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PA
Investment Operations Associate
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- Full-time
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RBC

Manager, Change Management

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of strategic initiatives. The incumbent will develop change management approach and solid plans for selected portfolio of projects and provide high-level oversight on other projects, inclusive of process and controls impact assessments, training and communication schedules (as applicable) and support the design of the target state processes. The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

What will you do?

Lead the development and implementation of OCM methodology, strategies, and plans to support large to medium scale projects.
Complete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes.
Change Management Lead for several strategic initiatives that will help position RBC IS as the clear leader in our chosen products and client segments.
Lead end to end change impact assessments (including current vs. target state process documentation, controls, and associated risks, if any).
Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal and external stakeholders and support change management efforts for external clients as required.
Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy.
Partner with senior leadership and stakeholder groups to understand, document and inform change management needs, and develop an effective change management strategy and plan that will enable the implementation of enhanced process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required, while evaluating potential significant improvements to existing processes, methods and applying best practices.
Serve as a liaison between team members and upper management, communicating company policies, changes and updates effectively.

What do you need to succeed?

Must haves:

3+ years of broad Change Management experience
University Degree (or equivalent)
Excellent interpersonal skills and the ability to create trusted relationships with clients, stakeholders, and centers of influence
A demonstrated ability to thrive in a fast-paced environment
2+ years financial industry experience, preferably in Custody/FundAccounting/Shareholder Services and Investor Services/Fund Administration industry
Experience in successful application of change management methodologies such as ADKAR, Kotter or equivalent

Nice-to-have:

Thorough operational knowledge of FundAccounting/Custody/Shareholder Services and applicable systems (e.g., W360, Unitrax, Milvus, Trust & Gplus etc.)
Project Management Experience

PROSCI (ADKAR) certification
PMP Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

RBC is presently inviting candidates to apply for future vacancies. Applying to this posting allows you to express your interest in future career opportunities at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Apply About employer

More about this job

Responsibilities

The Manager, Change Management will define and execute end-to-end change management strategies for strategic initiatives, including process, technology, and people impacts. They will lead stakeholder analysis, develop change plans, and ensure the successful adoption of target processes across internal and external groups.

Requirements

Candidates must have at least 3 years of broad change management experience and a university degree. Additionally, 2 years of experience in the financial industry, specifically within custody, fund accounting, or shareholder services, is required.

Skills

Change management
Strategic planning
Stakeholder analysis
Organizational impact assessment
Process documentation
Risk management
Communication strategy
Training development
Resistance management
Financial industry knowledge
Fund accounting
Custody services
Project management
Interpersonal skills
Leadership

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Strategic Initiatives
ADKAR
Kotter
Fund Accounting
Custody
Shareholder Services
Investor Services
Process Management
Internal Controls
Stakeholder Engagement
Organizational Change Management
W360
Unitrax
Milvus
Trust & Gplus
PMP
PROSCI
Risk Assessment
Business Appraisals
Human Resources Policies
Long Term Planning
Overcoming Resistance to Change
Wealth Management

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