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Added 10 mins ago
Restaurant Manager
Red Lobster
Calgary, AB
Full-time
As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on delivering high quality seafood and beverage service while maximizing our guest…
Added 25 mins ago
CORPORATE TRAVELLER - ONBOARDING SUCCESS MANAGER - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
Full-time
Are you passionate about helping clients succeed and creating exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and…
Added 25 mins ago
Associate Brand Manager Intern
SoTalent
ON · Ontario, Canada
Internship
An international consumer health company is seeking motivated and forward-thinking students to join its Consumer Marketing team as an Associate Brand Manager Intern in Toronto.
Added 25 mins ago
CORPORATE TRAVELLER - ONBOARDING SUCCESS MANAGER - OTTAWA, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
Full-time
Are you passionate about helping clients succeed and creating exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and…
Added 25 mins ago
Assistant Manager - McArthurGlen Outlets
Old Navy
Richmond, BC
Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 39 mins ago
Project Coordinator - Live Events & Scenery
Scene Ideas Inc.
Richmond, BC
$24 to $28 CAD / hour
Contract
This position is ideal for an organized and dependable individual with live-event experience - including festivals, concerts, corporate events, or brand activations - who is comfortable…
Added 39 mins ago
Operations Consultant - Part Time
sephora.com
BC · West Vancouver, BC,CA
$19.85 to $24.8 CAD / hour
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 39 mins ago
Operations Consultant - Part Time
sephora.com
Peterborough, ON
$19.2 to $22.6 CAD / hour
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 39 mins ago
Operations Consultant
sephora.com
Ottawa, ON
$19.2 to $22.6 CAD / hour
Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 39 mins ago
shift supervisor - Store# 63493, EARL ARMSTRONG & LIMEBANK
Starbucks Coffee Company
Ottawa, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 55 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 55 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 55 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 55 mins ago
retail sales manager
Esso
Winnipeg, MB
Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 55 mins ago
CONDUCTEUR(TRICE) CHARIOT ÉLÉVATEUR - Centre de distribution - Lundi au Vendredi 6:00am à 2:30pm
The Home Depot Canada
Laval, QC
Full-time
Deliver outstanding customer service to internal distribution teams and to our stores by maintaining attention to detail and completing assigned work in a timely manner
Added 55 mins ago
General Manager
P3 Veterinary Partners
Halifax, NS
Full-time
People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on…
Added 55 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 55 mins ago
Manager, Financial Controllership
Bell
Montreal, QC
Full-time
The Wholesale Financial Close Controller team is seeking a highly motivated Senior Manager to be a part of the Controller organization’s transformative journey towards becoming trusted and…
Added 55 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 55 mins ago
Housekeeping Attendant
RAC WA
Saskatoon, SK
Part-time
…Housekeeping Team on a casual basis. Reporting to the Park Manager, the successful candidate will be responsible for ensuring all rooms are spotlessly cleaned and…
Added 55 mins ago
Account Manager
White Cap Canada
Concord, ON
Full-time
Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. Prospecting for new accounts and increasing core and cross-sell…
Added 55 mins ago
Supervisor - Medical Devices Reprocessing Centre - Regular Full-time 2026-17513 (2026-17513)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Manager, the Supervisor will be responsible for providing supervision of the processes and related staff in the Medical Devices Reprocessing area and ensuring quality at…
Added 55 mins ago
Crew Manager
White Castle
Delta, BC
Internship
Our Crew Managers have previous food service or management experience and are caring, responsible and trustworthy leaders. You’ll be joining a Certified™ Great Place to Work® where your…
Added 55 mins ago
Ag Innovation (Meota, SK)
Simplot
Meota, SK
This Ag Innovation Intern supports the Ag Innovation team in providing services and ensuring customer satisfaction and positive user experiences for a predetermined territory.
Added 55 mins ago
Extrusion Operator - Afternoon shift (Monday to Thursday 16:00h-2:00h)
Baxter International Inc.
Alliston, ON
Full-time
Manufacturing/Quality experience in a GMP environment

RBC

Manager, Process Owner CMO

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and process compliance.

Requirements

Candidates must have extensive experience in call center operations, payments, and cash management, along with proficiency in process mapping and Lean Six Sigma methodologies. Strong stakeholder management, strategic thinking, and the ability to lead cross-functional teams are essential for success in this role.

Skills

Process intelligence
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Cash management
Call center operations
Risk governance
Stakeholder management
Strategic thinking
Business acumen
Change management
Operational transformation
Project management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Process Owner
Cash Management Operations
Lean Six Sigma
AI
RPA
Process Mining
Operational Excellence
Risk Governance
KPIs
Business Banking
Automation
Process Mapping
Change Management
Data Analytics
Workflow Optimization
Payments
Financial Services
Stakeholder Management
Strategic Planning
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Critical Thinking
Requirements Analysis

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