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Added 12 mins ago
D
Engineering Supervisor
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- Full-time
The Engineering Supervisor will provide technical leadership to the engineering team and oversee engineering processes that support business growth, manufacturing, product quality,…
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LC
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Toronto, ON · Etobicoke, ON
- Full-time
The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely…
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- $45,000 to $75,000 CAD / year
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Reporting to the Samples Supervisor for Caldic Canada Inc., the individual will be responsible for organizing and processing Caldic sample requests.
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Demonstrated exceptional customer service experience and focus
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Full-Time Supervisor
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…continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to…
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Retail Operations Supervisor
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- Full-time
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Retail Operations Supervisor
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Toronto, ON · Scarborough, ON
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 12 mins ago
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Sales Associate
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Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
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- Full-time
Position Overview: The Billing & Rating Supervisor is responsible for overseeing the daily operations of the Billing Department, ensuring accurate account rating, invoicing, revenue…
Added 27 mins ago
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Identify and report safety concerns, accidents, loading errors or product discrepancies to the Shift Supervisor promptly.
Added 27 mins ago
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Manager, Customer Protection
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Added 27 mins ago
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Food Service Worker
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Resolve customer concerns and relays relevant information to supervisor.
Added 28 mins ago
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Asking open-ended questions and expressing interest in projects to put the Customer at ease, determine Customers’ level of expertise and determine Customers’ needs.
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Sales Associate Part-Time - 7062 Clareview
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Head Cashier - Part Time (Carleton Place)
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The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
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…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 28 mins ago
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Overnight Order Picker Full Time (HALIFAX)
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…Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to…
Added 41 mins ago
IG
Managing Director
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…perform other job-related tasks/responsibilities requested by the supervisor. Job duties may change as required by needs of…
Added 41 mins ago
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Security Control Center Operator Contract Fixed Term Full Time
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Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
Added 41 mins ago
F
Production Supervisor
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- Full-time
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Added 41 mins ago
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Proposal Supervisor
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- $98,000 to $125,000 CAD / year
- Full-time
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RBC

Manager, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

RBC Dominion Securities provides comprehensive services in commodity and financial futures including professional advice and trade execution. Access is provided to most commodity futures exchanges globally,

As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will hire, on board, and train new team members, and provide coaching, recognition, and development in a fast-paced environment.

You will also serve as the Alternate Futures Supervisor (AFS), with overall responsibility for opening new futures accounts, tier one supervision of related activity, and risk management. You will escalate supervision exceptions to the Designated Futures Supervisor (DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to policies and procedures.

Balancing risk management, operational efficiency, and client satisfaction is central to the role, which requires a clear understanding of the regulatory and organizational risks in each process, how work moves from start to finish, and the key dependencies between teams.

What will you do?

Tier One Supervision & Department Support (50%) - Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Complete monthly reviews and present findings and risk concerns at various governance and oversight platforms

Managerial Excellence (30%) - Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance

Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications

Training & Documentation (5%) - Develop and provide ongoing training support for team members related to department processes and systems. Developing and maintaining department procedures

What do you need to succeed?

Must haves:

CIRO Registration for Retail Futures Contracts & Futures Options Contracts
4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience
5+ years of securities, banking, technology and/or job specific industry experience
Canadian Securities license (recommended)
2+ years demonstrated and sound managerial experience leading and managing a team
Advanced problem identification, analytical and resolution skills
Experience with change management and leading teams through transition

Nice-to-have:

Registration with CIRO as Alternate Futures Supervisor (AFS)
Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent
Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.
Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)
Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform
Experience with change management and leading teams through change
Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager, Futures Operations will lead a team responsible for complex, exception-based futures operations while serving as the Alternate Futures Supervisor. They are tasked with ensuring regulatory compliance, managing operational risk, and driving process improvements to enhance efficiency and client satisfaction.

Requirements

Candidates must have at least 5 years of experience in securities or banking and possess CIRO registration for retail futures contracts. A 4-year degree or equivalent experience is required, along with demonstrated managerial skills and a strong understanding of financial regulatory environments.

Skills

Operations management
Risk management
Futures operations
Team leadership
Regulatory compliance
Process improvement
Change management
Analytical skills
Problem identification
Financial services
Audit experience
Margin lending
Wealth management
Vendor management
Performance management
Training

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Futures Operations
Wealth Management
CIRO
Risk Management
Compliance
Operational Risk
Securities
Banking
Margin Lending
Derivatives
Audit
Change Management
Process Improvement
Performance Management
Brokerage Operations
Financial Futures
Regulatory Requirements
Governance
Internal Controls
MS Office

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