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Added 25 mins ago
Solid Waste Management Circuit Rider
Indigenous Zero Waste Technical Advisory Group
Vancouver, BC
Full-time
…communities with the intent to assess, educate, report, and support these communities. The Circuit Rider will collaborate with solid waste management operators and administrators for each…
Added 42 mins ago
Exam Delivery Coordinator
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
Full-time
Provides logistical support specifically related to candidates including, but not limited to, exam accommodation, candidate orientation and sequestering and emergency escalation planning.
Added 55 mins ago
Job ID #32254: Superintendent Energy and Utilities
City Of Hamilton
Hamilton, ON
Full-time
Manages the implementation of the City’s District Cooling System in coordination with the Manager of Corporate Facilities and provides assistance with Hamilton Renewable Power’s generation…
Added 1 hour ago
MEAL Officer- National
Relief International
Aden
Full-time
Coordinate with program, support, and field teams to ensure timely response to community feedback and complaints and to integrate accountability findings into project planning and…
Added 1 hour ago
Upper River Valley Medical Laboratory Assistant/Phlebotomist (3041) PCN 9150219
Horizon Health Network
Perth, NB
Temporary
The Medical Laboratory Assistant is responsible for assisting with pre and post analytical tasks and routine technical and laboratory support procedures.
Added 1 hour ago
Assistant Manager, Dundas St East
Canadian Tire Corporation
Mississauga, ON
Full-time
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate…
Added 2 hours ago
Job ID #32254: Superintendent Energy and Utilities
City of Hamilton
Hamilton, ON
Full-time
Manages the implementation of the City’s District Cooling System in coordination with the Manager of Corporate Facilities and provides assistance with Hamilton Renewable Power’s generation…
Added 2 hours ago
Miramichi Dietitian 1 (DT01) PCN 1757430
Horizon Health Network
Miramichi, NB
Temporary
Working in collaboration with hospital teams, community services and other system partners, the Dietitian is responsible for managing the nutritional care of patients or clients. This is…
Added 2 hours ago
Miramichi Cardiology Technologist 1 (EC01) PCN 1750841
Horizon Health Network
Miramichi, NB
Full-time
Providing mentoring and support for students and other health care professionals
Added 2 hours ago
DDA 2, School of Business
Capilano University
North Vancouver, BC
Full-time
This is administrative and clerical work in support of an instructional unit with one instructional program, or a small group of closely associated programs, at times of a confidential and…
Added 5 hours ago
Manager Health Services
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 5 hours ago
Clinical Service Leader - Respiratory Therapy - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Provides clinical supervision of respiratory therapists and support staff. May be asked to participate in the clinical supervision of student respiratory therapists or students of other…
Added 8 hours ago
Temporary Community Safety Services Manager
City of Saint John
Saint John, NB
Full-time
The City of Saint John is seeking qualified applications for the position of Temporary Community Safety Services Manager with Growth and Community Services for a term up to 2 years. The…
Added 8 hours ago
LTSA Service Manager
Mitsubishi Power Canada, Ltd.
Calgary, AB
Full-time
The LTSA Service Manager is responsible to lead the planning, execution, and management of service scopes for customer contracts - including Long Term Service Agreements, maintenance…
Added 9 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 9 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 10 hours ago
Senior Specialist, Finance Business Applications
University of Ottawa
Ottawa, ON
Full-time
Business process & system maintenance: Maintains and modifies business processes, workflows, naming conventions, and data masters in accordance with approved design principles, governance…
Added 10 hours ago
Advisor, Procurement
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
Reporting to the Senior Manager, Procurement, advises on procurement and supports process. Makes purchases related to procurement projects, including occasionally creating budgets for…
Added 10 hours ago
Graduate Admission Coordinator
University of Guelph
Guelph, ON
The GAC provides operational support to applicants, Graduate Program Assistants, faculty members, academic units and other University stakeholders by ensuring applications and supporting…
Added 12 hours ago
Supportive Housing Worker
Cota
Toronto, ON
Part-time
…role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a…
Added 13 hours ago
Benefits Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Under the direction of the Manager, Benefits, assists in the management of UBC’s benefit plans to ensure the delivery of services, programs, and communications are aligned with the…
Added 13 hours ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
This position will also support the Director in representing the University and leading interactions with audit, banks relating to payroll, government and other external stakeholders. The…
Added 13 hours ago
Site and Supplier Management Coordinator
Interior Health Authority
Kelowna, BC
Full-time
…Director responsible for overseeing the day-to-day operations and maintenance of Digital Health staff occupied sections of the Interior Health Reid’s Corner facility. This position involves…
Added 14 hours ago
Maintenance Technician III
FedEx Canada
Mississauga, ON
Full-time
The Maintenance Technician III supports the FedEx Industrial Maintenance for material handling to complete preventative and predictive maintenance and repair of material handling systems.…
Added 14 hours ago
Commercial Tenant Services Coordinator (On-Site) - New Market
Sterling Karamar Property Management
Newmarket, ON
$45,000 to $50,000 CAD / year
Full-time
Ensure that contractors complete preventative maintenance and repairs respecting the building’s operational/mechanical systems, as per the budget. Report all anomalies requiring outsourced…

RBC

Manager, Process Owner CMO

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and process compliance.

Requirements

Candidates must have extensive experience in call center operations, payments, and cash management, along with proficiency in process mapping and Lean Six Sigma methodologies. Strong stakeholder management, strategic thinking, and the ability to lead cross-functional teams are essential for success in this role.

Skills

Process intelligence
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Cash management
Call center operations
Risk governance
Stakeholder management
Strategic thinking
Business acumen
Change management
Operational transformation
Project management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Process Owner
Cash Management Operations
Lean Six Sigma
AI
RPA
Process Mining
Operational Excellence
Risk Governance
KPIs
Business Banking
Automation
Process Mapping
Change Management
Data Analytics
Workflow Optimization
Payments
Financial Services
Stakeholder Management
Strategic Planning
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Critical Thinking
Requirements Analysis

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