterprise change and talent stakeholders to align the champion network with the broader AI-SDLC enterprise program design
AI-SDLC Enterprise Rollout - Change Track Ownership
Own the change management track for the AI-SDLC enterprise rollout as the program transitions from the 12-week lab phase into Phase 2 (Readiness Gating & CM Hardening) and Phase 3 (Broader Enterprise Deployment)
Coordinate enterprise rollout planning in parallel with lab execution - change track does not wait for pilot completion
Manage Phase 2 gate conditions: tools production ready, process shared across lines of business, Phase 1 Cohort identified, Scale-up Playbook approved
Lead Phase 3 objectives: achieve 100% enterprise adoption, activate training at scale, institutionalize AI-SDLC as RBC's default delivery model
Partner with HR, Talent, and Corporate Communications on enterprise-scale people change components - role impact, training design, and leader-led communications

What do you need to succeed?

Must have:

5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large-scale, enterprise-wide change programs
Proven ability to manage change delivery independently - impact assessments, stakeholder plans, comms execution, and readiness gating - without requiring a senior lead to direct each activity
Experience embedding change management into agile or iterative delivery models - not as a post-launch add-on
Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence-backed findings to finance and executive audiences
Executive-ready communication skills - written and verbal; able to represent the change management function in VP-level forums independently

Nice-to-have:

Direct experience with AI adoption, AI-enabled productivity programs, or developer tooling transformation in an enterprise context
Familiarity with SDLC, software delivery, or technology platform change programs
Experience operating within a regulated financial services environment (banking, insurance, capital markets)
Prosci ADKAR, CCMP, or equivalent change management certification
Experience managing champion networks or practice communities as a structured change enablement mechanism

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

#TechPj

Job Skills

Business Appraisals, Change Controls, Change Leadership, Change Management, Change Programs, Change Readiness Assessment, Communication, Data Literacy, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Organizational Changes, Overcoming Resistance to Change, Planning, Process Management, Software Development Life Cycle (SDLC)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-09

Application Deadline:

2026-10-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Lead change management for DevOps and Enterprise Architecture initiatives, including readiness assessments, stakeholder engagement, communications, AI adoption telemetry, and productivity capacity reporting. Own the Agentic Readiness Framework, AI champion network, and change track for the enterprise AI-SDLC rollout, coordinating with PMO, Finance, Platform Integration, HR, Talent, and Communications.

Requirements

Requires at least five years of change management experience in technology or financial services, with independent ownership of large-scale enterprise change and experience embedding change into agile or iterative delivery. Candidates need strong data literacy and executive communication skills; AI adoption, SDLC, regulated financial services, change certifications, and champion network experience are preferred.

Skills

Change Management
Change Leadership
Change Readiness Assessment
Organizational Change Management
Stakeholder Management
Communication
Data Literacy
AI Adoption
Productivity Capacity Reporting
Agentic Readiness
Agile Delivery
Change Impact Assessment
Resistance Management
Program Management

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DevOps
Enterprise Architecture
Artificial Intelligence
AI Adoption
AI-SDLC
Agentic Readiness Framework
Agile Delivery
Change Management
Change Impact Assessment
Stakeholder Plans
Change Readiness
Adoption Telemetry
Productivity Capacity
Finance
AI Champion Network
Enterprise Transformation
PMO
Platform Integration
Readiness Gating
Scale-up Playbook
Prosci ADKAR
CCMP
Banking
Financial Services
Training Design
Corporate Communications
Talent Management

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