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Added 6 mins ago
Programmatic & Data Strategist - 12 Month Contract - Hybrid
Pelmorex
Oakville, ON
Full-time · Contract
Apply Large Language Models (LLMs) and Generative AI to automate routine operational processes, synthesize complex datasets, and generate actionable insights faster for client and internal…
Added 6 mins ago
Data Scientist
Lantern
Edmonton, AB
…develop, and operationalize advanced analytics, machine learning, generative AI, and agentic AI solutions using Azure Databricks and the Microsoft data and AI ecosystem. You will partner…
Added 20 mins ago
Programmatic & Data Strategist
Pelmorex
Oakville, ON
Full-time
AI & LLM Application: Leverage Large Language Models (LLMs) and Generative AI tools to automate operational workflows (e.g., troubleshooting ad tags, mapping discrepancies), accelerate…
Added 21 mins ago
Associate Electrical Engineer - Substation
Black & Veatch Family of Companies
Markham, ON · Calgary, AB
…fast-growth technology-led arena of advanced manufacturing, and generative AI computing including gigafactories, bio/ag tech, data centers and distributed infrastructure. By joining our…
Added 50 mins ago
Senior Quality Engineer - AI
Zodiac Solutions, Inc
Toronto, ON
Full-time
Experience testing AI or machine learning-powered applications, APIs, conversational systems, or generative AI features.
Added 50 mins ago
Programmatic & Data Strategist - 12 Month Contract - Hybrid
Pelmorex
Oakville, ON
Contract
Apply Large Language Models (LLMs) and Generative AI to automate routine operational processes, synthesize complex datasets, and generate actionable insights faster for client and internal…
Added 50 mins ago
Data Scientist
Lantern
AB · Edmonton, AB
Full-time
…develop, and operationalize advanced analytics, machine learning, generative AI, and agentic AI solutions using Azure Databricks and the Microsoft data and AI ecosystem. You will partner…
Added 50 mins ago
PMO Project Intelligence Intern
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Ottawa, ON
Full-time
Create proof-of-concepts using Microsoft Copilot, KIRO, Generative AI, and automation technologies.
Added 51 mins ago
Part-Time SMB Sales Manager – Cloud & AI
Emumba
Remote, Canada
Part-time · Remote
AI-native approach to work, using Generative AI and modern sales tools to improve research, preparation, communication, and productivity. Speed is of the essence - deliverables that would…
Added 1 hour ago
Manager, Operations Process Engineering
RBC
Toronto, ON
Full-time
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Added 1 hour ago
Appian Developer with AI*
Apptoza Inc.
Toronto, ON
Contract
Supports performance and stability of systems by implementing minor enhancements| model updates| prompt tuning (for generative AI)| or configuration fixes under supervision.
Added 1 hour ago
AI Engineer
Astek
AB · Edmonton, AB
$130,000 to $178,000 CAD / year
Full-time
Design, develop, and deploy enterprise-grade generative AI solutions to accelerate Retail Banking's digital transformation while ensuring the highest standards of governance, security, and…
Added 1 hour ago
Manager, Operations Process Engineering
Royal Bank of Canada
Toronto, ON
Full-time
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Added 1 hour ago
Growth & Product Specialist
YNCU
Kitchener, ON
$83,000 to $90,000 USD / year
Full-time
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Toronto, ON
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Understanding of AI-powered search and generative search experiences, with the ability to apply practical, customer-focused SEO and content principles
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Senior Associate, Finance Data Analytics & Insights - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
Practical experience applying generative AI tools (e.g., Microsoft 365 Copilot or comparable platforms) to improve analysis, reporting, or productivity is preferred; genuine curiosity to a
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Senior Associate, Finance Data Analytics & Insights - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Practical experience applying generative AI tools (e.g., Microsoft 365 Copilot or comparable platforms) to improve analysis, reporting, or productivity is preferred; genuine curiosity to a
Added 2 hours ago
Python Developer
Capgemini
ON · Ontario, Canada
Full-time
…engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined…
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Manager, AI Risk & Compliance
Canadian Tire Corporation
Toronto, ON
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Working knowledge of AI, machine learning, and generative AI concepts and associated risks.
Added 2 hours ago
Fuel System Integrator / Intégrateur(trice) des systèmes carburant
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Senior Machine Learning Engineer
BULL-IT SOLUTIONS LTD
Vancouver, BC
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Experience with Generative AI, LLM applications, agentic AI frameworks, and GenAIOps practices - including evaluation, monitoring, deployment, and lifecycle management of GenAI solutions -…
Added 3 hours ago
Oracle AI Architect
Apptoza Inc.
Toronto, ON
Contract
Architecture Design: Lead the design and solutioning of enterprise-grade AI applications| focusing on Generative AI and Agentic AI frameworks.OCI Implementation: Architect end-to-end…
Added 3 hours ago
Python Developer
Apptad
Montreal, QC
Contract
We are looking for a skilled Python Developer with experience in building scalable applications and an interest in Generative AI technologies. The ideal candidate will have strong Python…
Added 3 hours ago
Enterprise Applications Analyst
Nutrition International
Remote, Canada
Full-time · Remote
· Understand, evaluate, and help configure the AI and generative-AI capabilities available within NI’s enterprise applications (e.g., Microsoft 365 Copilot, Dynamics 365 and NetSuite AI…
Added 3 hours ago
Principal AI/ML Engineer
lululemon
Vancouver, BC
Full-time
…You will leverage deep expertise in machine learning systems, generative AI, MLOps , and platform architecture to shape company-wide technical strategy and design of the enterprise AI…

RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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