Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Product Manager UX- AIOS
Zafin
Toronto, ON
As a Product Manager, UX for AIOS, you will define and drive product experiences that make complex AI workflows clear, usable, and valuable for customers in regulated financial services.
Added 21 mins ago
QE Delivery Manager – Quality Engineering & Automation
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
Position: QE Delivery Manager – Quality Engineering & Automation
Added 21 mins ago
QE Delivery Manager
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
QE Delivery Manager is responsible for leading end to end QE delivery across multiple programs and projects, ensuring high-quality releases through effective test strategy, automation…
Added 21 mins ago
Project Manager - AI
Zodiac Solutions, Inc
Toronto, ON
Full-time
"• Manage end-to-end delivery of AI, GenAI, Automation, and Data-driven transformation programs.
Added 23 mins ago
Engineering Manager, Okta Access Gateway
Okta
Toronto, ON
As the Engineering Manager for Okta Access Gateway in Toronto, you will lead and grow a team of software engineers building the next generation of our hybrid access and gateway…
Added 37 mins ago
Manager, Capital Planning
Circle K
Laval, QC
Full-time
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 51 mins ago
Bilingual Inside Sales Representative/Le ou la Représentant(e) des ventes internes bilingue
SAMSON Controls Inc. Canada
AB · Edmonton, AB
Full-time
The Bilingual Inside Sales Representative assists the Regional Sales Manager with all sales activities
Added 1 hour ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
Run smoke testing of dependent interfaces on every change and maintain the automation packs that do it.
Added 1 hour ago
Finance Automation Specialist
Shannex Incorporated
Halifax, NS
Full-time
Reporting to the Manager, Finance Systems & Reporting Automation, you will play a key role in modernizing how Finance uses data, reporting, and automation to support decision-making across…
Added 1 hour ago
Senior Business Specialist IT
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Contract
Provide reporting to the Manager IT Project Delivery & Business Analysis, the Senior Business Specialist, Information Technology is responsible for finding efficiencies and improvements in…
Added 1 hour ago
Engineering Manager, Okta Access Gateway
Okta
Toronto, ON
$168,000 to $231,000 CAD / year
Full-time
As the Engineering Manager for Okta Access Gateway in Toronto, you will lead and grow a team of software engineers building the next generation of our hybrid access and gateway…
Added 1 hour ago
Manager, Data Trust and Governance
MNP
Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
Contribute to the development of new ideas and approaches to improve work processes (AI, automation, etc)
Added 1 hour ago
Commercial Supply Chain and Procurement Manager
Ulteig
Burlington, ON
Full-time
Ulteig is seeking a Commercial Supply Chain & Procurement Manager to join our Automation, Integration & System Protection (AISP) team. This is a newly created, leadership role responsible…
Added 1 hour ago
Software Engineer II
TD
Toronto, ON
Full-time
…engineering related architecture designs associated with a program or…
Added 1 hour ago
Field Service Project Manager
Schneider Electric
UNAVAILABLE, Ontario
Full-time
We are seeking a highly motivated Field Services Project Manager to lead the successful execution of customer projects within our services organization. In this role, you will be…
Added 1 hour ago
Réceptionniste – Services corporatifs/ Corporate Receptionist
Ricoh
Montreal, QC
Full-time
…work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages…
Added 2 hours ago
System Administrator, IT Operations
Sherweb
QC
Full-time
Contribute to operational standardization, automation, service reliability, and operational excellence initiatives.
Added 2 hours ago
Senior Engineering Manager, SDET - Okta Identity Governance (OIG)
Okta
Toronto, ON
Senior Engineering Manager, SDET - Okta Identity Governance (OIG)
Added 3 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 4 hours ago
Manager, Collections
Rogers Bank
Kawartha Lakes, ON · Fenelon Falls, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 5 hours ago
2600002542 - Supervisor Pharmacy
Lakeridge Health
Oshawa, ON
Internship
…assurance, and operational support for pharmacists and the Pharmacy Manager (including, but not limited to, medication procurement and pharmacy…
Added 5 hours ago
Resource Manager
Aramark Canada
Coquitlam, BC
Full-time
The Resource Manager serves as a strategic partner to assigned Buying Group Member (Health Authority or Other), driving operational excellence, innovation, and value creation across the…
Added 6 hours ago
IT Manager / Gestionnaire TI
Vention
Montreal, QC
Full-time
Build process automation and design the company’s approach to internal AI deployment
Added 7 hours ago
Manager, Collections
Rogers Bank
Boisbriand, QC
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
Fredericton, NB
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.

RBC

Manager, Process Owner CMO

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and process compliance.

Requirements

Candidates must have extensive experience in call center operations, payments, and cash management, along with proficiency in process mapping and Lean Six Sigma methodologies. Strong stakeholder management, strategic thinking, and the ability to lead cross-functional teams are essential for success in this role.

Skills

Process intelligence
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Cash management
Call center operations
Risk governance
Stakeholder management
Strategic thinking
Business acumen
Change management
Operational transformation
Project management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Process Owner
Cash Management Operations
Lean Six Sigma
AI
RPA
Process Mining
Operational Excellence
Risk Governance
KPIs
Business Banking
Automation
Process Mapping
Change Management
Data Analytics
Workflow Optimization
Payments
Financial Services
Stakeholder Management
Strategic Planning
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Critical Thinking
Requirements Analysis

Report this job