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Added 19 mins ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Design and Standards, plays a key role in supporting the design, implementation, and ongoing evolution of Global AML Investigations standards, ensuring alignment…
Added 19 mins ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Effectiveness & Initiatives leads the execution and delivery of strategic initiatives that enhance the effectiveness, quality, and performance of AML…
Added 19 mins ago
Learning Designer
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
…learning strategy and solution direction established by the Manager, Learning Architecture & Strategy, the Learning Designer develops learning journeys, curricula, courses, simulations,…
Added 19 mins ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Added 34 mins ago
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
Full-time
…knowledge of capital markets, and your ability to contribute to the transformation of operational…
Added 34 mins ago
Incubation Lab Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…Operations, and receives direction from the Academic Director, Senior Manager Learning Applications, and other project leads. The Administrator collaborates closely with program leads and…
Added 34 mins ago
Senior Advisor Derivatives And Financial Valuation
National Bank of Canada
Montreal, QC
Full-time
Participate in large‑scale projects and transformation initiatives within the sector
Added 35 mins ago
Director, Investment Product Platform
BMO
Toronto, ON · FCP
Full-time
Experience leading complex business, operational, and technology transformation initiatives.
Added 1 hour ago
AI Architect
Themesoft Inc.
Toronto, ON
Contract
Talent Acquisition Group - Strategic Recruitment Manager
Added 1 hour ago
Enterprise Project Manager
peopleCare Communities
Waterloo, ON
Full-time
The Enterprise Project Manager leads and coordinates complex, cross-functional projects that advance peopleCare's organizational priorities. The role will focus primarily on new home…
Added 1 hour ago
Lead Analytics Solutions Developer
Enercare
Markham, ON
Reports to: Senior Manager, Data Strategy & Analytics
Added 1 hour ago
Project Manager
Collabera
Mississauga, ON
$95 to $99 CAD / hour
Contract
We are looking for an experienced Project Manager to lead the delivery of an IMA (Internal Models Approach) Capital Markets transformation program. The role will manage multiple workstreams…
Added 1 hour ago
Gestionnaire de la transformation d’entreprise / Business Transformation Manager
Manos Software Group
Montreal, QC
Full-time
À titre de gestionnaire de la transformation d’entreprise, vous vous joindrez à l’une des sociétés en portefeuille du Manos Software Group, un groupe opérationnel de Valsoft, afin de…
Added 1 hour ago
Senior Manager, Performance Analytics & Insights
Scotiabank
Toronto, ON
Partner with Business Lines, Finance, Strategy, Technology, Transformation, and Operations teams to align performance metrics and insights.
Added 1 hour ago
Senior Actuarial Analyst, Earnix
Aviva
Markham, ON
…pricing processes and enabling some of Aviva's most strategic transformation initiatives. You will help bring innovative ideas from concept to implementation, unlocking new capabilities…
Added 1 hour ago
Program Management, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
Proven experience as a program manager, with a minimum of 10+ years of experience managing complex programs and initiatives, from initiation to closure.
Added 1 hour ago
Senior Manager Benefits & Wellness
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Lead the transformation, administration and ongoing delivery of benefit, retirement and wellness programs with a future-focused mindset, including issue resolution, change management,…
Added 1 hour ago
Business Project Manager - Digital Transformation
Fidelity Canada
Toronto, ON
Full-time
The Business Project Manager - Digital Transformation is a key contributor to the Digital Transformation Office, driving change across FIC to advance a client-centric and highly digital…
Added 2 hours ago
Senior Manager, Total Rewards
Pacific Blue Cross
Burnaby, BC
$122,400 to $183,600 CAD / year
Full-time
At Pacific Blue Cross, we're committed to improving health and wellbeing for British Columbians. As our Senior Manager, Total Rewards, you will play a pivotal leadership role in shaping the…
Added 2 hours ago
Delivering Deal Value Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Delivering Deal Value Manager (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities…
Added 3 hours ago
Manager, Operations Process Engineering
RBC
Toronto, ON
Full-time
As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals…
Added 3 hours ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
Bachelor's degree in Accounting, Finance, Computer Science, or business related
Added 3 hours ago
Incubation Lab Administrator
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$7,158.42 to $10,292.25 CAD / month
Full-time
…Operations, and receives direction from the Academic Director, Senior Manager Learning Applications, and other project leads. The Administrator collaborates closely with program leads and…
Added 3 hours ago
Manager, Business Application Management
TD
London, ON · Toronto, ON
Full-time
As Manager, Business Application Management, you will lead a team of Business Application Analysts responsible for supporting and enhancing our HR Technology landscape, with a primary focus…
Added 3 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.

RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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