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Added 10 mins ago
Community Manager (Temporary Full-Time)
OLD OAK PROPERTIES
London, ON
$49,000 to $53,000 CAD / year
Full-time · Temporary
As our Community Manager, you’ll be the go-to person for residents and a key part of the on-site team. You’ll build relationships, solve problems, keep communication flowing, coordinate…
Added 10 mins ago
Estimating and Procurement Manager
The Taggart Group of Companies
Ottawa, ON
Full-time
Job Title: Estimating and Procurement Manager
Added 10 mins ago
Estimator
The Taggart Group of Companies
Ottawa, ON
Full-time
Reports to: Estimating and Procurement Manager
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Store Manager - West 4th
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Vancouver, BC
Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 10 mins ago
Consultant(e) Senior || Senior Consultant
Itergy
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Full-time
Providing project planning input to the project manager and managing the delivery teams.
Added 10 mins ago
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
$55,000 to $62,000 CAD / year
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Clinic Manager
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$55,000 to $60,000 CAD / year
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Clinic Manager (Full-Time) Skin Vitality Medical Clinic
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Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
Added 23 mins ago
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
Full-time
We have an opportunity for a Business Development Manager in our Edmonton office! We are proud of our remarkable Carlson team, and we are seeking an individual who leads by example and who…
Added 23 mins ago
PATIENT EXPERIENCE MANAGER
PhysioPlus Health Group
Toronto, ON
$60,000 to $70,000 CAD / year
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Patient Experience Manager Job in Toronto, ON
Added 23 mins ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
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In collaboration with the relevant TSSSA manager:
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Senior Product Manager, Applied AI
Udemy
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We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 23 mins ago
Manager, Enterprise
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Toronto, ON
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As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
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Customer Success Manager
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Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 23 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett
Toronto, ON
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Added 23 mins ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
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Toronto, ON
$52,000 CAD / year
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Under the direction of Research & Development manager, Analyst II (HPLC and GC-MS) will be responsible for supporting the department through coordinating research activities directed toward…
Added 23 mins ago
Logistics Supervisor
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Kamloops, BC
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Complete Manager and supervisor training modules not limited to but including cultural and environmental awareness.
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Oracle EPM Developer - 6yrs Experience
Apptoza Inc.
Mississauga, ON
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SAP FICO Manager (ERP Transformation)
Tarkett
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Head of Customer Success
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As a manager, they develop their team's frontline management capabilities and build a structured, scalable Customer Success function able to keep pace with a growing technology SME. Through…
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Production Supervsior
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Collaborate with the Operations Manager and Production Planner to identify and implement efficiency improvements.
Added 23 mins ago
Municipal Project Engineer/Manager
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Build the Future With Us - As a Municipal Project Engineer/ Manager based in Calgary, you will step into a pivotal role where your municipal engineering expertise shapes the future of one…
Added 23 mins ago
Sales Assistant
Bench Mark Equipment & Supplies Inc.
Calgary, AB
Full-time
As an SDR, you’ll be the first point of contact for new opportunities. Your job is to connect with inbound prospects, qualify fit, and book meetings for our Sales Manager.
Added 25 mins ago
Senior Specialist, Customer Success
Chartered Professional Accountants of Canada
Toronto, ON · Montreal, QC · Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
Reporting to the Senior Manager, Customer Experience, the Senior Specialist, Customer Success is responsible for building strong customer relationships and ensuring customers realize…
Added 25 mins ago
Dishwasher
Marriott
Waterloo, ON
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…employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.…

RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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