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Added 8 mins ago
Operations Manager
Crown Holdings, Inc.
Toronto, ON
Full-time
Reporting directly to the Plant Manager, the Plant Superintendent responsibilities would include, but not be limited to, the following:
Added 8 mins ago
Manager, Sales Support
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We're looking to fill an opening for a Manager, Sales Support to join our AM Wealth Distribution team.
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Scheduler
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Senior Security Systems Technician
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Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes…
Added 8 mins ago
Area Manager
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Global Supply Manager
Russell Tobin
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$50 to $52 CAD / hour
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Implementation Manager
TechDoQuest
Toronto, ON
Contract
Bachelor’s degree in computer science or a related field.
Added 8 mins ago
Electro Mechanical Technician
Insight Global
Cambridge, ON
$36 to $40 CAD / hour
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…nuclear services team, working with the design group, project manager, and end client to develop, test, and implement system solutions that meet the customer's process requirements.…
Added 8 mins ago
Planned Giving Manager
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The Planned Giving Manager role develops and nurtures relationships with legacy giving society members, known to World Renew as Joseph Stewards, to strengthen engagement and increase…
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spécialiste, Ventes de projets
The Home Depot Canada
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…working closely with stores, vendors, service providers and the field team. Associates in this position will provide the highest level of customer service support to customers where…
Added 8 mins ago
Engineering Manager
Mavcor Inc.
Mississauga, ON
Full-time
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Added 8 mins ago
Senior Project Manager And Civil Engineer
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Kingston, ON
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Role Description The Senior Project Manager and Civil Engineer will lead land development projects from concept through design, approvals, and construction in Kingston, ON. This full-time,…
Added 8 mins ago
Release Manager
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Ottawa, ON
$45.5 to $52.5 CAD / hour
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Position Reports To: Manager, IM&T Delivery & Customer Engagement
Added 8 mins ago
Requirements Management Specialist
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$90,000 to $105,000 CAD / year
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Added 8 mins ago
Technical Support Lead
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Added 8 mins ago
Enterprise Project Manager
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The Enterprise Project Manager leads and coordinates complex, cross-functional projects that advance peopleCare's organizational priorities. The role will focus primarily on new home…
Added 8 mins ago
Clinical Project Manager - Gene Therapy Clinical Trials
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…need. We are seeking an organized, proactive Clinical Project Manager with clinical trial experience to join our growing…
Added 9 mins ago
Custodian
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Work location: Lake St. George Field Centre and Bruce’s Mill Conservation Park
Added 9 mins ago
Lead Analytics Solutions Developer
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Reports to: Senior Manager, Data Strategy & Analytics
Added 9 mins ago
HVAC Commercial Estimation Manager
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Full-time
We’re looking for an HVAC Commercial Estimation Manager based in Edmonton to lead our commercial estimating teams across Western Canada. If you enjoy leading a team, managing projects and…
Added 9 mins ago
Outside Field Sales Representative (Small Business Solutions)
ADP
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Full-time
Drive new business growth by selling ADP’s cloud‑based HCM solutions (payroll, HR, tax, benefits) to small businesses (1–49 employees) through field and virtual sales.
Added 9 mins ago
Technical Support Specialist/Spécialiste du soutien technique
BFG Enterprise Services
Montreal, QC
$52,000 to $58,000 CAD / year
Full-time
…support, remote troubleshooting, and remote escalated support for Field Service…
Added 23 mins ago
RF Engineering Manager
Sinclair Technologies
Aurora, ON
$110,000 to $140,000 CAD / year
Full-time
Sinclair is seeking an experienced RF Engineering Manager to lead the development of innovative antenna, RF conditioning, and wireless communication products from concept through…

RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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