Jobs in Canada

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Added 9 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management,…
Added 23 mins ago
C
Prospect Researcher
CNIB
Toronto, ON
- $38.25 to $47.81 CAD / hour
- Part-time
Support prospect assignment and reassignment processes and maintain accurate prospect, portfolio, proposal and relationship information in CNIB’s fundraising CRM.
Added 23 mins ago
AD
Outside Sales Rep - Document Solutions Consultant
ARC Document Solutions
Burnaby, BC
- Full-time
Managing your sales pipeline using HubSpot CRM, ensuring consistent progress and closure of opportunities.
Added 23 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Utilize marketing automation, CRM tools, digital channels, and analytics to maximize campaign performance.
Added 23 mins ago
OI
Account Director
Octopus Ink TO
Toronto, ON · Greater Toronto Area, Canada
- Contract
Octopus Ink is a boutique agency focused on CRM strategy, branding and strategic creative campaigns. We’re small enough that your ideas shape the work and big enough to deliver for…
Added 23 mins ago
SP
Planned Giving Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Location: Hybrid (3 days in office per week)
Added 23 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus.
Added 23 mins ago
CE
Pricing Analyst
Canpar Express
Brampton, ON
- Full-time
Added 23 mins ago
RP
Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
Added 23 mins ago
B
Project Specialist, Assurance
BDO
Calgary, AB
- Full-time
Proficiency in MS Office Suite and CRM systems
Added 38 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Maintain an active sales pipeline and leverage CRM tools to manage opportunities and track success.
Added 53 mins ago
P&
Regional Sales Manager - Instrumentation
Process & Steam Specialties
Eastern Canada
- Full-time
Familiarity with CRM systems and standard office software (e.g., Excel, Word, PowerPoint) to manage customer data and reporting.
Added 54 mins ago
MN
Executive Assistant to Chief Executive Officer
MM NOVA TECH LTD
Vaughan, ON
- Full-time
MM Nova Tech is a technology-driven company focused on developing innovative software solutions, including Nova CRM, a SaaS-based CRM platform designed for the real estate industry.
Added 54 mins ago
W
Client Solutions Advisor
Woola
Coquitlam, BC
- Full-time
Own the follow-through. Use our CRM to track quotations, customer communications, approvals and next steps.
Added 54 mins ago
BC
Director, Technology
BC Cancer Foundation
Vancouver, BC
- Full-time
Added 54 mins ago
Territory Manager, CAD/CAM London
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 54 mins ago
Territory Manager, CAD/CAM
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
E
Inside Sales Representative (Temporary)
Essentra
ON · Ontario, Canada
- Temporary
Coordinate with the Manager to manage large projects and multi-step opportunities through CRM/Pipeline Report
Added 1 hour ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
London, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Kitchener, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Hamilton, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
London, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Hamilton, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Kitchener, ON
- Full-time
…management, peer group, and marketing team. Effectively utilize CRM to capture, share and use information for developing a business…
Added 1 hour ago
PM
Senior Marketing Automation Strategist
POD Marketing
Calgary, AB
- $75,000 to $85,000 CAD / year
- Contract
You take pride in operational excellence and seamless execution. Whether optimizing MAP-to-CRM integrations or guiding clients through technical solutions, you bring a proactive,…

RBC

Manager, Productivity and Efficiency

Toronto, ON, Canada

Full-time

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 19, 2026
Experience: 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Description

What is the opportunity?

The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. This role owns the operational infrastructure that enables the team to execute effectively, providing visibility into delivery status, managing critical data and systems interfaces, and ensuring accountability across all team commitments and targets. The position is responsible for organizing team operations, coordinating with cross-functional partners, and supporting execution excellence across the Productivity & Efficiency portfolio - with particular emphasis on measuring and scaling productivity methodologies, including the impact and ROI of AI-enabled initiatives.

What will you do?

Delivery Tracking & Accountability
- Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards
- Maintain clarity on priorities, deadlines, and dependencies across the team
- Consolidate and report on delivery status; flag delays, risks, or blockers immediately
- Support team members in meeting commitments through tracking, coordination, and follow-up
Productivity & Efficiency Measurement
- Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions
- Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements
- Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations
- Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment
Data Coordination & Systems Interface
- Serve as the primary liaison between the COO team and the data team
- Define and communicate COO team data requirements (sources, frequency, format, quality standards)
- Monitor data delivery timelines and quality; escalate delays or issues to data team leadership
- Troubleshoot integration breaks and coordinate resolution with the data team
- Maintain documentation of data dependencies and refresh cycles for team reference
- Escalate systemic data issues when solutions require investment or reprioritization
Performance Reporting & Visibility
- Create dashboards and reports that show whether the team and initiatives are on track
- Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status)
- Compile weekly/monthly performance summaries for leadership review
- Support data analysis for performance insight and decision-making
Process Management & Continuity
- Document standard operating procedures for all recurring COO processes
- Maintain stakeholder lists, contact protocols, and communication preferences
- Create checklists and runbooks for complex or cyclical activities
- Identify opportunities to automate or simplify repetitive administrative work
- Ensure operational continuity through documentation and cross-training
Team Operations & Administrative Support
- Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences
- Manage administrative functions: scheduling, correspondence, document preparation, expense tracking
- Coordinate handoffs and dependencies between team members
- Provide backup support during team absences to maintain continuity

What you need to succeed?

Must-Haves:

2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Demonstrated experience with performance measurement, KPI development, or business metrics reporting
Strong organizational and time management skills
Ability to translate team needs into clear requirements for data and system partners
Detail orientation and follow-through
Clear communication and proactive escalation
Ability to learn multiple functional areas quickly
Systems thinking and problem-solving
Flexibility and ability to prioritize in a dynamic environment

Nice-to-Have:

CPA (Chartered Professional Accountant)
PMP (Project Management Professional) or equivalent project governance certification
Experience with productivity measurement frameworks or AI/automation impact assessment
Familiarity with RPA, analytics tools, or enterprise reporting platforms

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work/life balance options.

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-10

Application Deadline:

2026-12-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager, Productivity and Efficiency will oversee operational infrastructure, track deliverables, and manage data requirements for the COO group. They are responsible for developing measurement frameworks, analyzing ROI for AI initiatives, and ensuring team execution excellence.

Requirements

Candidates must have at least 2 years of professional experience in finance, operations, or transformation, along with strong skills in KPI development and data reporting. A CPA or PMP certification is considered a strong asset for this role.

Skills

Performance measurement
KPI development
Business metrics reporting
Data analysis
Process automation
Project management
Stakeholder management
Systems thinking
Problem-solving
Financial reporting
Transformation
Operations
RPA
Analytics tools
Enterprise reporting
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Productivity
Efficiency
Transformation
Operations
Process automation
Digital workplace
Data analytics
Workforce optimization
KPI
ROI
AI-enabled initiatives
Performance reporting
Dashboards
Standard operating procedures
CPA
PMP
RPA
Financial services
Project governance
Systems integration

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Work requirements

Jobs in Canada