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Added 12 mins ago
Assistant Branch Manager- EN
RBC
Drummondville, QC
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 27 mins ago
Retail Sales Lead
POP MART
Toronto, ON
Part-time
You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores…
Added 27 mins ago
UX Designer
First National Financial LP
Toronto, ON · East York, ON
Full-time
…wider AI Factory, the Designer works closely with the Product Manager, the Residential Underwriting Business SME, the AI Engineering Lead, engineers, and quality teams to make AI outputs…
Added 27 mins ago
Retail Sales Lead
POP MART
Toronto, ON
Part-time
You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores…
Added 43 mins ago
Cafe Service Supervisor
University Students' Council at Western University
London, ON
Flexibility may be required during special events, orientation periods, campus events, and other high-volume operation
Added 43 mins ago
Key Holder - Le Labo - Full Time - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 43 mins ago
Key Holder - The Cosmetics Company Store - PT Temp - Tanger Outlets - Cookstown, ON
Estée Lauder Companies
Innisfil, ON
Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 57 mins ago
Registered Dietitian/Food Services Manager
Shannex Incorporated
Miramichi, NB
Part-time
We are searching for a permanent part-time (0.8 FTE) Registered Dietitian – Food Services Manager to join our team based in Miramichi, New Brunswick.
Added 57 mins ago
Dietetics Program Assistant
The University of British Columbia
Vancouver, BC
$4,314 to $4,532 CAD / month
Full-time
…support, communications, appointments, financial administration, events, records, scheduling and routine laboratory operations for the UBC Dietetics Program within the Food, Nutrition and…
Added 57 mins ago
Field Nurse Case Manager
Bayshore HealthCare
Mississauga, ON
Full-time
The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM…
Added 57 mins ago
Fresh Clerk
Community Natural Foods
Calgary, AB
Full-time
Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
Added 57 mins ago
Student Services & Accomodation Coordinator
Bayswater
Vancouver, BC
Full-time
Assist with student activities, events, and community engagement initiatives.
Added 1 hour ago
Commercial Manager, Americas Private Equity
Dialectica
Montreal, QC
Full-time
As a Commercial Manager in Dialectica's Americas Private Equity team, you will be the engine of business development and the frontline of our client-facing activity across the region.…
Added 1 hour ago
Business Development Coordinator
Carleton University
Ottawa, ON
Other
Reporting to the Manager, Co-operative Education the Business Development Coordinator is responsible for:
Added 1 hour ago
Senior IT Auditor
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal…
Added 1 hour ago
CPPU Program Support
The University of British Columbia
Vancouver, BC
$4,449 to $4,676 CAD / month
Full-time
…courses, coordinates the planning and logistics for all CPPU events such as workshops, training sessions, and conferences, and coordinates the creation and review process for establishing…
Added 1 hour ago
Relationship Manager, Business Markets
Royal Bank of Canada
Dawson Creek, BC
Full-time
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Added 1 hour ago
Financial Planner, Relationship Manager
Royal Bank of Canada
Halton Hills, ON
Full-time
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Added 1 hour ago
Registered Nurse - DePaul Hall
Shannex Incorporated
Bedford, NS
Full-time
…and tickets to some of your favorite sports and entertainment…
Added 1 hour ago
Clerk III - Nutrition Services (Drivers license required)
Prairie Mountain Health
Dauphin, MB
Full-time
Organize and schedule staff attendance at mandatory in-services, education events or other meetings with Manager as required.
Added 1 hour ago
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
Full-time
Organize and schedule staff attendance at mandatory in-services, education events or other meetings with Manager as required.
Added 1 hour ago
Reatil Assistant Manager
POP MART
Halton Hills, ON
$23.2 to $28.2 CAD / hour
Full-time
…imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects…
Added 1 hour ago
Bilingual Travel Concierge - Toronto (On-Site) | $26/hour + Bonus
John Paul
Toronto, ON
Full-time
Sharing insight/feedback received through interactions with the client members to the Manager.
Added 1 hour ago
Health Safety and Wellness Auditor
Conestoga Meats
Breslau, ON
…entry-level position, reporting to the Health, Safety and Wellness Manager, and is responsible for providing support in all areas of health and safety. The incumbent will work alongside…
Added 1 hour ago
Sales Manager
Westmont Hospitality Group
Winnipeg, MB
Up to $70,000 CAD / year
Full-time
The Sales Manager is responsible for managing and achieving the top line sales, generate controllable transient segments and group business sales for overall revenue generation. The…

RBC

Manager, Process Owner CMO

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and process compliance.

Requirements

Candidates must have extensive experience in call center operations, payments, and cash management, along with proficiency in process mapping and Lean Six Sigma methodologies. Strong stakeholder management, strategic thinking, and the ability to lead cross-functional teams are essential for success in this role.

Skills

Process intelligence
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Cash management
Call center operations
Risk governance
Stakeholder management
Strategic thinking
Business acumen
Change management
Operational transformation
Project management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Process Owner
Cash Management Operations
Lean Six Sigma
AI
RPA
Process Mining
Operational Excellence
Risk Governance
KPIs
Business Banking
Automation
Process Mapping
Change Management
Data Analytics
Workflow Optimization
Payments
Financial Services
Stakeholder Management
Strategic Planning
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Critical Thinking
Requirements Analysis

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