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Added 8 mins ago
BC
Supply Chain Planner
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…creates value by being at the forefront of manufacturing and service delivery innovation in the baking industry through the continued improvement and refinement of its supply chain network…
Added 8 mins ago
JC
Sales Colleague
JYSK Canada
Brampton, ON
- Part-time
High level of energy with strong customer service skills
Added 8 mins ago
O
Senior HR Advisor
OCS
ON · Essex, ON
- Full-time
…team. This role is pivotal in providing expert guidance and support on a broad range of ER matters, ensuring legal compliance, consistency, and best practice across the…
Added 8 mins ago
WF
Prepared Foods Dishwasher - Part Time
Whole Foods Market
Oakville, ON
- Part-time
…general cleanliness of the kitchen area. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers…
Added 8 mins ago
TG
Barber / Stylist
Tommy Gun's Original Barbershop
Calgary, AB
- Full-time
Added 8 mins ago
TG
Barber / Stylist
Tommy Gun's Original Barbershop
Calgary, AB
- Full-time
Added 8 mins ago
G&
Forward Deployed AI Engineer
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $140,000 to $180,000 CAD / year
- Full-time
…with the agility of a focused engineering team. Its solutions support fresh and general-merchandise ordering, in-store production, store execution, inventory, markdowns and expiry-date…
Added 8 mins ago
HG
Sales Associate
Hardwood Giant
Vancouver, BC
- Full-time
…knowledgeable product guidance, delivering excellent in-store customer experiences, and supporting promotional activities. Day-to-day responsibilities include monitoring inventory levels,…
Added 8 mins ago
TG
Barber / Stylist
Tommy Gun's Original Barbershop
Calgary, AB
- Full-time
Added 8 mins ago
RD
Registered Pharmacy Technician
Royal Drugs
Calgary, AB
- $29 to $34 CAD / hour
- Full-time
Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
Added 9 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Hamilton, ON · London, ON · Eastgate Square - Hamilton
- Part-time
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Added 9 mins ago
JS
Full-Time Supervisor
JD Sports / Livestock / Size?
Toronto, ON
- Full-time
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music…
Added 9 mins ago
BP
Camping Outfitter
Bass Pro Shops
Calgary, AB
- Full-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 9 mins ago
SC
Retail Operations Supervisor
Staples Canada
Tsawwassen, BC
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 9 mins ago
SI
Retail Operations Supervisor
Staples Inc.
Toronto, ON · Scarborough, ON
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 9 mins ago
SI
Sales Associate-Print&Services
Staples Inc.
Kingston, ON
- Part-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 9 mins ago
SI
Sales Associate
Staples Inc.
Leduc, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 9 mins ago
MC
Parking/ONE Card/Campus Store Support (Regular Part Time)
Mohawk College
ON
- Part-time
Experience with campus parking operations, customer support, and retail experience.
Added 9 mins ago
AL
Order Management & Fulfillment Lead
Ana Luisa
Remote, Canada
- Full-time
- Remote
The Multichannel Operations Lead runs daily fulfillment across Direct-to-Consumer, Retail, Wholesale, and Marketplace channels. The role owns SLA adherence with our 3PL, invoice audit and…
Added 24 mins ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
ON · Greater St-Catharines-Niagara Metropolitan Area
- Temporary
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 24 mins ago
WC
(CAN) Cashier PT
Walmart Canada
Vancouver, BC
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 24 mins ago
Préposé à l’entrepôt
Sherwin-Williams
Montreal, QC
Respecter les normes de qualité du service ainsi que les procédures, règles et règlements en vigueur.
Added 24 mins ago
Coordonnateur du service à la clientèle
Sherwin-Williams
Montreal, QC
Le ou la coordonnateur(trice) du service à la clientèle travaille en étroite collaboration avec les clients afin de cerner leurs besoins, de répondre à leurs questions concernant les…
Added 24 mins ago
Store Associate
Sherwin-Williams
London, ON · Stoney Creek, ON
This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about…
Added 24 mins ago
M
Digital Merchandiser & Graphic Designer - Petcare (Canada)
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
…driving digital commerce excellence and category growth in service of our purpose - A Better World for Pets - this is a hybrid role bridging operational digital shelf management with…

RBC

Manager, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

RBC Dominion Securities provides comprehensive services in commodity and financial futures including professional advice and trade execution. Access is provided to most commodity futures exchanges globally,

As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will hire, on board, and train new team members, and provide coaching, recognition, and development in a fast-paced environment.

You will also serve as the Alternate Futures Supervisor (AFS), with overall responsibility for opening new futures accounts, tier one supervision of related activity, and risk management. You will escalate supervision exceptions to the Designated Futures Supervisor (DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to policies and procedures.

Balancing risk management, operational efficiency, and client satisfaction is central to the role, which requires a clear understanding of the regulatory and organizational risks in each process, how work moves from start to finish, and the key dependencies between teams.

What will you do?

Tier One Supervision & Department Support (50%) - Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Complete monthly reviews and present findings and risk concerns at various governance and oversight platforms

Managerial Excellence (30%) - Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance

Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications

Training & Documentation (5%) - Develop and provide ongoing training support for team members related to department processes and systems. Developing and maintaining department procedures

What do you need to succeed?

Must haves:

CIRO Registration for Retail Futures Contracts & Futures Options Contracts
4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience
5+ years of securities, banking, technology and/or job specific industry experience
Canadian Securities license (recommended)
2+ years demonstrated and sound managerial experience leading and managing a team
Advanced problem identification, analytical and resolution skills
Experience with change management and leading teams through transition

Nice-to-have:

Registration with CIRO as Alternate Futures Supervisor (AFS)
Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent
Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.
Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)
Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform
Experience with change management and leading teams through change
Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager, Futures Operations will lead a team responsible for complex, exception-based futures operations while serving as the Alternate Futures Supervisor. They are tasked with ensuring regulatory compliance, managing operational risk, and driving process improvements to enhance efficiency and client satisfaction.

Requirements

Candidates must have at least 5 years of experience in securities or banking and possess CIRO registration for retail futures contracts. A 4-year degree or equivalent experience is required, along with demonstrated managerial skills and a strong understanding of financial regulatory environments.

Skills

Operations management
Risk management
Futures operations
Team leadership
Regulatory compliance
Process improvement
Change management
Analytical skills
Problem identification
Financial services
Audit experience
Margin lending
Wealth management
Vendor management
Performance management
Training

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Coaching
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Futures Operations
Wealth Management
CIRO
Risk Management
Compliance
Operational Risk
Securities
Banking
Margin Lending
Derivatives
Audit
Change Management
Process Improvement
Performance Management
Brokerage Operations
Financial Futures
Regulatory Requirements
Governance
Internal Controls
MS Office

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