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Added 11 mins ago
Physical Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Reporting to the Manager, the Physical Therapist – Degree is responsible for participating in program planning, development, organization and delivery of therapy services…
Added 24 mins ago
Manager, Technology Services IMITS
Sanya’k̓ula
Vancouver, BC
Full-time
The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of…
Added 26 mins ago
Senior Branch Operations Administrator, Nesbitt Burns
BMO
Montreal, QC · MCGC
Full-time
Acts as a designee for the branch manager on compliance objectives within the branch.
Added 26 mins ago
Administration Assistant, Wealth Management, (contract) Nesbitt Burns
BMO
Montreal, QC · MCGC
Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 26 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Melville, SK
Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 26 mins ago
Mortgage Specialist
BMO
Abbotsford, BC
Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 26 mins ago
Private Banking Officer, Private Wealth
BMO
Toronto, ON · FCP
Full-time
Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
Added 26 mins ago
Customer Service Representative
BMO
Invermere, BC
Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 26 mins ago
Personal Banker
BMO
Invermere, BC
Full-time
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Added 26 mins ago
Actuarial Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · YNG
Full-time
…additional actuarial support for risk, legal, policyholder services and other…
Added 26 mins ago
AI Engineer, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · BMOPLACE
Full-time
…languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business…
Added 26 mins ago
Corporate Sales Manager - Year Round - Full Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
Full-time
As the Sales Manager focusing on the corporate market, you will be responsible for driving group sales revenue through the development and sale of corporate meetings, conferences, retreats,…
Added 26 mins ago
Senior Product Manager, Product Operations Member Experience & Digital Health
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
Identify opportunities to improve backend systems, APIs, integrations, data flows, shared services, workflows, and platform processes to increase reliability, scalability, maintainability,…
Added 26 mins ago
District Finance Manager (Eastern)
The Government of Nova Scotia
NS · SYDNEY RIVER, NS
We are currently seeking a District Finance Manager to provide strategic financial leadership within one of our Highway Program districts. This position supports financial operations across…
Added 26 mins ago
Occupational Therapist
Grandview Children s Centre
Ajax, ON
$37.94 to $47.91 CAD / hour
Full-time · Contract
Grandview Kids provides an array of specialized programs, rehabilitation services, and outpatient clinical treatments to children and youth with physical, communication, and developmental…
Added 26 mins ago
Clinical Advisor
Government of Alberta
AB
Ministry: Assisted Living and Social Services
Added 26 mins ago
Director, System Planning
Government of Alberta
AB
Ministry: Primary and Preventative Health Services
Added 41 mins ago
Personal Support Worker (PSW)
CarePartners
Elliot Lake, ON
Part-time
…transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical…
Added 41 mins ago
Personal Support Worker (PSW)
CarePartners
Burk's Falls, ON · Magnetawan, ON · Sundridge, ON
Part-time
…transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical…
Added 41 mins ago
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Concord, ON · Dartmouth, NS
Full-time
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in…
Added 41 mins ago
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
Full-time
Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or,…
Added 41 mins ago
Registered Ultrasound Technologist
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
Added 56 mins ago
(sr) Technology Sales Representative (Edmonton)
Konica Minolta Business Solutions Canada
AB · Edmonton, AB
Full-time
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in…
Added 57 mins ago
Property Administrator
HomeSpace
Calgary, AB
Full-time
…important point of contact, helping ensure that information is shared clearly, concerns are addressed promptly, and expectations and responsibilities are understood by all…
Added 1 hour ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
Part-time
Job Description: Under the direction of the Community Care Manager, the Home Care Nurse provides professional nursing care to meet the physical, psychological, rehabilitative, and emotional…

RBC

Manager, Process Owner CMO

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and process compliance.

Requirements

Candidates must have extensive experience in call center operations, payments, and cash management, along with proficiency in process mapping and Lean Six Sigma methodologies. Strong stakeholder management, strategic thinking, and the ability to lead cross-functional teams are essential for success in this role.

Skills

Process intelligence
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Cash management
Call center operations
Risk governance
Stakeholder management
Strategic thinking
Business acumen
Change management
Operational transformation
Project management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Process Owner
Cash Management Operations
Lean Six Sigma
AI
RPA
Process Mining
Operational Excellence
Risk Governance
KPIs
Business Banking
Automation
Process Mapping
Change Management
Data Analytics
Workflow Optimization
Payments
Financial Services
Stakeholder Management
Strategic Planning
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Critical Thinking
Requirements Analysis

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