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Added 1 hour ago
Sr Manager, Modernization Ops - Canada
Otis Elevator Co.
Toronto, ON
Full-time
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point…
Added 3 hours ago
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology. we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 3 hours ago
Partner Success Manager
nymble health
Canada
Contract
As Partner Success Manager, you'll be the person who makes our partnerships grow and thrive. You'll own the delivery of programs across our customer base, help those relationships succeed,…
Added 3 hours ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions - we are dedicated to cultivating careers. If you seek a purpose-driven career solving…
Added 4 hours ago
Intermediate Project Manager
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$200,000 to $250,000 USD / year
Full-time
Escalating emerging issues, risks, and decisions to the Senior Project Manager as appropriate
Added 4 hours ago
Senior Manager, Organic Growth
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$120,000 to $165,000 CAD / year
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Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
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Project Manager, Sales Enablement & Executive Customer Engagement
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Senior Application Security Engineer
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This Sr. Level role is to help development teams build and run software more securely without slowing them down. This role is part of the application security team and works across…
Added 5 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 5 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
As the Senior Technical Program Manager and delivery lead for 3 Scrum teams within CNN’s Platforms group, you will set the delivery approach for your program area and collaborate with…
Added 5 hours ago
Electrical Project Manager / Electrical Superintendent (309A)
HireLoft Recruitment
Ottawa, ON · Greater Ottawa Metropolitan Area
$130,000 to $150,000 CAD / year
Full-time
This is a senior field leadership role responsible for the electrical scope on a large infrastructure project. You will take ownership of project delivery from planning through to closeout,…
Added 5 hours ago
Operations Strategy, Sr Manager
Pratt & Whitney
Longueuil, QC
Full-time
…create value to our internal and external customers by helping build our future manufacturing sites and operations strategy to build engines for the next…
Added 6 hours ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
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…world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
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Stage coopératif - Hiver 2027: Analyste d'affaires (4 mois)
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Added 6 hours ago
Manager, Supply Chain & Innovation
IMAX
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The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
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Langley (District), BC · Langley, BC
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You are experienced in complex commercial negotiations, bid evaluation, and developing procurement recommendations. You build strong relationships with subcontractors, suppliers,…
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Application Development - Senior IAM Systems Engineer - Advanced
Raise
Toronto, ON
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We at Raise are hiring a Application Development - Senior IAM Systems Engineer - Advanced for one of our top clients. After establishing themselves as an industry leader, they’re now…
Added 7 hours ago
Senior Product Manager, Accounting
Jobgether
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Accounting based in Canada .
Added 7 hours ago
Senior Data Platform Engineer - Zonda - Toronto, Ontario
CoStar
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Added 7 hours ago
Senior Civil Designer
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Eaton's Electrical Engineering Services and Systems division is currently seeking a motivated Senior Software Developer in C++ for its team. This role is based at our Eaton Americas…
Added 7 hours ago
Senior Project Manager
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Permanent North American Gaeltacht, ON
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Added 7 hours ago
Senior Product Manager, Accounting
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Accounting based in Canada .
Added 8 hours ago
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RBC

Manager, Operations Process Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve operational efficiency and risk reduction.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field and possess at least 3 years of experience in process improvement and IT transformation. Strong skills in process mapping, data analysis, and cross-functional communication are essential for success in this role.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Value stream analysis
Generative AI
RPA
Data analysis
Stakeholder management
Process mapping
Automation
Requirement gathering
Risk assessment
Project management
Cross-functional collaboration

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Transformation
Cash Services
Payments & Trade
Finance Shared Services
AI
Automation
GenAI
RPA
Workflow automation
ROI analysis
Process logic
Business requirements
Lean Six Sigma
Product Ownership
SDLC
AI-DLC
Financial Services
Industrial Engineering
Technology Management
Value stream analysis
Root cause analysis
Governance
Compliance
Operational excellence

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