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Added 12 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
Internship
Position Title: Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Added 12 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
Internship
Position Title: Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Added 12 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Internship
Position Title: Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Added 12 mins ago
Gestionnaire de la transformation d’entreprise / Business Transformation Manager
Manos Software Group
Montreal, QC
Full-time
…l’amélioration des processus et des systèmes à l’expérience client, au développement des talents et à la performance…
Added 12 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Ajax, ON
Internship
Position Title: Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Added 13 mins ago
Senior Manager, Loyalty Acquisition
Scotiabank
Toronto, ON
…clients - using loyalty as a commercial lever to drive profitable client behaviours (primacy, spend, deposit and balance growth, product adoption, digital adoption and retention) rather…
Added 13 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Position Title: Senior Director – Enterprise Performance, Evaluation and Strategic Initiatives
Added 13 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
Position Title: Senior Director – Enterprise Performance, Evaluation and Strategic Initiatives
Added 13 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
Position Title: Senior Director – Enterprise Performance, Evaluation and Strategic Initiatives
Added 13 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Ajax, ON
Position Title: Senior Director – Enterprise Performance, Evaluation and Strategic Initiatives
Added 28 mins ago
Manager Client Solutions (Full Time Contract 18 Months)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Full-time · Other
The Client Solutions department at Mackenzie Investments is looking for an inspiring, energetic, and dynamic Manager to join our team. Reporting to the Senior Client Solutions Manager, the…
Added 28 mins ago
Business Project Manager - Digital Transformation
Fidelity Canada
Toronto, ON
Full-time
The Business Project Manager - Digital Transformation is a key contributor to the Digital Transformation Office, driving change across FIC to advance a client-centric and highly digital…
Added 28 mins ago
Senior Risk Manager
Turner & Townsend
Vancouver, BC · Calgary, Canada
Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 28 mins ago
Senior Risk Manager
Turner & Townsend
AB · Calgary, Canada
Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 41 mins ago
Assistant Category Manager-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$77,120 to $90,780 CAD / year
Full-time
Under the direction of the Senior Manager Category, the Assistant Category Manager provides support with planning, organizing, managing and evaluating the purchasing, retail pricing, and…
Added 42 mins ago
Business Manager, Laboratories
Sinai Health
Toronto, ON
Clinical laboratory services are a critical, evolving part of health care and their effective delivery depends on business systems that can adapt to operational needs. At Mount Sinai…
Added 58 mins ago
Senior Project Manager - Team Lead
WSP
Lethbridge, AB
WSP is seeking a strategic, client-focused Senior Project Manager – Team Lead to lead and grow a team of design and field professionals. This high-impact leadership role is accountable for…
Added 1 hour ago
Mortgage Specialist
BMO
Surrey, BC
Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 1 hour ago
Senior Relationship Manager Mid Market
BMO
Hamilton, ON · St. Catharines, ON
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As a Senior Relationship Manager, you will serve as a trusted advisor to a portfolio of high-value commercial clients, leveraging your financial expertise, business development skills, and…
Added 1 hour ago
Gestionnaire de services SAP AMS / SAP AMS - Service Delivery Manager
Syntax
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Le Responsable de la prestation de services AMS (SDM) agit comme principal point de contact pour un portefeuille de clients AMS SAP, en assurant l’excellence des opérations RUN et une…
Added 1 hour ago
Decision Support Analyst
City of Vancouver
Vancouver, BC
…work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and…
Added 1 hour ago
Associate or Senior Associate (Manager), Infrastructure Advisory (Toronto)
EY
Toronto, ON
This role offers a unique opportunity to work directly with senior government officials, infrastructure owners, developers, investors and lenders on projects that shape how Canadians move,…
Added 1 hour ago
Senior Water Resources Engineer
AECOM
Markham, ON
$115,000 to $140,000 CAD / year
Full-time
The successful candidate will balance technical excellence with project management, client engagement, and business development activities while supporting multidisciplinary project teams.…
Added 1 hour ago
Supervisor - Clinical, Outreach Service
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
Full-time
The Supervisor – Clinical, Outreach Services reports directly to the Manager – Clinical, Outreach Services.
Added 1 hour ago
Executive Assistant to CIO
Altis
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Our client, a leading organization in the financial services sector, is seeking an experienced Executive Assistant to support a high-profile executive whose work spans business leadership,…

RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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